RC21 "Could not save project document"

jm
jmel
Posts: 3
Joined: Mon Mar 22, 2021 11:23 pm
Platform: Windows

Mon Mar 22, 2021 11:32 pm Post

Hello,

First time poster. Been using the Scrivener 3 version on and off just to see how it is coming along since it was available, never had any major issues before.

I've just installed RC21 and am now unable to save projects due to the error 'Could not save project document' [..] 'Access is denied'
I have space on the drives, and have tried several locations, desktop, documents etc. I even changed the saving format from rtf to plain text to no avail.
I've also run as an admin in case it was a permissions issue but don't get any problems.
This happens on a new 'blank' template or any othe template.

The major thing since my last look is the Windows update - I am now on Win 10 home 20H2 19042.870 - perhaps Scrivener isn't playing nicely with this? I've just tried running in compatibility mode Win 7 as well - still no dice.

User avatar
drmajorbob
Posts: 924
Joined: Sun Jul 01, 2012 1:38 am
Platform: Mac

Mon Mar 22, 2021 11:59 pm Post

jmel wrote:Hello,

First time poster. Been using the Scrivener 3 version on and off just to see how it is coming along since it was available, never had any major issues before.

I've just installed RC21 and am now unable to save projects due to the error 'Could not save project document' [..] 'Access is denied'
I have space on the drives, and have tried several locations, desktop, documents etc. I even changed the saving format from rtf to plain text to no avail.
I've also run as an admin in case it was a permissions issue but don't get any problems.
This happens on a new 'blank' template or any othe template.

The major thing since my last look is the Windows update - I am now on Win 10 home 20H2 19042.870 - perhaps Scrivener isn't playing nicely with this? I've just tried running in compatibility mode Win 7 as well - still no dice.

We probably need the full error message as a screenshot, and tell us where you're trying to save.
Teeth, without gums, fall loosely in the mouth.

(I'm not a Literature & Latte employee. Just another user.)

User avatar
tiho_d
Posts: 1548
Joined: Tue Sep 13, 2011 1:14 pm
Platform: Linux + Windows

Tue Mar 23, 2021 12:25 am Post

Your antivirus application (most likely McAfee) is blocking Scrivener from modifying its project documents. Whitelist Scrivener and your project folder. Also check the forum, there are several threads with reports and fixes of this error.

jm
jmel
Posts: 3
Joined: Mon Mar 22, 2021 11:23 pm
Platform: Windows

Tue Mar 23, 2021 3:40 pm Post

Ah - I will try this thank you, Tiho, I've never had problems with AVG blocking program accesses before so I wasn't expecting it.

I did search the forums first but I admit I didn't go past the first page as I assumed that the search results would be sorted by best query match not by date, so that's on me.

jm
jmel
Posts: 3
Joined: Mon Mar 22, 2021 11:23 pm
Platform: Windows

Tue Mar 23, 2021 10:54 pm Post

This did fix the issue. Many thanks!