Scrivener 2.7.1 (MAS) locking up in El Capitan

ndrwmngn · October 1, 2015, 5:10pm

Since downloading the 2.7.1 update of Scrivener from the Mac App Store, I’ve had problems with the app locking up. It doesn’t crash, per se, but instead goes inert and I get the pinwheel for 5-10 seconds, then things seem fine… until it happens again. This problem consistently occurs when I switch between documents in the Binder, and particularly when I do this in quicker succession (which was never a problem for me prior). Furthermore, the app seems generally sluggish—not the same snappy app I’m used to. (Systems specs aren’t to blame here, since I’m on a new-ish MacBook Pro with 16 GB RAM.)

I experienced this same problem with 2.7.1 when I was running Yosemite—i.e., this morning—and so I upgraded to El Capitan, believing there might have been a small compatibility glitch. Alas, no dice. I have the exact same problem with 2.7.1 on El Capitan as I did on Yosemite.

I can post the error codes from Console if this will help.

KB · October 1, 2015, 5:49pm

Hi,

Yes, please post any error codes. We’ve had two or three users report similar issues, but we’re a bit baffled by it. The code changes between Scrivener 2.6 and 2.7 are fairly minimal, with only a number of bug fixes and the revised UI (the latter of which cannot affect performance). The file format is the only bigger change, in preparation for the iOS version, but I went through all of the changes this morning when another user complained of similar issues, and I can see nothing in the changes that would cause this issue.

Because it’s only affecting a handful of users, my feeling is that it must be something on the user account that is causing a conflict, although why this would affect 2.7 and not 2.6 I don’t yet understand. Could you please try running Scrivener on a secondary user account to see if it runs slow and hangs up there, too? If it does, the problem must be more global; if not, then we know it’s something on your user account.

One thing to check is custom contextual menu items, and also look at any services and startup items you have installed.

Thanks and all the best,
Keith

ndrwmngn · October 1, 2015, 6:37pm

As per your suggestion, I created a new user account on my Mac, and Scrivener ran smooth as ever on it. So… seems like it’s something to do with my user account. How would you recommend trying to remedy this?

Also, as requested, I’ve pasted below one of the (insanely long) error code strings; I have four but all seem relatively the same (though I can post all if you wish). Anyway:

Error Code:

Date/Time: 2015-10-01 10:50:42 -0600
OS Version: Mac OS X 10.11 (Build 15A284)
Architecture: x86_64h
Report Version: 22

Command: Scrivener
Path: /Applications/Scrivener.app/Contents/MacOS/Scrivener
Version: 2.7.1 (2.71)

Event: timeout-lite
Duration: 10.10s (process was unresponsive for 2 seconds before sampling)
Steps: 101 (100ms sampling interval)

