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High Support Volume Notice
We are currently experiencing a high volume of tech support email, and you should expect delays of two or more days in getting a response. Rest assured we are getting through the list as fast as possible on a first-come, first-served basis. Please take advantage of our knowledge base or our user forums, where you can often find answers to frequently asked questions more rapidly. We apologise for this inconvenience and hope to be back up to full speed soon.
Common Questions
Sales and Licensing
- Can I use my licence on more than one computer?
- Will my licence work with both Mac and Windows versions?
- What happens if I lose my serial number?
- Will I need to pay for updates?
- Can I buy Scrivener or Scapple as a gift?
- How can I buy licences for a business or university?
- Are there any differences in the Mac App Store version?
General
- Where do I download my software if I have a licence?
- I own an older version. Can I still download it?
- Can I use Scrivener with cloud-syncing services such as Dropbox?
- Why is telephone support not available?
- Why haven’t I received a reply to my email yet?
- Can I use the same Scrivener projects on different platforms?
Books on Scrivener
While we strive to provide all of the help and support materials you need to get the best out of our software, we understand that sometimes it helps to get another perspective. Here you can find several books on Scrivener that have been written by other people.
ExploreGet in Touch
If you can’t find the help you need, or if you think you have run into a bug, please get in touch using one of the links below.
To export a project with the folder structure intact, Edit > Select All in the binder and go to File > Export > Files...