Hopefully the folks at Literature and Latte are reading this, as I’m about to demand a refund. However, based on my experience so far, I’m going to blame Paddle for this one. Those guys don’t seem to know their own platform all that well.
To sum up, this is the issue I (and likely others) am facing:
*Scrivener (1.9.5) worked fine until literally today.
*When starting the program, I get update message with the whole Paddle warning.
*Carefully read EVERYTHING, to ensure I don’t brake the software (or my computer).
*Confirm I am running Windows 7, fully updated Service Pack 1, and .NET framework updated to 4.7.03062.
*Go ahead with download and install of update 1.9.13
*Excitedly launch Scrivener and it gives me a message almost exactly like Dr. Zogg posted, except that it allowed me to copy my License Code and submit it manually.
*I copy my code and continue.
*Program then immediately freezes.
*20 minutes and two sandwiches later, still frozen…
*Program freezes infinitely upon reload (blank window with message “[Project Name HERE] (not responding)” at the top).
*Restart Windows and try running again.
*Program again freezes on launch.
*Completely uninstall Scrivener and all of it’s components.
*Reinstall 1.9.13.
*STILL freezes on launch (blank window with message “New Project (not responding)” at the top).
*Roll back to 1.9.9… NOPE!
*Roll back to 1.9.5… NOPE!!
*Roll back to 1.9.0… NOPE!!!
*Repeatedly slam head against desk while cursing the computer gods.
*Panic as I suddenly realize I cannot access any of my novels or other projects, one of which I am behind on a deadline.
*Write post on this website…
I’ve had the “Licence Server Ended” message for a few weeks now but the “Your re-activation with our licence provider …” message only appeared for the first time today (and not every time that I start up Scrivener.
To any L&L tech staff scanning these posts: I presume you know that you are having an issue with your new licencing system and that you are working to correct it quickly. To this point these messages are merely annoying in that they do not stop the actual functioning of my program. If in two months this isn’t fixed and Scrivener does revert to the trial mode, I will be seriously PO’d.
If you ‘can’t do that’ it seems to me you should reffer the problem to whomever is managing your computer since they are the one who have the credentials to fix your problem.
I have the same problems since a few days or so. I have Windows 10 that updates itself automatically, so there shouldn’t be any problem at all.
I agree with one of the comments: apparently there’s still 2 months for Scrivener to fix this, haha. On the other hand, I wasn’t aware that this problem existed in the past two months.
Anyway, I just disabled my antivirus and opened Scrivener. No pop-up. Closed Scrivener. Enabled my antivirus again. Still no pop-up. Seems like the program is happy with connecting with the licensing system once and doesn’t whine every time.
Still, this is an ugly bug of course.
Update: after restarting my computer, I get the same message about the two months. Very weird.
Just a quick reminder to open a support ticket, especially for registration issues. We can’t address registration issues through the forum because they almost always involve private license/customer information, and we can’t track ongoing issues very effectively through forum posts, either. literatureandlatte.com/contact-us
The consensus of this thread that this is a Paddle issue appears to be correct, and we are actively working with them to resolve it.
Okay, testing it for a few days with security off - it is DEFINITELY not an AntiVirus-or Firewall-Problem.
It is quite erratic - sometimes Scrivener starts three or four times without Error, then it pops up again.
Folks, I’ m WORKING with Scrivener. For years now. I don’t want to face the desaster, when Scrivener doesn’t start anymore
Literature and Latte-Team: What will happen? Will my Scrivener-Version turn to trial-Version? What will that mean for my workspace?
Is there ANYTHING, you can do?
Great, thanks for letting us know it’s being worked on. Quite frankly,Scrivener has been acting funky since the update in July. Folder labels disappearing (not accidentally turned off by hotkey, for sure) and a delay opening a project (on different computers) that wasn’t there before. Now today I got hit with this licensing pop up. Nothing tragic, but certainly something is up. I’m sure it’s all related somehow but I’m confident it will get worked out.
Hi! Yes, thank you for addressing this problem and letting us know you’re working on it. I am experiencing the same difficulties, and though they’ve been quite disheartening and worrying, I’m happy to know the Scrivener team is addressing it.
I was getting the same activation message. NOW, though, I’m getting intial “Trial” box where you can run the trial, recovery a lost license or enter a license. When I try to enter my license, it tells me it’s not valid. I’ve had this program for years. I know my license is valid.
Edit: I’ve also emailed support this morning. Waiting on a reply…which could apparently take a few days.
Tried to open Scrivener on my laptop (after a short break from writing) and I am having similar issues. I’m running Linux and Scrivener under Wine so my error messages aren’t quite the same. The program opens, the activation window comes up, and after entering my info., I get the error messages. I hadn’t bothered to acivate this computer after having (and solving) the original problems from Paddle 2-3 months ago.
The activated install on my desktop is still running at this time.
I have the same issue on one out of three computers when I open Scrivener. All computers upgraded to the latest Windows 10 with .net 4.7. Two computers have the same anti-virus protection but only one receives the messages re above plus the other message to install .net v 4.6 or higher every other time.
As someone suggested, I turned off the anti virus protection- started up Scrivener, closed project, repeat, rrepeat, but this did not do the trick to remove the error pop-ups. Other things I’ve tried: Made sure I have the latest Scrivener and Windows update. Made sure to refresh desktop shortcut. Rebooted computer several times.
I already e-mailed literature and latte so am waiting like the rest of my fellow users. Scrivener is an awesome software and I know bugs happen. I think what we all need to know is- perhaps through their newsletter- the updates and progress of the fixes and if our projects are “safe”. Just in case, aside from the back-ups, I compile my manuscript in word at the end of the day if I’ve made changes to my manuscript.
Just a follow-up on my previous post. I realize this is a Windows forum, but the process of activating Scrivener is essentially the same between Windows and Linux.
The good news: I was able to uninstall/reinstall Scrivener, and activate it by manually starting paddle.exe before starting Scrivener. (Looking back, I probably wouldn’t have had to uninstall/reinstall.)
The bad news: This may or may not be possible in Windows; Linux tends to be more flexible. Also, I’m still getting an error message from Paddle when I start Scrivener but the program remains fully functional after I close the error message window.
If Paddle doesn’t get it’s sh**t together, I may be doing it all over again in 3-4 months.
Hi, I use Scrivener daily and today (9 am CET September 02 2019) I had me too the License Engine broken connection error shown in the second post of this thread.
I immediately closed Scrivener and restarted again and it stuck on loading my project forcing me to quit via task manager (this happened even few days ago for the first time but no error pop-up like this time). I restarted again the program as administrator (as suggested in this thread) and now it seems ok, no errors (even restarting more times without admin privileges).
A thing I noticed, but I don’t know how much it was related, is that since the last update (from 1.9.12 to 1.9.13) the loading time (despite my project was pure text and so very small, matters of few megabytes, not gigabytes) is now noticeable (15-20 seconds) when before was almost instant (or less than 5 seconds).
About my configuration: Scrivener 1.9.13 - Windows 10 Pro version 1903 - NET version 4.8
p.s.: english is not my native language, so sorry for mistakes.
) I’ve added Scrivener in the whitelist of the program, but I think , the connection to Paddle causes the error.