Hardware model: MacBookPro11,3
Active cpus: 8

Fan speed: 2158 rpm

Heaviest stack for the main thread of the target process:
100 ??? (Scrivener + 7029) [0x2b75]
100 ??? (Scrivener + 218087) [0x363e7]
100 NSApplicationMain + 1630 (AppKit + 30916) [0x97ab48c4]
100 -[NSApplication run] + 1063 (AppKit + 266811) [0x97aee23b]
100 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 121 (AppKit + 318151) [0x97afaac7]
100 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1057 (AppKit + 319216) [0x97afaef0]
100 _DPSNextEvent + 1053 (AppKit + 321910) [0x97afb976]
100 _BlockUntilNextEventMatchingListInModeWithFilter + 99 (HIToolbox + 181012) [0x99e03314]
100 ReceiveNextEventCommon + 503 (HIToolbox + 181531) [0x99e0351b]
100 RunCurrentEventLoopInMode + 267 (HIToolbox + 182041) [0x99e03719]
100 CFRunLoopRunInMode + 123 (CoreFoundation + 588459) [0x9dcefaab]
100 CFRunLoopRunSpecific + 390 (CoreFoundation + 588870) [0x9dcefc46]
100 __CFRunLoopRun + 2113 (CoreFoundation + 591601) [0x9dcf06f1]
100 __CFRunLoopDoTimers + 349 (CoreFoundation + 628733) [0x9dcf97fd]
100 __CFRunLoopDoTimer + 1250 (CoreFoundation + 630130) [0x9dcf9d72]
100 CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION + 22 (CoreFoundation + 631494) [0x9dcfa2c6]
100 __NSFireDelayedPerform + 489 (Foundation + 633505) [0x90d72aa1]
100 ??? (Scrivener + 644703) [0x9e65f]
100 ??? (Scrivener + 837964) [0xcd94c]
100 ??? (Scrivener + 118581) [0x1df35]
100 ??? (Scrivener + 2476235) [0x25d8cb]
99 ??? (Scrivener + 2477850) [0x25df1a]
97 -[NSTextStorage(CommentedTextStorageAdditions) commentsInfoFromXMLRepresentation:] + 224 (ScrAppKit + 292451) [0x405663]
96 -[KBComment init] + 123 (ScrAppKit + 895594) [0x498a6a]
94 +[KBComment defaultCommentString] + 57 (ScrAppKit + 896889) [0x498f79]
93 -[SCRUserInformation fullName] + 63 (ScrAppKit + 236886) [0x3f7d56]
58 -[SCRUserInformation personForCurrentProcess] + 140 (ScrAppKit + 236488) [0x3f7bc8]
58 -[ABAddressBook people] + 41 (AddressBook + 258156) [0x5da06c]
58 -[ABAddressBook peopleForAccount:] + 48 (AddressBook + 258209) [0x5da0a1]
29 -[ABAddressBook peopleForAccount:prefetchingKeyPaths:] + 208 (AddressBook + 187375) [0x5c8bef]
29 -[ABAddressBook(ABAddressBook_CoreData_Private) abRunWithGlobalAPILockInFile:line:block:] + 102 (AddressBook + 147079) [0x5bee87]
29 __54-[ABAddressBook peopleForAccount:prefetchingKeyPaths:]_block_invoke + 123 (AddressBook + 187584) [0x5c8cc0]
29 -[ABAddressBook nts_AllRecordsForClass:forAccounts:prefetchingKeyPaths:] + 123 (AddressBook + 164709) [0x5c3365]
29 +[ABRecordCoreDataFactoryImpl fetchPublicRecordsForClass:withPredicate:sortDescriptors:prefetchingKeyPaths:addressBook:persistentStoreUrls:] + 167 (AddressBook + 996948) [0x68e654]
29 +[ABRecordCoreDataFactoryImpl fetchObjectsForClass:withPredicate:sortDescriptors:prefetchingKeyPaths:managedObjectContext:affectedStores:] + 792 (AddressBook + 998054) [0x68eaa6]
29 ABRunWithLock + 263 (AddressBook + 84847) [0x5afb6f]
29 __138+[ABRecordCoreDataFactoryImpl fetchObjectsForClass:withPredicate:sortDescriptors:prefetchingKeyPaths:managedObjectContext:affectedStores:]_block_invoke + 140 (AddressBook + 998528) [0x68ec80]
29 -[NSManagedObjectContext executeFetchRequest:error:] + 890 (CoreData + 120618) [0x96cf672a]
29 -[NSPersistentStoreCoordinator executeRequest:withContext:error:] + 494 (CoreData + 127182) [0x96cf80ce]
29 _perform + 167 (CoreData + 950791) [0x96dc1207]
29 dispatch_barrier_sync_f + 98 (libdispatch.dylib + 12568) [0x93e0b118]
29 _dispatch_barrier_sync_f_invoke + 61 (libdispatch.dylib + 12636) [0x93e0b15c]
29 _dispatch_client_callout + 50 (libdispatch.dylib + 6283) [0x93e0988b]
29 gutsOfBlockToNSPersistentStoreCoordinatorPerform + 281 (CoreData + 1031225) [0x96dd4c39]
29 __65-[NSPersistentStoreCoordinator executeRequest:withContext:error:]_block_invoke + 4642 (CoreData + 983106) [0x96dc9042]
29 -[NSSQLCore executeRequest:withContext:error:] + 886 (CoreData + 128582) [0x96cf8646]
29 -[NSSQLCore objectsForFetchRequest:inContext:] + 689 (CoreData + 129969) [0x96cf8bb1]
25 -[NSSQLCore newRowsForFetchPlan:] + 495 (CoreData + 132319) [0x96cf94df]
15 -[NSSQLCore _newRowsForFetchPlan:selectedBy:withArgument:] + 1776 (CoreData + 174176) [0x96d03860]
7 -[NSSQLCore _prepareResultsFromResultSet:usingFetchPlan:withMatchingRows:] + 2717 (CoreData + 186237) [0x96d0677d]
7 CFStringCreateWithCString + 102 (CoreFoundation + 23014) [0x9dc659e6]
3 __CFStringCreateImmutableFunnel3 + 2258 (CoreFoundation + 25282) [0x9dc662c2]
2 __CFSearchStringROM + 96 (CoreFoundation + 26624) [0x9dc66800] (running)

