unable to verify your activation for more then two months

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kewms
Posts: 6687
Joined: Fri Feb 02, 2007 5:22 pm
Platform: Mac

Sun Sep 15, 2019 11:06 pm Post

Normal behavior is that the trial mode will work for whatever number of days were remaining when you purchased the program.

Our expectation, though, is that it will be a moot point because we'll get the problem fixed first.

Katherine
Scrivener Support Team

Te
Terkoz
Posts: 1
Joined: Sun Sep 15, 2019 11:37 pm
Platform: Windows

Mon Sep 16, 2019 12:20 am Post

kewms wrote:
Because users keep creating new threads. Or adding on to existing threads without reading previous posts. Or both.

Katherine


The fact that your users are having a problem finding the answers to this problem is a failure on your part not theirs. As others have indicated you should be making a much greater effort to inform your users about this considering the magnitude of the problem. A lot of people make a living off of using your program and potentially losing access to it is a big deal.

I too have just started to have this problem and have just wasted the last 30+ minutes creating an account on this forum and reading through many posts looking to see if a solution has been posted. A simple message from you posted somewhere prominent would go a long way to making life easier for everyone.

bw
bwhm
Posts: 14
Joined: Fri Jun 28, 2019 10:48 pm
Platform: Windows

Mon Sep 16, 2019 4:19 pm Post

Terkoz wrote:The fact that your users are having a problem finding the answers to this problem is a failure on your part not theirs. As others have indicated you should be making a much greater effort to inform your users about this considering the magnitude of the problem.


Agreed, they are completely downplaying the issue. I received an email from tech support saying they've "seen a few similar reports" which led to the best laugh I'd had in months--considering it seems to be affecting the majority of Windows users. I cannot wait till they give all of us version 3 for free, because instead of spending time writing we're combing through a forum trying to find a solution. A complete PR disaster for L&L.

Ru
Rubinstein
Posts: 16
Joined: Sat Aug 24, 2019 4:40 pm
Platform: Windows

Mon Sep 16, 2019 5:02 pm Post

I though that after Keith (the owner of LL) posted this in the latest blog post:

" I’d also like to apologise for the lack of communication - we should absolutely have posted this several days ago (...)."

I thought that they would become better in communicating things,

But that doesn't seem to be the case.

Ta
TadeoBlanco

Mon Sep 16, 2019 10:28 pm Post

Rubinstein wrote:I though that after Keith (the owner of LL) posted this in the latest blog post:

" I’d also like to apologise for the lack of communication - we should absolutely have posted this several days ago (...)."

I thought that they would become better in communicating things,

But that doesn't seem to be the case.

Yes they could have been more communicative at times but What do you expect? There are multiple posts on the multitude of threads people have started stating they are working on it and will update.

You want them to fill the thread with endless hourly posts, ‘working on it still’?

As for the multiple threads, while it doesn’t impact me (seems it may not be ‘affecting the majority of Windows users’) when I first saw a post on the issue it took me all of 30 seconds looking on the forum to see yes there was an issue and yes they are working on it. The initially thread has remained near the top of the board consistently so the endless addition threads started on the same topic are a waste of space.

JW
JWarner
Posts: 1
Joined: Tue Sep 17, 2019 2:20 am
Platform: Windows

Tue Sep 17, 2019 2:28 am Post

tiho_d wrote:Hi All,

We managed to pinpoint the problem. Before releasing it to public, I would like to ask you to test it first and report your results.

This is a Dropbox link to a file Scrivener.zip archive with the Scrivener.exe inside:
https://www.dropbox.com/s/v6orz5b8aq4mt ... r.zip?dl=0

Please, close Scrivener, extract the archive contents and replace the Scrivener.exe file within your Scrivener installation folder with the file extracted from the archive.

Start Scrivener as usual. You should no longer receive the nag messages. We tested it internally and it worked, but would be thankful to verify it with a small group of users before we publish the official release to a wider audience. Looking forward for your test results.

Thank You in advance!
Tiho


I'm on Windows 10 and have been seeing the "2 month blah blah blah" message sporadically. I just replaced the .exe file and reopened Scrivener. It worked just like it's supposed to. If I see the message again, I'll post again.

For non-techie people, basically copy your backups/change where you backup your files, then close Scrivener, download the file from the Dropbox link, open up File Explorer, click on "This PC" Then click on "Windows (C)" followed by Program Files (86x) OR Program Files. Scroll to the folder that says Scrivener, and copy/paste the file you downloaded into that folder. Scrivener should start working like normal again.

Ru
Rubinstein
Posts: 16
Joined: Sat Aug 24, 2019 4:40 pm
Platform: Windows

Tue Sep 17, 2019 6:00 am Post

Astaff wrote:Yes they could have been more communicative at times but What do you expect? There are multiple posts on the multitude of threads people have started stating they are working on it and will update.

You want them to fill the thread with endless hourly posts, ‘working on it still’?


Well, as I stated earlier, an email would have been quite helpful. Or at least a blog post.

It's not that they don't communicate at all, it's also about the quality level of their communication. And how easy it is to find the info. And how official something sounds.

LL can do what they want, of course. But better communication would make everything a lot easier, in my opinion.

cy
cynthialil
Posts: 6
Joined: Tue Sep 17, 2019 6:03 am
Platform: Windows

Tue Sep 17, 2019 6:05 am Post

Now, I'm scared. I got the critical update notice. I updated and now Scrivener won't open at all. I was better off with the error message. At least I could still work.

