License manager ended unexpectedly

Ni
Nishiko
Posts: 1
Joined: Wed Sep 11, 2019 7:39 pm
Platform: Windows

Wed Sep 11, 2019 7:42 pm Post

Thx for your help. Had the same problem and could fix it with the new .exe

Finally back to work :D :mrgreen:

Pa
Pagecrawler
Posts: 6
Joined: Sat Feb 14, 2015 4:55 pm
Platform: Windows

Sun Sep 15, 2019 11:00 pm Post

philjaq wrote:
Pagecrawler wrote:Is it possible that someone can explain in (very) basic terms what I have to do to fix this as all I'm getting at the moment is Scrivener telling me that my trial period is over and to enter my licence number which I have done (purchased in 2015) but it does nothing I'm afraid I have very little computer knowledge so I really do need basic instructions Thanks very much in advance


Hi PA - first, check the first two postings of this thread (on Page 1 of this thread - we are presently here on page 5) and be sure that you are seeing the same error message as one of those reported. The screen shots are in the first 2 messages.

If your error message is different from those shown at the beginning of this thread, it is possible that your problem is something different but since you seem to have been operating Scrivener ok since 2015, it is likely that this thread is relevant.

If your check confirms that you are a victim of the time bomb which lived in the 1.9.13 update of Scrivener (around June or July this past summer), then you need to refer to the instructions provided by tiho_d in his post in this thread on Sat Sep 07, 2019 14:45 (on page 3) but don't use the link in that post.

Instead, use the link in his post of Sun Sep 08, 2019 15:18 (on page 4) which I repeat here :

https://www.dropbox.com/s/v6orz5b8aq4mt ... r.zip?dl=0

If you are hesitant about being able to download the zip file from Dropbox, change the dl=0 at the end to dl=1 and it should download automatically ie

https://www.dropbox.com/s/v6orz5b8aq4mt ... r.zip?dl=1

If you feel that you will have difficulty in carrying out tiho's instructions in that Saturday post, then you'd probably need to seek hands-on help from a friend to unzip the file and swap the new scrivener.exe with the old one in your Windows folder.

The location of this folder may be dependent on your version of Windows. On my Windows 10 box it is in the folder C:\Program Files (x86)\Scrivener\

hth - Philip


Thanks very much for this advice I’ve only just seen it as I didn’t check back after I was told it was a separate problem and to contact Scrivener (which I’ve done but no reply yet) I will certainly try your advice as soon as I’m able which may not be until the weekend.

I don’t know if it’s relevant but at the beginning of July I had a similar incident where this message came up
52C97848-0D7C-46C0-908D-1753AED3729E.png
52C97848-0D7C-46C0-908D-1753AED3729E.png (829.07 KiB) Viewed 707 times
I closed Scrivener down while I typed an email to Support asking for help and then before I pressed send I opened it again and this message came up
EF933CD0-4C94-4130-A56A-A23D7315BD44.png
EF933CD0-4C94-4130-A56A-A23D7315BD44.png (267.89 KiB) Viewed 707 times

I just assumed the problem had sorted itself and cancelled the email. But now this is reading to me as if I’d set up a new Scrivener (which I didn’t) and maybe started a trial period which would have just come to its end

It’s all very confusing!

ka
kataja
Posts: 25
Joined: Sat Sep 28, 2013 5:19 pm
Platform: Linux

Tue Sep 17, 2019 1:38 pm Post

I made the mistake of updating my Scrivener and got into the "update NET" - bomb.
I'm using Scrivener through wine (and it is updated, on Ubuntu 18.04, so it should correspond to the latest Windows quircks).

I tried to fix it by downloading the exe from the link provided (the 8.9. one), with this excellent result:
Image

And reverting to the original reverted of cours to the license bomb:

Image

So where is a working program file???!!!

I both downloaded and installed the new version TODAY, weeks after this thread was started (and the bug should have been known)

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kewms
Posts: 5919
Joined: Fri Feb 02, 2007 5:22 pm
Platform: Mac

Tue Sep 17, 2019 4:21 pm Post

The .NET issue is a separate problem. Please make sure you have the latest version.