Binary Images:
0x1000 - 0x358fff com.literatureandlatte.scrivener2 2.7.1 (2.71) <052AB4CB-4DB5-3926-9B52-A2DF3DA287F9> /Applications/Scrivener.app/Contents/MacOS/Scrivener
0x3be000 - 0x51efff com.literatureandlatte.ScrAppKit (1.0) <037228D6-E14F-3CBC-A9C0-84AD15F6A375> /Applications/Scrivener.app/Contents/Frameworks/ScrAppKit.framework/Versions/A/ScrAppKit
0x59b000 - 0x80afff com.apple.AddressBook.framework 9.0 (1679) <493D4865-33E1-3CDA-AC8F-157C38567005> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x90cd8000 - 0x9105bfff com.apple.Foundation 6.9 (1252) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x93e08000 - 0x93e32fff libdispatch.dylib (500.1.5) /usr/lib/system/libdispatch.dylib
0x96cd9000 - 0x96f94fff com.apple.CoreData 120 (640) <647744F2-D1A8-36BF-A4D9-CA0F0F917D58> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x97aad000 - 0x98786fff com.apple.AppKit 6.9 (1404.11) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x99dd7000 - 0x9a19efff com.apple.HIToolbox 2.1.1 (806) <23EBD14A-1C31-3FCA-8265-59E29A89ED07> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x9dc60000 - 0x9e0f2fff com.apple.CoreFoundation 6.9 (1253) <2CD766DE-FF4A-3F76-B7B3-A11EA33DFF82> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

KB · October 1, 2015, 6:43pm

Okay, here’s something to try based on that sample: in System Preferences, in the “Security & Privacy” pane, disallow Scrivener’s access to Contacts, and then restart Scrivener. There’s a lot of stuff in that sample about accessing the AddressBook framework, which is used to access Contacts (Scrivener does this to put your name in the new comment by default, for instance).

I have no idea if that will work, but as Contacts are account-specific and they are cropping up in the sample, it’s worth a try.

Thanks and all the best,
Keith

ndrwmngn · October 1, 2015, 6:50pm

Disallowing access to Contacts actually helped quite a bit. I’ve been clicking through the Binder and have yet to receive the pinwheel. There’s still a mild sluggishness to Scrivener that was not present before—it will “pause” for a second or two, then complete the actions I requested—but yeah, no pinwheels. Progress!

