Closes after 17 seconds

Du
Dustin_00
Posts: 9
Joined: Fri Nov 24, 2017 4:23 pm
Platform: Windows

Fri Dec 04, 2020 11:37 pm Post

tiho_d wrote:Sorry, missed to mention, run ScrivenerLog.bat with Admin rights, Shift+Right mouse click > Run as Administrator.


Oops, I fixed it.

To be clear: I was on 64-bit and that was the version that was closing after 17 seconds.

I installed 32-bit, then installed 64-bit and now it's not crashing.

So I don't think logs will help now.

Du
Dustin_00
Posts: 9
Joined: Fri Nov 24, 2017 4:23 pm
Platform: Windows

Sat Dec 05, 2020 6:58 pm Post

tiho_d wrote:Sorry, missed to mention, run ScrivenerLog.bat with Admin rights, Shift+Right mouse click > Run as Administrator.


It's doing it again, so with Admin rights, I get the log file. No errors, just warnings. Here's the end of it:

Code: Select all

Info: No PostScript name for family: "SimSun"
Info: No PostScript name for family: "Modern"
Info: No PostScript name for family: "MingLiU_HKSCS-ExtB"
Debug: Auto-Quit timer started.
Debug: Auto-Quit timer stopped.
Debug: Loading project: "D:/Dropbox/Code/Learning.scriv"
Warning: libpng warning: iCCP: known incorrect sRGB profile
Warning: libpng warning: iCCP: known incorrect sRGB profile
Warning: libpng warning: iCCP: known incorrect sRGB profile
Warning: libpng warning: iCCP: known incorrect sRGB profile
Warning: libpng warning: iCCP: known incorrect sRGB profile
Info: Loading Documents: "6762D961-1212-4C9E-B860-814D7C9492EC" "MySQL / Mongo"
Info: "10:52:17.807:Loading RTF file:D:/Dropbox/Code/Learning.scriv/Files/Data/6762D961-1212-4C9E-B860-814D7C9492EC/content.rtf needed 0.005 sec"
Info: "10:52:17.807:RTF Markup processing: needed 0.001 sec"
Info: "10:52:17.808:Documents Load Time: 'MySQL / Mongo' needed 0.007 sec"
Info: "10:52:17.809:Full Load Time: 'MySQL / Mongo' needed 0.008 sec"
Info: Loading Documents: "5CF5ABA4-5B8C-44D9-8EBD-816DED10FD80" "Unable connect IIS Express"
Info: "10:52:17.922:Loading RTF file:D:/Dropbox/Code/Learning.scriv/Files/Data/5CF5ABA4-5B8C-44D9-8EBD-816DED10FD80/content.rtf needed 0.002 sec"
Info: "10:52:17.922:RTF Markup processing: needed 0.000 sec"
Info: "10:52:17.922:Documents Load Time: 'Unable connect IIS Express' needed 0.002 sec"
Info: "10:52:17.923:Full Load Time: 'Unable connect IIS Express' needed 0.004 sec"
Warning: QObject::connect: No such slot SCRMainWindow::zoomTo(int)

User avatar
wladimir
Posts: 18
Joined: Tue Jun 25, 2019 1:05 pm
Platform: Mac + Windows

Wed Dec 09, 2020 9:12 am Post

minotaur wrote:Yes, 32bit version is working normally. 64bit constantly crashing.


32 bit version seems to be working here, too, on a 64 bit system.

User avatar
tiho_d
Posts: 1542
Joined: Tue Sep 13, 2011 1:14 pm
Platform: Linux + Windows

Wed Dec 09, 2020 11:57 am Post

Thanks for the log file snippet guys. Do you experience the crash after reinstalling the 64bit version of Scrivener, or it happens only after using the automatic update?

Si
SimWriter
Posts: 24
Joined: Tue Nov 28, 2017 12:00 pm
Platform: Windows

Wed Dec 09, 2020 12:43 pm Post

I'll just add my two-pennorth. Non-hidpi works for me but RC 64 bit doesn't. In both cases I follow this procedure:

1. Uninstall existing version.
2. Restart PC to help clean out any rubbish - can't do any harm.
3. Install new version.

I have tried running the 64 bit installer as administrator and without, No difference.

