Okay, I’m having the same problem:
Installed the new update.
It installs and does not report any problems. - pops up the readme file. Creates new desktop icon.
Attempting to open fails - nothing happens. Scrivener does not open, does not give error message.
Nothing happens if I click on the desktop icon.
Nothing happens if I go thru the Programs/Scrivener menu.
I tried a complete uninstall followed by a fresh install of the latest version: Same result, Scrivener will not open.
I ran the two powershell scripts you specificed, but no files were created on my desktop.
This is on Windows 7.
Hope this helps.
Thanks.
Edit: I rolled back to version 1.9.0.0 and that version still works fine.
Hi cma01 - Thanks for copying the logs. Did you have a chance to send them yet? I didn’t see an email from your forum address, but I realize it may have been under a different account/name, so I just want to be sure I don’t miss it. (windows.support AT literatureandlatte DOT com, Attn: Jennifer) Thank you!
Hi jimbro - Could you try grabbing the event logs? Those might be most helpful. For the powershell lists, try these commands instead:
That will give another list in the window. Then right-click the window title bar and choose Select All, press Enter to copy the text, and then paste it into a new text document (Notepad or WordPad is fine) that you can save and send. Thank you!
Okay. After version 1.9.5.0 failed to load, I rolled back to 1.9.0.0 and have been using it the last few days.
When I opened it today, I got the notice that 1.9.6.0 was available, so I downloaded and installed that.
As before, it appears to install fine. I even got to the readme file. The desktop icon was created, and the program was listed under All Programs/Scrivener.
However same problem - Scrivener does not load when selected.
Curiously, the “Uninstall Scrivener” program that was installed with 1.9.6.0 does load and work. I was able to use that to uninstall 1.9.6.0 and reinstall 1.9.0.0
I don’t know what’s going on here but the installer I just downloaded from the L&L site says it’s installing 1.9.5, not 1.9.6. Whichever version it is, it does not run once installed.
You are indeed correct Mick S. Our official link is till not updated to the new version. It will be fixed shortly. Please, try in an hour or two the same link.
My memory may have failed me, but didn’t we have this same problem about two years ago?
Some of us had to skip a version, but a new version that followed up quickly fixed everything.
Just downloaded 1.9.6. EXACTLY the same problem as 1.9.5 – installs but does NOT pull up.
I’ve had to uninstall reinstall several times and go back to 1.90.
Is this being tested on a 32 bit system?
If its not meant to work on a WIN XP, please let us know
Beautiful plumage, the Norwegian Blue - if you take my meaning - nudge nudge, wink wink.
1.9.6 has failed to achieve lift off … Picture, if you will, deeply arched eyebrows and imagine the sound of fingers drumming rhythmically on a desk. I reported this issue to L&L tech support on the 19th of last month, after having first tried just about all the fiddles suggested in this thread.
If you read the update notes, Mick S you will find that this problem in particular is still not resolved. We have collected some reports and event logs, but they all lead to user machine problems. Unfortunately we still do not have a clear picture why v1.9.0.0 works for some of you and v1.9.5/6.0 does not. It is also not clear why some of you report that “yesterday” v1.9.5/6.0 does not start, but “today” it does. We are still trying to pinpoint the possible source of trouble, but we have failed to find an universal cure for all the users within this thread. We are sorry that you are experiencing this, and we are still working trying to solve it. Please, review your Windows Event Logs for any critical/warning issues and try to resolve them. This is the best we can advice for now. As I have said before, if the Scrivener log file is not generated on your machine, something is blocking Scrivener v1.9.5/6.0 from starting up. You should know best, what kind of Antivirus, Malware protection, Security protection, etc. software you are using and disable it. I know it is too general, but everything we have found and solved up to now, leads to this.
@Marta: v1.9.6.0 is supposed to run on Win XP. I believe some other users can confirm it for you too. The problem must be something else specific to your system, unfortunately we cannot tell exactly what.
Just to add, 1.9.6.0 runs fine on my Windows 10 machine with the latest anniversary update (1607.)
Don’t know if this adds anything, but I must’ve installed 1.9.0.0 to my C:\Program files folder and I installed this to my C:\ Program Files (x86) folder. So I actually have both versions on my system and they both run fine.
I had one other thought… I wonder if this has anything to do with Scrivener’s use of Quicktime files. Not sure why they’re there anyway.
Windows users have been instructed to uninstall Quicktime because Apple quit updating it. It’s a security risk. Maybe these people have uninstalled it. Most of the other programs I use Adobe CC, Cubase, are recoding to get rid of that need. Not sure how those files fit into Scrivener, but anything Quicktime should be gone by V3.
In my case, I left the software installed and renamed the player so it never fires up until all these programs are fully updated.
I entered Computer Management/System Tools/Event Viewer/System and checked all time-stamped Information entries (Service Control Manager) entries around the time of the install and can’t find any mention of Scrivener. Also reviewed all other folders under Event Viewer and no Scrivener reference.
Under Application events I saw several errors around the time I installed 1.9.6 regarding Local Profile :
Event ID:1511 - NT Authority Local Service
“Windows cannot find the local profile and is logging you on with a temporary profile. Changes you make to this profile will be lost when you log off.”
There are also no Event logs about the new install of 1.9.0
