Trouble with Scrivener on iPhone

el
ellisday
Posts: 4
Joined: Thu Oct 10, 2019 7:46 pm
Platform: Mac + iOS

Thu Oct 10, 2019 8:00 pm Post

I have scrivener on my Mac, iPad and iPhone. It works fine on both my iPad and Mac, and syncs between all three, but since updating my phone it won’t open the projects. I don’t get any messages or errors, it simply doesn’t do anything when I click on a project...

Any ideas what can be wrong?

I reinstalled the app and that made it work for five minutes before it went back to not working...

KK
KKindle
Posts: 2
Joined: Fri Oct 11, 2019 1:21 am
Platform: Mac + iOS

Fri Oct 11, 2019 1:24 am Post

I'm having the exact same issue since 13.1.2 installed itself last night. It couldn't have happened at a worse time either, I do 99% of my writing on my phone when I am away and I leave this Saturday for a week!

el
ellisday
Posts: 4
Joined: Thu Oct 10, 2019 7:46 pm
Platform: Mac + iOS

Fri Oct 11, 2019 5:51 am Post

KKindle wrote:I'm having the exact same issue since 13.1.2 installed itself last night. It couldn't have happened at a worse time either, I do 99% of my writing on my phone when I am away and I leave this Saturday for a week!


Exactly! The timing was really bad...

El
Elaineffrench
Posts: 1
Joined: Thu Jan 04, 2018 2:27 pm
Platform: Win + iOS

Fri Oct 11, 2019 2:24 pm Post

Hi having exactly the same - just doesn’t open any projects

As
AshleyFinley
Posts: 1
Joined: Fri Oct 11, 2019 4:02 pm
Platform: iOS

Fri Oct 11, 2019 4:07 pm Post

I’m having the exact same issue. I was using Scrivener without issue at 6:30am Eastern and when I went to write more around 10am Eastern the display/format of my App had changed (even though I hadn’t updated the app) and wouldn’t allow me to select or open my project. I unsuccessfully tried to send my book to Dropbox but that didn’t work. I’ve sent an email to Scrivener support and am now waiting on a response. Hopefully it’ll be fixed quickly if all IOS users are experiencing the same thing.

jo
jonsequitur
Posts: 3
Joined: Sat Oct 12, 2019 4:47 am
Platform: Mac + iOS

Sat Oct 12, 2019 4:59 am Post

I’m having the same problem. Everything appears to be correctly synced via Dropbox but touching a project does nothing at all.

I’m on iOS 13.1.2.

jo
jonsequitur
Posts: 3
Joined: Sat Oct 12, 2019 4:47 am
Platform: Mac + iOS

Sat Oct 12, 2019 5:06 am Post

I also cannot open a project that I just created on my phone (selecting the option not to sync it to Dropbox.)

je
jettbriggs
Posts: 2
Joined: Sat Oct 12, 2019 5:38 am
Platform: Mac + iOS

Sat Oct 12, 2019 5:46 am Post

Hello, as I’ve seen other people complain about, the Scrivener app since updating to iOS 13 will fail to recognize the Scrivener files of projects I made prior to iOS 13, which are in my usual designated Dropbox folder. Any new ideas as to how to fix the problem or must an update be awaited for?

KK
KKindle
Posts: 2
Joined: Fri Oct 11, 2019 1:21 am
Platform: Mac + iOS

Sat Oct 12, 2019 2:16 pm Post

I managed to get it working if I set my iPhone to Dark Mode. Then it reverts to the previous layout for opening projects. Yet if I go back to Light Mode it no longer works.

je
jettbriggs
Posts: 2
Joined: Sat Oct 12, 2019 5:38 am
Platform: Mac + iOS

Sat Oct 12, 2019 4:35 pm Post

KKindle wrote:I managed to get it working if I set my iPhone to Dark Mode. Then it reverts to the previous layout for opening projects. Yet if I go back to Light Mode it no longer works.



Tried that for me. Didn't work.

el
ellisday
Posts: 4
Joined: Thu Oct 10, 2019 7:46 pm
Platform: Mac + iOS

Sat Oct 12, 2019 6:33 pm Post

jettbriggs wrote:
KKindle wrote:I managed to get it working if I set my iPhone to Dark Mode. Then it reverts to the previous layout for opening projects. Yet if I go back to Light Mode it no longer works.



Tried that for me. Didn't work.


Didn’t work for me either...

Sc
Scotter
Posts: 4
Joined: Sun Oct 13, 2019 7:45 pm
Platform: Mac + iOS

Sun Oct 13, 2019 7:56 pm Post

The first inquiry about this issue seems to be September 26th, so we’re entering the third week of non-functionality. I’ ve jumped through every suggested hoop/hack trying to bypass the problem, and no go. It appears as serious as the MacOS Catalina issue, but the official response is frustrating.

IPhone 11 Pro
iOS 13.1.2

As
Astaff
Posts: 152
Joined: Mon Jun 24, 2019 10:11 pm
Platform: Mac, Win + iOS

Sun Oct 13, 2019 9:25 pm Post

Scotter wrote:The first inquiry about this issue seems to be September 26th, so we’re entering the third week of non-functionality.


I realise this is frustrating in the extreme, however issues such as this that impact a (statistically) small number of users can be damned difficult to track down and then fix.

Even Apple who own the hardware and OS can take several months to resolve bugs of this nature. Irate customers and Apple going back saying they are still trying to recreate and understand the issue. Once understood, a fix has to be developed then thoroughly tested to ensure it has no other unintended consequences.

As Scrivener was working fine before the latest iOS updates I’m guessing Keith is scrutinising code to see if the issue is Apple’s (and providing them feedback) or from the changes to make Scrivener compatible with the latest update.

jo
jonsequitur
Posts: 3
Joined: Sat Oct 12, 2019 4:47 am
Platform: Mac + iOS

Mon Oct 14, 2019 2:30 am Post

Switching to dark mode worked for me. It reverted to the old project UI where everything seems to work correctly.

el
ellisday
Posts: 4
Joined: Thu Oct 10, 2019 7:46 pm
Platform: Mac + iOS

Mon Oct 14, 2019 7:36 am Post

jonsequitur wrote:Switching to dark mode worked for me. It reverted to the old project UI where everything seems to work correctly.


I got it to work by switching to dark mode too now; had to restart my phone twice after switching to dark mode then it reverted back to the old Scrivener.