Scrivener iOS syncing via Dropbox continues to crash the app

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drmajorbob
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Thu Jan 02, 2020 6:14 am Post

If the length of a pathname is the issue (which I doubt):

Snapshots have longer pathnames than anything else.

The first snapshot in the image has pathname =

/Users/savage/Dropbox/Apps/Bobby Scrivener/Divided Minds.scriv/Files/Snapshots/7AD5EAE9-CC9E-437B-A770-B36E4C37276B.snapshots/2018-01-31-21-03-10+0000.rtf

snapshots at the top.png
snapshots at the top.png (506.82 KiB) Viewed 911 times

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lunk
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Thu Jan 02, 2020 7:18 am Post

@drmajorbob
You’re iOS Scriv does sync, doesn’t it?
I am a user, writing non-fiction and science, using:
* Mac Scrivener 3 on a Macbook 12”, MacBook Pro 13”, and iMac 27”, running different OS.
* iOS Scrivener 1 on an iPhone 11 Pro, iPad Air 9.7”, and iPad Pro 12.9”, all running the latest iOS

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derick
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Thu Jan 02, 2020 4:12 pm Post

kewms wrote:
derick wrote:Hmmm....in my case & I think some others in this thread, the projects that crash actually originated in Scrivener 2 or 1.


What happens if you use the Import -> Scrivener project command to import the converted project into a new, blank, Scrivener 3 project?

It shouldn't matter. But this addresses the possibility that there's some kind of artifact from the conversion contributing to the problem.

Katherine


I’ve tried that I believe but I can check it again back on my mac. I have tons of snapshots in that project, too.

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kewms
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Thu Jan 02, 2020 5:10 pm Post

NoHope wrote:That’s something I’ve wondered. How many actual cases.
I’m not trying to minimize the impact it has on those with the issue, just wondering how large a sample have the L&L team to try to lock down the cause?


Clearly not large enough. As I said upthread, we have been unable to find a reproduction case. Collectively, the L&L team has a pretty diverse array of devices and projects, and none of us are seeing it.

Katherine
Scrivener Support Team

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drmajorbob
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Thu Jan 02, 2020 7:37 pm Post

lunk wrote:@drmajorbob
You’re iOS Scriv does sync, doesn’t it?

It does.

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drmajorbob
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Thu Jan 02, 2020 7:40 pm Post

kewms wrote:
NoHope wrote:That’s something I’ve wondered. How many actual cases.
I’m not trying to minimize the impact it has on those with the issue, just wondering how large a sample have the L&L team to try to lock down the cause?


Clearly not large enough. As I said upthread, we have been unable to find a reproduction case. Collectively, the L&L team has a pretty diverse array of devices and projects, and none of us are seeing it.

Katherine

What's your sense of how many are affected?

If < 100 posted the problem here in over 3 months, does that mean anything?

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kewms
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Thu Jan 02, 2020 7:53 pm Post

drmajorbob wrote:What's your sense of how many are affected?

If < 100 posted the problem here in over 3 months, does that mean anything?


There's obviously a huge selection bias: people who aren't having the issue don't post. On the other hand, the thread is visible enough that some people who *are* having the issue may have seen it, read it, and decided they didn't have anything to add.

But this topic hasn't seen anywhere near the amount of activity of, say, the Windows/Paddle licensing issues we had a while back, which would have affected a very large fraction of our Windows users.

I wouldn't want to speculate on numbers or percentages, except to say that there are enough to make it clear that there's a real issue, but not enough to demonstrate a pattern that would help us track down the problem. (That is, we don't have enough information to say that X device/project combination is more or less likely to run into it.)

Katherine
Scrivener Support Team

Ta
Tannille
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Fri Jan 03, 2020 8:47 am Post

I received a new iPad Pro for Christmas. Haven't had a chance to work with it much and only downloaded a handful of apps including Scrivener. At first it synced fine. Days ago, I converted a Scriv 2 file, containing a course with some multi-media (4-5gbs), to scriv 3 and crash. Sync is broken on the new iPad. Still works on iPhone 7+ & iPad Pro gen 1 (all using latest iOS).

My uneducated guess is, there is something about the new iPad and perhaps converting Scriv 2 file to Scriv 3 (as others have said).

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kewms
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Fri Jan 03, 2020 4:55 pm Post

Hmm. Could you clarify the specific sequence of events, please?

That is, was it (Scenario 1)
* Sync project A in Scriv 2 format, all is well.
* Convert project A to Scriv 3 format.
* Crash

Or (Scenario 2)
* Convert project A to Scriv 3 format
* Sync
* Crash

The question being if the problem comes when converting a project that's already been synced. The new format is a substantial change to the project structure, so converting it would force the sync step to essentially replace the whole thing.