KB · October 1, 2015, 8:43pm

It’s still strange that there’s any sluggishness. Maybe try a reboot with Contacts access still off. Do you have lots of contacts in your Address Book? I’m wondering why Contacts access would cause any problems - it must be something going on in Contacts or the AddressBook framework, seeing as all Scrivener does is use standard methods to ask for the user name.

All the best,
Keith

ndrwmngn · October 1, 2015, 11:05pm

Rebooted and still sluggish, sadly.

Re: contacts, I have 256 “cards” in Contacts.

ChiaLynn · October 2, 2015, 4:36pm

I was having similar issues, and disabling access to Contacts seem to have fixed them for now. I have 231 cards in Contacts.

I am seeing a lot of notifications in Console that “The ShareKit framework’s library couldn’t be loaded…” Is that anything to be concerned about?

paulrthomasrdn · October 2, 2015, 6:56pm

I, too, cannot open Scrivener 2.7.1 on El Capitan. I updated it today from the App store. It crashes on launch, even after disallowing Scrivener’s access to Contacts in the “Security & Privacy” pane and rebooting. The previous version I had using Yosemite worked fine. Here’s an error report:
Process: Scrivener [2907]
Path: /Applications/Scrivener.app/Contents/MacOS/Scrivener
Identifier: com.literatureandlatte.scrivener2
Version: 2.7.1 (2.71)
App Item ID: 418889511
App External ID: 813591466
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: Scrivener [2907]
User ID: 503

Date/Time: 2015-10-02 14:54:05.419 -0400
OS Version: Mac OS X 10.11 (15A284)
Report Version: 11
Anonymous UUID: AFE57034-1097-31BB-A7C0-680F2E655F3E

Sleep/Wake UUID: 6FE369B9-C482-492F-8CE1-49F49116CC51

Time Awake Since Boot: 38000 seconds
Time Since Wake: 28000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000002b2308e8
Exception Note: EXC_CORPSE_NOTIFY

VM Regions Near 0x2b2308e8:
Process Corpse Info 000000000f4ff000-000000000f6ff000 [ 2048K] rw-/rwx SM=COW
–>
__TEXT 000000008febb000-000000008fef0000 [ 212K] r-x/rwx SM=COW /usr/lib/dyld

