Help us improve our products

Please fill in the form below to report a bug. We examine all bugs and try to reply to all enquiries within two business days.

Important: To ensure you receive our reply, please set your spam filter to allow the “literatureandlatte.com” domain prior to contacting us, and check your spam folder just in case your email client places our replies there. Also ensure you disable any “challenge” auto-responses if necessary, as we are unable to respond to human-verification systems.

ProductScrivenerScapple

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Please include the exact version of the software that has the problem (for instance, “Scrivener 3.0.2”). On macOS, you can find this information in the main application menu under “About…” (e.g. Scrivener > About Scrivener). On Windows, it can be found in the Help menu (e.g. Help > About Scrivener). On iOS, the version information is available in Scrivener’s entry in Settings app.

PlatformMacOSWindowsiOS

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Please include which version of the platform you are using—for instance, “Windows 7”, “macOS 10.13”, “iOS 11”. It helps us even more if you are able to include the exact version number (“macOS 10.13.1”, “iOS 11.2”).

If you would prefer to email us directly rather than filling in the above form, please use one of the email addresses below.

Scrivener:

• macOS: scrivener-mac@literatureandlatte.com
• Windows: scrivener-win@literatureandlatte.com
• iOS: scrivener-mobile@literatureandlatte.com

Scapple:

• scapple@literatureandlatte.com