So, if the series of events was as in Scenario 1, here's something to try:
* Move the project out of the Dropbox folder on the computer.
* Synchronize, which should remove it from the iOS device entirely.
* Move it back and see if it synchronizes successfully.

Katherine
Scrivener Support Team

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Tannille
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Sat Jan 04, 2020 2:40 pm Post

kewms wrote:Hmm. Could you clarify the specific sequence of events, please?

That is, was it (Scenario 1)
* Sync project A in Scriv 2 format, all is well.
* Convert project A to Scriv 3 format.
* Crash

Or (Scenario 2)
* Convert project A to Scriv 3 format
* Sync
* Crash

The question being if the problem comes when converting a project that's already been synced. The new format is a substantial change to the project structure, so converting it would force the sync step to essentially replace the whole thing.

So, if the series of events was as in Scenario 1, here's something to try:
* Move the project out of the Dropbox folder on the computer.
* Synchronize, which should remove it from the iOS device entirely.
* Move it back and see if it synchronizes successfully.

Katherine


Hi Katherine,

Scriv 2 doc was synced. I made a copy and converted to Scriv 3. Both the back-up and converted file were in the sync folder when it crashed. I deleted the ios app for a clean download and it kept crashing.

As suggested above;
I moved the files in question out of the sync file. All other files synced like a charm. Added the Scriv 3 file and it crashed. Took the Scriv 3 file out and tried the Scriv 2 file, no problem syncing. Not sure that it helps but I have many other Scriv 3 files that sync fine, just the one file is a pain (perhaps the size?)


I made another Scriv 3 copy of the file. It's crashing on sync.

Many thanks

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lmariam
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Sat Jan 04, 2020 6:20 pm Post

I use DropBox and Scrivener on both PC Windows 10 Pro and MacBook Air running the latest version (14.15.2?) and have experienced no problems with either DropBox or Scrivener. I move back and forth between operating systems seamlessly. My desktop is Win10 and I use interchangeably my MBA and Lenovo Laptop running Win10 Pro.

The only trick I've learned is to go into the default installation of DropBox and uncheck the option to throttle uploads, which is checked by default. What you'll find is that making changes takes sometimes minutes to upload and you get corrupted data in the cloud.

Go into Preferences | Bandwidth and set both Download and Upload rate to "Don't Limit"

I always make sure that before I close the lid on my laptop, I look at the DropBox icon and make sure it says "Up to Date"

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Silverdragon
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Sat Jan 04, 2020 7:51 pm Post

And how does this affect iOS sync? There are no such controls in the Dropbox iOS app,
  • Fiction-writer curled up on her TP hoard.
  • Mac Scrivener 3.1.5, MacBook Air 11, MacOS 10.15.6 (Catalina)
  • IOS Scrivener 1.2.1; iPhone 8+, iPad 6; i(Pad)OS 13.6
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kewms
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Sat Jan 04, 2020 9:12 pm Post

Silverdragon wrote:And how does this affect iOS sync? There are no such controls in the Dropbox iOS app,


And if throttling is the issue, does the iOS sync perform more or less well depending on the connection you're using?

Katherine
Scrivener Support Team

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crauson
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Wed Jan 08, 2020 12:12 pm Post

This is my first post in this thread, and I'm just writing into to politely express my frustration not just with the syncing issue, but with the tone of the response from L&L. I've been a user of Scrivener since nearly the beginning and have turned over a dozen other people on to it. It's an amazing piece of software.

However, both my iPad (11" pro) and iPhone (XR) have been crashing on sync attempt in Scrivener ever since the iOS upgrade. I understand that much or perhaps even all of the issue/fault is with Apple. Fine. But what I don't get is why L&L representatives on this forum -- in this thread -- are so dismissive of the issue and the people who have it. It feels as if they are attempting to aggressively minimize it and portray the people who have it as rare and almost as trouble-makers who are stirring the pot by harping on and on about their supposedly rare issue. I believe it is a lot less rare than you think. And even if it is uncommon, please take it seriously and treat your users with respect.
Last edited by crauson on Wed Jan 08, 2020 1:27 pm, edited 1 time in total.

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advobert
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Wed Jan 08, 2020 12:39 pm Post

Another one affected!

I have just configured a newly bought iPad Pro 12.9 (3rd gen.) with iOS 13.3 and get the "sync-crash". It says “Downloading file list…” and then the Scrivener app closes (resp. vanished into the background and sync stops unsuccessful).

My two other iOS Devices with iOS 13.3: iPhone 8 plus and iPad Pro 12.9 (1st generation) sync without problems which might indicate that the problem is device related.