[BB] Unable to delete comments

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Pampurrs
Posts: 21
Joined: Mon Jun 25, 2018 1:05 am
Platform: Windows

Sat Jul 28, 2018 3:22 pm Post

I just discovered what may be a bug in this beta....

Whenever I delete a comment, either by clicking on the X in the corner or on the "-" up above, the comment disappears. But the minute I start typing again, anywhere in the document, the comment reappears, even if I save the project.

Oddly, if I close the project and reopen it, the comments are gone. I don't know if this is a bug, or by design, but I thought I should report it (If it hasn't been already).

Pam

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Pampurrs
Posts: 21
Joined: Mon Jun 25, 2018 1:05 am
Platform: Windows

Tue Jul 31, 2018 9:29 pm Post

Apparently, this was fixed in beta 7. It's no longer doing it.

Thanks

Pam

EDIT: I was premature in this report. The problem still exists on the new release.
Last edited by Pampurrs on Mon Aug 06, 2018 9:19 pm, edited 1 time in total.

Iv
IvyNelson
Posts: 4
Joined: Wed Dec 06, 2017 10:59 pm
Platform: Windows

Mon Aug 06, 2018 7:05 pm Post

I'm actually still having this issue and was going to come post a bug report about it when I saw yours. I've been trying to delete a comment and every few minutes I look and its back. So far it's just one of about 6 comments that I've deleted that keeps reappearing.

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Pampurrs
Posts: 21
Joined: Mon Jun 25, 2018 1:05 am
Platform: Windows

Mon Aug 06, 2018 9:19 pm Post

IvyNelson wrote:I'm actually still having this issue and was going to come post a bug report about it when I saw yours. I've been trying to delete a comment and every few minutes I look and its back. So far it's just one of about 6 comments that I've deleted that keeps reappearing.


It's still doing it on mine too. I was premature in reporting that it had been corrected in the latest beta. This looks like a bug to me.

Pam

th
thePhilosoraptor
Posts: 378
Joined: Sat Feb 13, 2016 3:28 am
Platform: Windows

Tue Aug 07, 2018 2:14 am Post

Hello! Yes, others have reported this as well and we are trying to get to the bottom of it. Does this occur for you frequently or only occasionally?
Bryan Bender

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tiho_d
Posts: 316
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Platform: Linux + Windows

Tue Aug 07, 2018 6:42 am Post

Hi guys, can you please upload your project as an archive only with the document showing the issue and a note about the comment which fails deleting. Some instructions about the steps you do are also welcome. We still cannot reproduce this bug and hopefully your project will help us. Many thanks for helping us make Scrivener v3 better.

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Pampurrs
Posts: 21
Joined: Mon Jun 25, 2018 1:05 am
Platform: Windows

Tue Aug 07, 2018 1:21 pm Post

tiho_d wrote:Hi guys, can you please upload your project as an archive only with the document showing the issue and a note about the comment which fails deleting. Some instructions about the steps you do are also welcome. We still cannot reproduce this bug and hopefully your project will help us. Many thanks for helping us make Scrivener v3 better.



It appears to be only happening in a project that I converted from Scrivener 1.9 to the 3.0 Beta, and only with notes that were created prior to the conversion. If I create new notes in the converted project, the problem does not exist, nor does it exist in a document created in 3.0 Beta.

I hope this helps.

Pam

Iv
IvyNelson
Posts: 4
Joined: Wed Dec 06, 2017 10:59 pm
Platform: Windows

Wed Aug 08, 2018 3:38 am Post

tiho_d wrote:Hi guys, can you please upload your project as an archive only with the document showing the issue and a note about the comment which fails deleting. Some instructions about the steps you do are also welcome. We still cannot reproduce this bug and hopefully your project will help us. Many thanks for helping us make Scrivener v3 better.


I'm not sure how to do that but I will gladly do so if you tel lme how! It's still doing it for me and had done it with more comments than just the one I mentioned above.

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tiho_d
Posts: 316
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Platform: Linux + Windows

Sun Aug 12, 2018 1:10 pm Post

Hi All, to archive your project easiest would be to use File > Back Up > Back Up To and selecting the ZIP archive option. Please, upload the generated ZIP archive within this forum thread. Many thanks for your help, guys!

Iv
IvyNelson
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Joined: Wed Dec 06, 2017 10:59 pm
Platform: Windows

Sun Aug 12, 2018 9:06 pm Post

[quote="tiho_d"]Hi All, to archive your project easiest would be to use File > Back Up > Back Up To and selecting the ZIP archive option. Please, upload the generated ZIP archive within this forum thread. Many thanks for your help, guys![/quote

I just tried and it says it's too large a document. It is a 100,000 word project so... is there another way to get it to you?