Application Specific Information:
objc_msgSend() selector name: hash

Thread 0 Crashed:: 0 libobjc.A.dylib 1 com.apple.Foundation 2 com.apple.Foundation 3 com.apple.UIFoundation 4 com.apple.UIFoundation 5 com.literaturean 6 com.literaturean 7 com.apple.AppKit 8 com.apple.AppKit 9 com.apple.AppKit 10 com.apple.AppKit 11 com.apple.AppKit 12 com.apple.AppKit 13 com.literaturean 14 com.literaturean 15 com.literaturean 16 com.apple.AppKit 17 com.apple.AppKit 18 com.literaturean 19 com.literaturean 20 com.apple.AppKit 21 com.apple.AppKit 22 com.apple.CoreFoundation 23 com.apple.CoreFoundation 24 com.apple.CoreFoundation 25 com.apple.CoreFoundation 26 com.apple.CoreFoundation 27 com.apple.HIToolbox 28 com.apple.HIToolbox 29 com.apple.HIToolbox 30 com.apple.AppKit 31 com.apple.AppKit 32 com.apple.AppKit 33 com.apple.AppKit 34 com.apple.AppKit 35 com.literaturean 36 com.literaturean Dispatch queue: com.apple.main-thread
0x9579d6ac objc_msgSend + 44
0x94eff2ce probeGC + 68
0x94eff264 -[NSConcreteMapTable objectForKey:] + 45
0x96c73695 +[__NSFontTypefaceInfo typefaceInfoForPostscriptName:options:] + 128
0x96c7a7c1 __NSGetMetaFontInstance + 1135
dlatte.ScrAppKit 0x0042673e -[KBCorkboardView setUpCorkboardView] + 1324
dlatte.ScrAppKit 0x00426915 -[KBCorkboardView initWithFrame:] + 96
0x993cf43f -[NSCustomView nibInstantiateWithObjectInstantiator:] + 635
0x99301e4d -[NSIBObjectData instantiateObject:] + 260
0x993013a2 -[NSIBObjectData nibInstantiateWithOwner:options:topLevelObjects:] + 349
0x9930123f -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 56
0x9942103c -[NSNib _instantiateNibWithExternalNameTable:options:] + 736
0x99706622 -[NSNib instantiateNibWithOwner:topLevelObjects:] + 277
dlatte.ScrAppKit 0x003fd5b9 -[KBViewController initWithViewNibName:] + 223
dlatte.scrivener2 0x00076b39 0x1000 + 482105
dlatte.scrivener2 0x00037141 0x1000 + 221505
0x993b3250 -[NSWindowController _windowDidLoad] + 621
0x99349629 -[NSWindowController window] + 121
dlatte.scrivener2 0x00004c8b 0x1000 + 15499
dlatte.scrivener2 0x000045b8 0x1000 + 13752
0x998e98d0 __80-[NSDocumentController openDocumentWithContentsOfURL:display:completionHandler:]_block_invoke1055 + 230
0x998e9dcf __97-[NSDocumentController makeDocumentWithContentsOfURL:alternateContents:ofType:completionHandler:]_block_invoke_2 + 32
0x94af4f90 CFRUNLOOP_IS_CALLING_OUT_TO_A_BLOCK + 16
0x94ad2b43 __CFRunLoopDoBlocks + 195
0x94ad2282 __CFRunLoopRun + 978
0x94ad1c46 CFRunLoopRunSpecific + 390
0x94ad1aab CFRunLoopRunInMode + 123
0x90bfa719 RunCurrentEventLoopInMode + 267
0x90bfa51b ReceiveNextEventCommon + 503
0x90bfa314 _BlockUntilNextEventMatchingListInModeWithFilter + 99
0x99338976 _DPSNextEvent + 1053
0x99337ef0 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1057
0x99337ac7 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 121
0x9932b23b -[NSApplication run] + 1063
0x992f18c4 NSApplicationMain + 1630
dlatte.scrivener2 0x000363e7 0x1000 + 218087
dlatte.scrivener2 0x00002b75 0x1000 + 7029

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x989e18b2 kevent_qos + 10
1 libdispatch.dylib 0x93dc1836 _dispatch_mgr_invoke + 234
2 libdispatch.dylib 0x93dc140a _dispatch_mgr_thread + 52

Thread 2:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x989da07a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x989d9464 mach_msg + 68
2 com.apple.CoreFoundation 0x94ad3096 __CFRunLoopServiceMachPort + 214
3 com.apple.CoreFoundation 0x94ad24a1 __CFRunLoopRun + 1521
4 com.apple.CoreFoundation 0x94ad1c46 CFRunLoopRunSpecific + 390
5 com.apple.CoreFoundation 0x94ad1aab CFRunLoopRunInMode + 123
6 com.apple.AppKit 0x994a01c2 _NSEventThread + 291
7 libsystem_pthread.dylib 0x9058c794 _pthread_body + 138
8 libsystem_pthread.dylib 0x9058c70a _pthread_start + 155
9 libsystem_pthread.dylib 0x90589fa6 thread_start + 34

Thread 3:
0 libsystem_kernel.dylib 0x989e0e16 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9058c35f _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x90589f82 start_wqthread + 34

Thread 4:
0 libsystem_kernel.dylib 0x989e0e16 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9058c35f _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x90589f82 start_wqthread + 34

Thread 5:
0 libsystem_kernel.dylib 0x989e0e16 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9058c35f _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x90589f82 start_wqthread + 34

Thread 6:
0 libsystem_kernel.dylib 0x989e0e16 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9058c35f _pthread_wqthread + 1289
2 libsystem_pthread.dylib 0x90589f82 start_wqthread + 34

