The Crashers for Copies (or Even Cash!) Thread

User avatar
Site Admin
Posts: 20729
Joined: Tue Jun 13, 2006 11:23 pm
Platform: Mac
Location: Truro, Cornwall

Fri Nov 23, 2018 9:38 pm Post

I'm glad you're up and running - thanks Mark for linking to the relevant thread. We are hugely frustrated with Apple right now. I uploaded the fix for this problem on the 8th November - over two weeks ago. Apple supposedly granted it an "expedited" review, which I requested, explaining that there was a serious issue where some users would experience a crash - but it's been sitting "in review" ever since, despite several desperate emails from me to them (to which I have received nothing but boilerplate answers, even when asking for a personal, non-boilerplate reply).

I really wish we could withdraw from the Mac App Store and never sell on there again, because Apple just isn't a reliable sales partner, despite the massive percentage they take; however, we know that our customers want to buy from there and we are committed to making things easy for our customers.
"You can't waltz in here, use my toaster, and start spouting universal truths without qualification."

Posts: 2
Joined: Thu Sep 12, 2019 5:45 am
Platform: Mac

Thu Sep 12, 2019 6:23 am Post

I have tried to do a Snapshot of :

a) the whole project (then read online that was probably better as a backup - done) it's 118,000 words...
It froze with the swirling circular wait icon and Apple App Force Quit said 'Scrivener (not responding)' so I force quit it.

b) a folder with documents within in totaling about 2000 words - exactly the same result

c) so I tried on a single document with about 400words in it - exactly the same result again. 10 minutes and still swirling. and again, and again....

I am:
Using a macbook pro
OS Mojave 10.14.05. (system info attached)

I am not sure how to get a crash report - all I found was the one it wanted to send apple which is 534 pages long. I searched 'crash report' in Scrivener thinking it might be internal? but nothing came up. So I have pasted here the first page of the apple report which seems mainly to provide info of my system.... Let me know what else I should send please.

Date/Time: 2019-09-12 15:57:10 +1000
End time: 2019-09-12 15:57:14 +1000
OS Version: Mac OS X 10.14.5 (Build 18F132)
Architecture: x86_64h
Report Version: 28

Data Source: Stackshots
Shared Cache: 0x118a1000 54BC3505-F06D-3426-BBFE-4F25315B593F

Command: Scrivener
Path: /Applications/
Identifier: com.literatureandlatte.scrivener3
Version: 3.1.3 (11945)
Parent: launchd [1]
PID: 8288

Event: hang
Duration: 3.20s (process was unresponsive for 1124 seconds before sampling)
Steps: 32 (100ms sampling interval)

Hardware model: MacBookPro14,2
Active cpus: 4

Time Awake Since Boot: 58000s
Time Since Wake: 16000s

Fan speed: 2593 rpm

Timeline format: stacks are sorted chronologically
Use -i and -heavy to re-report with count sorting
My system info.png
My system info.png (17.13 KiB) Viewed 2983 times