Also, an updated installer was released this morning, superseding all previous versions. It's properly signed with our developer certificate and should be less annoying to Windows' security. Download it here:
http://scrivener.s3.amazonaws.com/Scriv ... taller.exe

If you still have problems after both of those steps, please start a new thread or create a support ticket, here:
https://www.literatureandlatte.com/contact-us

Katherine
Scrivener Support Team

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philjaq
Posts: 46
Joined: Tue Dec 22, 2015 7:07 pm
Platform: Linux + Windows

Tue Sep 17, 2019 10:25 pm Post

Just installed the new version 1.9.14.0
Started up rapidly without the 10 - 20 seconds 'not responding' that we've had recently. First impressions are good.

Let's see over the next few days' operations.

kb
kbell1111
Posts: 5
Joined: Sat Sep 14, 2019 7:21 pm
Platform: Windows

Tue Sep 17, 2019 10:35 pm Post

Hi Katherine,

I downloaded the latest update that was pushed through today, and after updating, the program would not open at all. I then downloaded the .exe file you linked to in the above post and installed that, and still the program will not open at all. :cry: With the error message I could at least access the program, now I have no access at all.

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kewms
Posts: 5919
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Platform: Mac

Tue Sep 17, 2019 11:06 pm Post

The new installer from today supersedes all previous versions. Please reinstall that, and restart your system.

If you still get an error message, what does it say?

Katherine
Scrivener Support Team

ka
kataja
Posts: 25
Joined: Sat Sep 28, 2013 5:19 pm
Platform: Linux

Wed Sep 18, 2019 9:04 am Post

I sent a ticket and got the most unhelpful automatic message.
Also I did have the newest version (as I told I had attempted update just before sending that message) of everything. I had just updated my system, including packages needed for running Windows programs (through Wine)

As I'musing Linux I had no idea what could I do to that ".NET". Obviously I had it installed, though, under the "mono" package .
Scrivener was NOT supposed to even need those packages to function (I happened to have mono installed for game modding work).

If a program stops working because of a misconfigured LICENSE, that is plain criminal. Program is intentionally broken to not work. For paying customers.
I never guessed that loading a "critical" update would end in a program that crashes because is "cannot contact the license server".

I luckily had a link to an "Appimage" old linux version which could open my projects, and I was not left with a mess of sundry .rtf files.

The information of what happened is in this thread. I do not wish to spend more of my time downloading (intentionally) broken programs and attempt to install them. Unless I get paid for my time and nerves.

As
Astaff
Posts: 192
Joined: Mon Jun 24, 2019 10:11 pm
Platform: Mac, Win + iOS

Wed Sep 18, 2019 9:40 am Post

kataja wrote:I sent a ticket and got the most unhelpful automatic message.

If a program stops working because of a misconfigured LICENSE, that is plain criminal. Program is intentionally broken to not work. For paying customers

The information of what happened is in this thread. I do not wish to spend more of my time downloading (intentionally) broken programs and attempt to install them. Unless I get paid for my time and nerves.


I know the whole licence problem is frustrating for those involved.

Most ticket systems have an automated response that just says, received it and will get back to you shortly. I don’t know how the automated acknowledgment could be more helpful.

You have accuse L&L of criminal behaviour without any fact to support that, in fact every evidence it was unexpected as a result of the forced change of licence management. Those of us who have used Scrivener over the years know Keith and team to be honest and ethical.

The accusation is unacceptable on so many levels and IMHO you owe L&L a retraction and apology.

A minor point, you are using Scrivener on an unsupported platform so there’s never any guarantee it will work.

Jo
JonPolish
Posts: 15
Joined: Mon Aug 04, 2014 9:13 pm
Platform: Windows

Wed Sep 18, 2019 11:55 am Post

I don't know if this has been suggested before. Rather than frustrating the existing users further, would it be possible to provide some means of offline activation? New users and those who will update to version 3 can activate through Paddle.