Thread 7:
0 libsystem_kernel.dylib 0x989e0886 __semwait_signal + 10
1 libsystem_c.dylib 0x94a2a632 nanosleep$UNIX2003 + 218
2 libc++.1.dylib 0x9ccf632c std::__1::this_thread::sleep_for(std::__1::chrono::duration<long long, std::__1::ratio<1ll, 1000000000ll> > const&) + 133
3 com.apple.JavaScriptCore 0x925b13c4 bmalloc::Heap::scavenge(std::__1::unique_lockbmalloc::StaticMutex&, std::__1::chrono::duration<long long, std::__1::ratio<1ll, 1000ll> >) + 276
4 com.apple.JavaScriptCore 0x925b10f0 bmalloc::Heap::concurrentScavenge() + 80
5 com.apple.JavaScriptCore 0x925b38e9 bmalloc::AsyncTask<bmalloc::Heap, void (bmalloc::Heap::)()>::entryPoint() + 73
6 com.apple.JavaScriptCore 0x925b3891 bmalloc::AsyncTask<bmalloc::Heap, void (bmalloc::Heap::)()>::pthreadEntryPoint(void*) + 17
7 libsystem_pthread.dylib 0x9058c794 _pthread_body + 138
8 libsystem_pthread.dylib 0x9058c70a _pthread_start + 155
9 libsystem_pthread.dylib 0x90589fa6 thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00f197a0 ebx: 0x96c73623 ecx: 0x99e2e65e edx: 0x22200994
edi: 0xa2a2e290 esi: 0xa2a30bbc ebp: 0xbfffdba8 esp: 0xbfffdb94
ss: 0x00000023 efl: 0x00010202 eip: 0x9579d6ac cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x2b2308e8