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devinganger
Posts: 2303
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Tue Sep 17, 2019 6:41 am Post

cynthialil wrote:Now, I'm scared. I got the critical update notice. I updated and now Scrivener won't open at all. I was better off with the error message. At least I could still work.


What version of Windows are you on? This updated file is only meant as a temporary measure, so it is not digitally signed by L&L, so there are some security settings on Windows (and/or other security packages you may be running) that may keep it from running.

Here on my Windows 10 install, are a couple of things I would check:

1) Is SmartScreen interfering with the launch? SmartScreen is a system level service that checks the digital signatures on executable files. Depending on how it is configured, it may warn you that you're launching an unsigned app, or simply block it. This is what the dialog looks like on my build of Windows 10:
scriv-blocked-smartscreen.jpg
scriv-blocked-smartscreen.jpg (24.66 KiB) Viewed 704 times


If this is what you're seeing, click the More info link and you'll see the following:
scriv-runanyway-smartscreen.jpg
scriv-runanyway-smartscreen.jpg (32.18 KiB) Viewed 704 times


At that point, if you click Run Anyway, you should be able to launch Scrivener. Depending on your settings and Windows build, you may have to do this every time you launch Scrivener, at least until the new version of Scrivener that has the proper digital signature is downloaded.

2) Is the file blocked because it came from another computer? This is another security measure that Windows incorporated a few version ago. To work around this, simply find the Scrivener.exe file you downloaded, right-click, and select Properties. You should see this:
scriv-unblock.jpg
scriv-unblock.jpg (47.34 KiB) Viewed 704 times


Simply click Unblock, then OK, and if this is the problem, Scrivener should now start when you click on it. You only need to do this once.
--
Devin L. Ganger
Not a L&L employee; opinions are those of my cat
Life has a way of moving you past wants and hopes

ai
aircut
Posts: 4
Joined: Sat Aug 31, 2019 11:51 pm
Platform: Windows

Tue Sep 17, 2019 9:08 am Post

issued fixed on version 1.9.14.0 - 13 Sep 2019
thank you

Ro
RobinEgberts
Posts: 1
Joined: Tue Sep 17, 2019 2:33 pm
Platform: Windows

Tue Sep 17, 2019 2:35 pm Post

cynthialil wrote:Now, I'm scared. I got the critical update notice. I updated and now Scrivener won't open at all. I was better off with the error message. At least I could still work.


You might have fixed it already, but just in case: Restarting my computer worked for me. I couldn't open it at first either and restarting fixed the issue.

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kewms
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Tue Sep 17, 2019 4:36 pm Post

If you're getting security warnings, make sure you've downloaded the full installer, available here:
http://scrivener.s3.amazonaws.com/Scriv ... taller.exe

Unlike the interim test versions that have been posted, it's signed with our developer certificate and should be less worrisome to Windows' security.

Katherine
Scrivener Support Team

cy
cynthialil
Posts: 6
Joined: Tue Sep 17, 2019 6:03 am
Platform: Windows

Tue Sep 17, 2019 4:52 pm Post

Restarting computer helped - should have done that before freaking out but you guys understand - right? Looks like I'm all good now, too. Thanks Scrivener for the fix and your patience.

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annekaelber
Posts: 23
Joined: Fri Aug 19, 2016 1:09 am
Platform: Windows

Tue Sep 17, 2019 6:50 pm Post

ETA: Found my license and entered it and I'm all set!

I'm not sure if this is the same issue. I was just prompted to update for a critical fix. Now, when I (try to) open Scrivener (v1, to be clear), I get this:

Scriv1 upgrade - won't start.PNG
After today's update
Scriv1 upgrade - won't start.PNG (61.42 KiB) Viewed 604 times


I've restarted my PC. I checked my pinned applications and I had Scrivener.exe and Scrivener1.exe both in the Scrivener folder for v1 (which is just "Scrivener"). If I open Scrivener.exe, I get this:
Scrivener 1 after upgrade.PNG
Started from exe in Scrivener folder
Scrivener 1 after upgrade.PNG (58.38 KiB) Viewed 604 times


I also have the beta for Scrivener 3 (just installed it over the weekend) at:
C:\Program Files (x86)\Scrivener\Scrivener.exe
My original scrivener is at:
C:\Program Files\Scrivener3\Scrivener3.exe

I had (originally) tried to make the first one "Scrivener1". Apparently, I made a *copy* of the Scrivener (v1) exe and renamed it to Scrivener1.exe. The first image above happened when I used the pinned Scrivener1.exe. I removed that duplicate application file and now, the original Scrivener.exe results in the second image.

I'm unable to duplicate the first image scenario. Now, I only get the 2nd image. I'm trying to find my license, since the look-up didn't work...

Information about my system:
Win 10 Home 64-bit
Scrivener 1-something (I can't verify since it won't open)

I'm working on edits, with a deadline, so I'll be watching this thread for any advice since I can't work on my edits without a fix.

Please help!

Anne

Am
AmyLee
Posts: 5
Joined: Thu Sep 05, 2019 2:28 pm
Platform: Windows

Tue Sep 17, 2019 11:00 pm Post

I insalled the "Vital" update hoping it would fix the last registry problem and now it won't even let me type. It shuts right down. I am on a deadline and I have NO other way to open my book for final revisions. HELP!!!

I'm on Windows 10. I installed the update and when that didn't work I followed the above directions and downloaded the Dropbox file, copied my backup elsewhere, then replaced my Scrivener.exe file that was downloaded. Same message. I'm FREAKING OUT!
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scriv.JPG
scriv.JPG (128.17 KiB) Viewed 551 times