Scrivener Won't Open

ra
ravgator
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Platform: Mac

Tue Nov 24, 2020 8:15 pm Post

I am using Scrivener 3.2.1 on both my MacBook Pro and my iMac, both running Big Sur 11.0.1. Everything was fine until this morning when I tried to open Scrivener. It tried to launch--a loading progress bar showed briefly--and then just went away and never opened. I tried on both machines. Occasionally it would tell me that Scrivener had been closed incorrectly. A few times I got a long error message with the following "Scrivener quit unexpectedly" message which I'm attaching since it's too long for this message. I've tried restarting both machines, but that didn't help. If no one has any answers, I guess I could try deleting Scrivener and downloading a new copy, but before I did that, I was hoping someone could suggest an easy fix. Way too much stored in those files for me to even contemplate losing, so any help would be appreciated.
Attachments
Scrivener Error Log.pdf
(261.3 KiB) Downloaded 24 times

no
nowforruin
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Joined: Tue Nov 24, 2020 10:37 pm
Platform: Mac

Tue Nov 24, 2020 10:41 pm Post

I am also having this problem. My files worked fine yesterday and today they crash Scrivener on my Mac when I try to open them. They open fine on my iPhone. I have tried accessing the backup files and they have the same problem. I did try removing and uninstalling Scrivener - that didn't solve the problem.

th
therealdelia
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Joined: Wed Nov 25, 2020 12:50 am
Platform: Mac

Wed Nov 25, 2020 1:04 am Post

I downloaded the updated version of the software, and that resolved my issues. https://www.literatureandlatte.com/scrivener/release-notes?os=macOS

Hope this helps!

ra
ravgator
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Wed Nov 25, 2020 7:51 pm Post

therealdelia wrote:I downloaded the updated version of the software, and that resolved my issues. https://www.literatureandlatte.com/scrivener/release-notes?os=macOS

Hope this helps!



Tried doing this and got no difference. Damn.

Lo
Login
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Wed Nov 25, 2020 8:46 pm Post

Does Scrivener load the last project automatically at launch? If yes, try opening Scrivener by holding down the SHIFT key when starting the app from either the dock or applications folder. Does it then open?

Ma
Malika
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Joined: Tue Nov 20, 2018 3:57 pm
Platform: Mac

Thu Nov 26, 2020 8:07 am Post

I'm having the same issue this morning (when it was working fine yesterday. It suggesting not opening the windows that were open yesterday but that isn't working either. (I've sent in the report to Apple but none of it makes any sense to me).
I'm working on mac OS 10.14.6 and have done the Scrivener update a few days ago so now working on 3.2.1.
Help!

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KB
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Thu Nov 26, 2020 9:35 am Post

Please try using this test build of Scrivener and let me know if it helps:

https://www.dropbox.com/s/o37qp1nmks3da ... 0.zip?dl=1

Thanks and all the best,
Keith
"You can't waltz in here, use my toaster, and start spouting universal truths without qualification."

Yk
Yknot
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Joined: Thu Nov 26, 2020 10:52 am
Platform: Mac

Thu Nov 26, 2020 10:59 am Post

Same issue here. Had original file on a MacBook Air upgraded to Big Sur.
But can no longer open it. Keeps on quitting.
Tried opening on a Mac still running Catalina.
No success. As if the file that quit on Big Sur got corrupted.
Have tried accessing back up files from Catalina desktop. No cigar.
FYI I can open an older file on iOS.
I'm also able to create a new file without the app quitting on the Mac running on Catalina.
Every other one keeps on quitting.
Very frustrating.

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KB
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Thu Nov 26, 2020 12:23 pm Post

Yknot wrote:Same issue here. Had original file on a MacBook Air upgraded to Big Sur.
But can no longer open it. Keeps on quitting.
Tried opening on a Mac still running Catalina.
No success. As if the file that quit on Big Sur got corrupted.
Have tried accessing back up files from Catalina desktop. No cigar.
FYI I can open an older file on iOS.
I'm also able to create a new file without the app quitting on the Mac running on Catalina.
Every other one keeps on quitting.
Very frustrating.


1. Did you update to version 3.2.1?

2. If you did, did you try the version of Scrivener I posted my reply right above yours?
"You can't waltz in here, use my toaster, and start spouting universal truths without qualification."

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yosimiti
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Thu Nov 26, 2020 7:13 pm Post

Hi Keith,

I had the same problem. I downloaded the test build you posted and all my files finally opened. I replaced my original application file with this test build and so far so good. But I'm wondering what I should do from here. Are you planning to update Scrivener with this test build? What should we do?

Ki
Kinsey
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Thu Nov 26, 2020 9:11 pm Post

I think you’ll be fine to just keep using the test build. Whatever tweaks Keith has made in that will be rolled out in another update whenever that’s ready. Probably quite soon. I remember using a “custom” build like that a few years ago that Keith sent me to deal with a footnotes issue. Worked fine and I just downloaded the next update when it became available.

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KB
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Fri Nov 27, 2020 11:33 am Post

Indeed - this build is just 3.2.1 with this fix and a couple of other minor fixes. Once I've confirmed this fix is addressing the main issues users are running into, it will be released as 3.2.2. It's perfectly safe to continue using.

All the best,
Keith
"You can't waltz in here, use my toaster, and start spouting universal truths without qualification."

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yosimiti
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Fri Nov 27, 2020 2:23 pm Post

Great, thanks!

Ma
Malika
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Platform: Mac

Fri Nov 27, 2020 4:59 pm Post

Hi Keith, thanks for the link to the test version with seems to be working just fine: no trouble at all opening my files. I'm auite reassured seeing my projects again! thank you!
Does this mean we should continue using that version instead of the installed one? is if safe to replace one with the other in the App file?
Malika


KB wrote:Please try using this test build of Scrivener and let me know if it helps:

https://www.dropbox.com/s/o37qp1nmks3da ... 0.zip?dl=1

Thanks and all the best,
Keith

ci
city dog
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Fri Nov 27, 2020 6:55 pm Post

Success! This development version of Scrivener opened my stuck file just fine. Thank you, Keith! :D

Just FYI, upon opening the file, I received a message warning me that the file might still be open elsewhere -- which it wasn't. Make of that what you will. I'm still on Mojave (10.14.6) owing to needing a couple of 32-bit apps for my workflow. Maybe I'll finally update next spring, if I can find substitutes for those apps.