Jon

ka
kataja
Posts: 25
Joined: Sat Sep 28, 2013 5:19 pm
Platform: Linux

Wed Sep 18, 2019 1:01 pm Post

Astaff wrote:
Most ticket systems have an automated response that just says, received it and will get back to you shortly. I don’t know how the automated acknowledgment could be more helpful.

Actually it was unhelpful by in addition to being a receipt listed random irrelevant stuff.

You have accuse L&L of criminal behaviour without any fact to support that, in fact every evidence it was unexpected as a result of the forced change of licence management. Those of us who have used Scrivener over the years know Keith and team to be honest and ethical.

The accusation is unacceptable on so many levels and IMHO you owe L&L a retraction and apology.

A minor point, you are using Scrivener on an unsupported platform so there’s never any guarantee it will work.


They have obviously given their license system to that Pebble or Bubble or whatever it was that has broken the software and made the license needing to connect to a server that cannot be reached. It's probably not L&L:s doing, save that they have been using a provider that causes havoc. They should sue that company and require that they compensate everyone affected for lost time.

Unsupported platform or not but a program must NEVER NEVER crash because of a broken license. And I've read these forums and it seems that people who are using the program on Windows have exactly the same problem. No connection to license server, error message giving wrong cause

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krastev
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Platform: Windows
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Wed Sep 18, 2019 1:32 pm Post

kataja wrote:
Astaff wrote:
Unsupported platform or not but a program must NEVER NEVER crash because of a broken license.

That's the thing. When you're using it on an unsupported platform, you can never know if the problem arises from the software or the platform. Wine is not Windows. Besides, there is a Linux forum for that purpose.
Krastev
Windows 10 Home 64-bit
Scrivener for Windows Version 1.9.16.0
Testing Scrivener Beta for Windows

ka
kataja
Posts: 25
Joined: Sat Sep 28, 2013 5:19 pm
Platform: Linux

Wed Sep 18, 2019 1:45 pm Post

krastev wrote:
kataja wrote:
Astaff wrote:
Unsupported platform or not but a program must NEVER NEVER crash because of a broken license.

That's the thing. When you're using it on an unsupported platform, you can never know if the problem arises from the software or the platform. Wine is not Windows. Besides, there is a Linux forum for that purpose.


This time I can. At least I know it is the LICENSE. As you can see from my earlier post with screenshots, the program had started, loaded my projects (there is a project open in the background), then it forces the license there, I fill in, and it tells it "cannot reach the server". Hitting OK closes the program. People using Windows have had exactly the same problems.

If it had been just me, I would have believed it is because I use it through Wine. As I found here page upon page of similar or almost similar messages, from WINDOWS USERS i do know it IS NOT.
Besides, actual Wine problems are never like that. It may be the program does not launch, or that some properties don't work or have odd quircks, but if the problem is Wine, it does NEVER cause a problem that is the SAME as those that people using native Windows do have.

There is no Linux forum for that purpose. It was for the Linux beta that got discontinued.

Jo
JonPolish
Posts: 15
Joined: Mon Aug 04, 2014 9:13 pm
Platform: Windows

Wed Sep 18, 2019 5:25 pm Post

JonPolish wrote:I don't know if this has been suggested before. Rather than frustrating the existing users further, would it be possible to provide some means of offline activation? New users and those who will update to version 3 can activate through Paddle.

Jon


While thinking more about this, as an option some companies allow for an alternative method for activation. It is true that they are fewer than before, but having an option to email a request to L&L (or Paddle) for a manual activation key would be helpful and (I think) calm some nerves.

Jon

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kewms
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Wed Sep 18, 2019 6:21 pm Post

It's certainly possible that Wine's .NET support is contributing to any connectivity issues.

And it does appear that the new update has fixed the issue for most Windows-based users.

So I wouldn't discount the possibility that Wine is a contributing factor.

Our Wine-based users appear to congregate in the Linux beta forum, despite its somewhat misleading name.

Katherine
Scrivener Support Team