Logical CPU: 2
Error Code: 0x00000004
Trap Number: 14

Binary Images:
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0x3be000 - 0x51effb +com.literatureandlatte.ScrAppKit (1.0) <037228D6-E14F-3CBC-A9C0-84AD15F6A375> /Applications/Scrivener.app/Contents/Frameworks/ScrAppKit.framework/Versions/A/ScrAppKit
0x59b000 - 0x80affb com.apple.AddressBook.framework (9.0 - 1679) <493D4865-33E1-3CDA-AC8F-157C38567005> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x9d1000 - 0x9e5fff com.apple.contacts.ContactsPersistence (1.0 - 2137) /System/Library/PrivateFrameworks/ContactsPersistence.framework/Versions/A/ContactsPersistence
0x9f9000 - 0xa25fff com.apple.AddressBook.ContactsFoundation (8.0 - 2137) /System/Library/PrivateFrameworks/ContactsFoundation.framework/Versions/A/ContactsFoundation
0xa53000 - 0xa74ffb com.apple.contacts.vCard (1.0 - 2137) <5D3887E9-57ED-37C5-BD4B-790A097026DB> /System/Library/PrivateFrameworks/vCard.framework/Versions/A/vCard
0xa94000 - 0xaa3fff com.apple.IntlPreferences (2.0 - 192) <5B1B2F13-9D16-363D-AACD-45011CF8BB09> /System/Library/PrivateFrameworks/IntlPreferences.framework/Versions/A/IntlPreferences
0xab2000 - 0xabcfff com.apple.DirectoryService.Framework (10.11 - 194) <2D3C1EB0-5A8D-3BF8-9971-BCAAE217CCB6> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryService
0xac5000 - 0xaf7fff com.apple.securityinterface (10.0 - 55065) <5C279337-773D-3AE3-B433-D221E0F0D9BE> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInterface
0xb17000 - 0xb1eff3 com.apple.phonenumbers (1.1.1 - 105) <33851E6E-AF2A-33DE-A10E-B20201FB9317> /System/Library/PrivateFrameworks/PhoneNumbers.framework/Versions/A/PhoneNumbers
0x330a000 - 0x3316ffb com.apple.CommerceCore (1.0 - 453) <84F9F509-D5B0-32A0-A004-8BDBBE54E2CD> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCore.framework/Versions/A/CommerceCore
0x5043000 - 0x5043ffd +cl_kernels (???) cl_kernels
0x687e000 - 0x68d3fff com.apple.CloudDocs (1.0 - 382) <4078B20C-9B26-3844-AF23-1B791ADC67BA> /System/Library/PrivateFrameworks/CloudDocs.framework/CloudDocs
0x6c11000 - 0x6c15fff libFontRegistryUI.dylib (155) <8CE6698D-BE8E-3029-86EB-4825A203E7E4> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framework/Resources/libFontRegistryUI.dylib
0xa2ec000 - 0xa2f0ffb com.apple.LoginUICore (3.1 - 3.1) /System/Library/PrivateFrameworks/LoginUIKit.framework/Versions/A/Frameworks/LoginUICore.framework/Versions/A/LoginUICore
0xa346000 - 0xa35affb com.apple.webcontentfilter.framework (5.1 - 5.1) <29B979CF-3481-31EF-8348-2D74D732910D> /System/Library/PrivateFrameworks/WebContentAnalysis.framework/WebContentAnalysis
0xa36b000 - 0xa38ffff com.apple.speech.LatentSemanticMappingFramework (2.12.1 - 2.12.1) <1ED2B8DE-4159-31CF-B137-FEBE213C97CB> /System/Library/Frameworks/LatentSemanticMapping.framework/Versions/A/LatentSemanticMapping
0xa3a2000 - 0xa3d2ff7 com.apple.framework.SystemAdministration (1.0 - 1.0) <91D03EB5-544F-3EC1-BFBD-683E9420E5F2> /System/Library/PrivateFrameworks/SystemAdministration.framework/Versions/A/SystemAdministration
0xa3f3000 - 0xa3f3fff libodfde.dylib (23) <3910FCEB-A472-3EEC-BC2A-AAAF879FA48A> /usr/lib/libodfde.dylib
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0x9cdf9000 - 0x9ce2cff7 com.apple.CoreAVCHD (5.8.0 - 5800.4.2) <985DCDD8-ECFF-3FA7-8BE7-2B5275F5D00A> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
0x9ce2d000 - 0x9d000ff7 com.apple.ImageIO.framework (3.3.0 - 1432) <72916854-050E-3146-875D-86885DD581F7> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x9d001000 - 0x9d04aff7 com.apple.coreservices.SharedFileList (24.2 - 24.2) <20063969-E95E-383C-83F2-5730B9120FAB> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SharedFileList.framework/Versions/A/SharedFileList
0x9d04b000 - 0x9d0f2fff com.apple.Metadata (10.7.0 - 972.9) <6CA9963B-3D7B-3D23-83B1-1A08B88D8C63> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
0x9d0f3000 - 0x9d159ff3 libsystem_network.dylib (582.1.4) <460E287E-BE20-3000-ADCB-46C2EADD3198> /usr/lib/system/libsystem_network.dylib
0x9d15a000 - 0x9d182ffb libxpc.dylib (755.1.19) /usr/lib/system/libxpc.dylib
0x9d183000 - 0x9d183fff libsystem_blocks.dylib (65) <044CF869-766A-3B8C-853B-D840F7E768D1> /usr/lib/system/libsystem_blocks.dylib
0x9d184000 - 0x9d1c0fff com.apple.RemoteViewServices (2.0 - 99) <44A0D46C-2987-3316-A97C-B3B17244D577> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServices
0x9d1c1000 - 0x9e265fff com.apple.WebCore (11601 - 11601.1.55) /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versions/A/WebCore
0x9e266000 - 0x9e288fff com.apple.ProtectedCloudStorage (1.0 - 1) <95CACD33-E314-368A-84C9-7FF883EA1CD5> /System/Library/PrivateFrameworks/ProtectedCloudStorage.framework/Versions/A/ProtectedCloudStorage
0x9e289000 - 0x9e38dfff libJP2.dylib (1432) <197B7BED-8FF9-337D-9A2A-278844315436> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x9e38e000 - 0x9e3a2ff7 com.apple.CoreBluetooth (1.0 - 1) <303DDADD-C5CE-3AD7-BFEF-9FBD21544046> /System/Library/Frameworks/CoreBluetooth.framework/Versions/A/CoreBluetooth
0x9e3a3000 - 0x9e3aefff com.apple.NetAuth (6.0 - 6.0) /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x9e3af000 - 0x9e3c8fff libsystem_malloc.dylib (67) <01C0F706-2B84-3F46-935D-7C4A6FC557E3> /usr/lib/system/libsystem_malloc.dylib
0x9e3c9000 - 0x9e3d6ff7 libbz2.1.0.dylib (38) <336996D6-7CB4-30EF-B481-C803BC81031E> /usr/lib/libbz2.1.0.dylib
0x9e3d7000 - 0x9e411fff com.apple.LDAPFramework (2.4.28 - 194.5) <7DA52065-1EBB-3226-964B-708CB9625B8A> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x9e412000 - 0x9e455ff7 com.apple.Metal (54.26.3 - 54.26.3) <2E694D8B-B9B6-3EB1-A5F3-2403F286F68C> /System/Library/Frameworks/Metal.framework/Versions/A/Metal
0x9e458000 - 0x9e462fff libsystem_notify.dylib (149) <26CF3479-D54B-319E-BDB5-74C6669C666C> /usr/lib/system/libsystem_notify.dylib
0xc0000000 - 0xc000aff7 +com.growl.growlframework (1.2.1 - 1.2.1) <6DDF5398-7B11-2132-4818-5F96B6E061D5> /Applications/Scrivener.app/Contents/Frameworks/Growl.framework/Versions/A/Growl

