RC 16: Crashed on 1st run

rw
rwfranz
Posts: 1026
Joined: Thu May 28, 2015 9:41 pm
Platform: Windows

Fri Feb 05, 2021 2:35 am Post

Crashed on 1st run.
Here's the onscreen "Details." There were no dump files.

This is the 32-bit version, running in a Win 7 guest Virtual Box (x86) on a Linux host.

Code: Select all

{\rtf1\ansi\ansicpg1252\deff0\deflang1033{\fonttbl{\f0\fnil\fcharset0 Segoe UI;}{\f1\fnil\fcharset0 Calibri;}}
{\colortbl ;\red0\green0\blue0;\red0\green102\blue204;\red0\green0\blue255;}
{\*\generator Msftedit 5.41.21.2510;}\viewkind4\uc1\pard\tx90\tx2880\cf1\f0\fs18  Problem Event Name:\tab APPCRASH\par
  Application Name:\tab Scrivener.exe\par
  Application Version:\tab 2.9.9.16\par
  Application Timestamp:\tab 6011da21\par
  Fault Module Name:\tab StackHash_3d8c\par
  Fault Module Version:\tab 6.1.7601.17514\par
  Fault Module Timestamp:\tab 4ce7b96e\par
  Exception Code:\tab c0000374\par
  Exception Offset:\tab 000c37b7\par
  OS Version:\tab 6.1.7601.2.1.0.256.1\par
  Locale ID:\tab 1033\par
  Additional Information 1:\tab 3d8c\par
  Additional Information 2:\tab 3d8cb091d7a2427494c3a00a18c1ba6b\par
  Additional Information 3:\tab 38f3\par
  Additional Information 4:\tab 38f3ea2ebca68c675fc5f36d57a9c5c2\par
\par
\cf2\b Read our privacy statement online:\par
  \ul\b0{\field{\*\fldinst{HYPERLINK "http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409"}}{\fldrslt{\ul\cf3 http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409}}}\ulnone\f0\fs18\par
\par
\cf1 If the online privacy statement is not available, please read our privacy statement offline:\par
  \cf2\ul C:\\Windows\\system32\\en-US\\erofflps.txt\ulnone\par
\pard\sa200\sl276\slmult1\cf0\lang9\f1\fs22\par
}


I installed twice, once without the api-ms-win-crt-runtime.dll and the other time with it (separate directories); this is from the second install.

Hope that helps. Don't see anyone else having this issue, so I'm assuming either they're silent or I'm unique. Suggestions?
Just another user.

rw
rwfranz
Posts: 1026
Joined: Thu May 28, 2015 9:41 pm
Platform: Windows

Fri Feb 05, 2021 5:07 am Post

Note: I've made sure that dot net is up to date (4.8). Still fails on running.
Just another user.

rw
rwfranz
Posts: 1026
Joined: Thu May 28, 2015 9:41 pm
Platform: Windows

Fri Feb 05, 2021 7:25 am Post

And when I run Scrivenerlog.bat, scrivener runs just fine. Very interesting.
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User avatar
tiho_d
Posts: 1548
Joined: Tue Sep 13, 2011 1:14 pm
Platform: Linux + Windows

Fri Feb 05, 2021 7:39 am Post

Check disabling the Auto Update(which is a known issue). If this does not work we cannot help much as the crash happens in a module version 6.1.7601.17514 and Scrivener does not use directly a module with that version. Sorry about that.

JJ
JJSlote
Posts: 670
Joined: Tue Oct 26, 2010 5:44 pm
Platform: Windows
Location: NY, USA

Fri Feb 05, 2021 12:02 pm Post

tiho_d wrote:Check disabling the Auto Update(which is a known issue). If this does not work we cannot help much as the crash happens in a module version 6.1.7601.17514 and Scrivener does not use directly a module with that version. Sorry about that.

But a search on that module version turns up an audio driver circa 2012. Just the sort of subsystem that would trip up a few users among many, let alone under emulation.

https://answers.microsoft.com/en-us/win ... cc85ed2d87

Rgds - Jerome

rw
rwfranz
Posts: 1026
Joined: Thu May 28, 2015 9:41 pm
Platform: Windows

Wed Feb 10, 2021 3:03 am Post

If anyone else has this issue, turning off "nested paging" in the Virtual Machine appears to stop it.
Just another user.