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 18740
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=251.2M resident=0K(0%) swapped_out_or_unallocated=251.2M(100%)
Writable regions: Total=107.2M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=107.2M(100%)
(THE REST DELETED BECAUSE EXCEEDS CHARACTER LIMIT FOR POST)

KB · October 2, 2015, 8:59pm

paulrthomasrdn - your crash is a known bug in El Capitan. Please see this page for a solution:

scrivener.tenderapp.com/help/kb … -os-x-1011

All the best,
Keith

Gareth · October 3, 2015, 9:51pm

Keith - thanks for that link, and fix. It not only solved Scriv crashing on launch after El Cap install, but also fixed the same problem with my weather station software - WeatherCat. I believe the dev there owes you a drink…

As indeed do I. Next time you’re in NZ…

Cheers

KB · October 4, 2015, 1:11am

Glad you’re up and running! And yes, this will affect not only Scriv, but any 32-bit app (we have a 64-bit version in the wings, but it’s not ready yet).

All the best,
Keith

JakeNeedham · October 5, 2015, 5:01pm

I posted the same problem on another thread before I found this one, but I followed Keith’s instructions above with respect to using Terminal to enter a command and then logging out and back in. At first glance, Scrivener now appears to be back to normal. I haven’t yet been able to test it thoroughly under El Capitan, but at least now it is opening without crashing and I can open projects without getting an error message that they’re corrupted.

Fingers crossed that’s all there is to it…

DCR · January 12, 2016, 11:22pm

Yeah, this worked for me, as well.

scrivener.tenderapp.com/help/kb … -os-x-1011

I had to go all the way to the alternative “If the Above Steps Don’t Work” step, which is a pain on a slow-loading Macbook Pro, but success was achieved. I’m still mystified as to why my scrv was working, and then started this evidently common crash-on-startup.

In any case, thanks all.

Best/DCR