Scrivener.exe has also been whitelisted in F-Secure in case that was an issue.

My post headed "RC13 closes after opening" relates to this issue.

User avatar
tiho_d
Posts: 1542
Joined: Tue Sep 13, 2011 1:14 pm
Platform: Linux + Windows

Wed Dec 09, 2020 12:52 pm Post

Thanks for the feedback, SimWriter. Does the HighDPI 32bit version crash on your system too, on only the 64 bit?

Si
SimWriter
Posts: 24
Joined: Tue Nov 28, 2017 12:00 pm
Platform: Windows

Wed Dec 09, 2020 1:13 pm Post

Sorry,Tiho. Just uninstalled 64 bit and installed 32 bit - same problem I'm afraid.

Best of luck!

User avatar
tiho_d
Posts: 1542
Joined: Tue Sep 13, 2011 1:14 pm
Platform: Linux + Windows

Wed Dec 09, 2020 1:23 pm Post

Thanks, SimWriter!

Gr
Greslin
Posts: 7
Joined: Wed Dec 02, 2020 7:47 pm
Platform: Windows

Wed Dec 09, 2020 6:07 pm Post

tiho_d wrote:Thanks for the log file snippet guys. Do you experience the crash after reinstalling the 64bit version of Scrivener, or it happens only after using the automatic update?

For me it began after an automatic update. But the first thing I tried was an uninstall/reinstall of the 64-bit version, and it made no difference. Still a consistent crash.

Ri
Rithe
Posts: 147
Joined: Fri Dec 10, 2010 2:32 am
Platform: Linux + Windows

Sun Dec 13, 2020 9:56 pm Post

I'm having this issue as well. I had to do a download install because I missed the window to do the auto update. I'm using the 64-bit version. I haven't been uninstalling any of them as I go along, so that could be part of it. Non HiDPI version.

mb
mbsamps
Posts: 3
Joined: Fri Dec 11, 2020 2:59 pm
Platform: Windows

Mon Dec 14, 2020 2:33 pm Post

This also happens for me. If, during the short time I've got with 64 version open, I go to "check for update" within the program, it will automatically shut it down. otherwise it closes the program in 15-30 seconds. I've downloaded 32bit and it seems to be working fine. Hasn't shut down yet at least and it's been a good 10mins.

When I first went to download the update I got a new message from Windows Defender that I haven't seen before. It warned me about the install and did not want me to run the program. I had to go through a couple extra clicks to get it to run anyway. My theory is that either Mcafee or Windows Defender don't like this new update for some reason or are reading it as malware or something and closing it out. I poked around both for awhile trying to change some things but nothing helped.

Gr
Greslin
Posts: 7
Joined: Wed Dec 02, 2020 7:47 pm
Platform: Windows

Thu Dec 17, 2020 5:40 pm Post

Aaaaannnndd... now the 32 bit version is crashing for me, exactly the same as the 64. AFAIK, the only change in my system since the last time I booted Scrivener was the Win10 update that got pushed on Tuesday.

I doubt Defender is my issue, as I have most Defender features turned off in favor of using Malwarebytes. Disabling MB altogether does not seem to resolve the problem.

Edit: one thing I have noticed. If I click Help/Check for Updates before the crash happens naturally, the crash happens immediately. So it appears to be something directly related to the update check.

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tiho_d
Posts: 1542
Joined: Tue Sep 13, 2011 1:14 pm
Platform: Linux + Windows

Thu Dec 17, 2020 8:43 pm Post

Crash upon manual update is a promising clue. Could you please disable the automatic check for auto-update in the Options and try again.

Gr
Greslin
Posts: 7
Joined: Wed Dec 02, 2020 7:47 pm
Platform: Windows

Thu Dec 17, 2020 10:20 pm Post

tiho_d wrote:Crash upon manual update is a promising clue. Could you please disable the automatic check for auto-update in the Options and try again.

A little tricky to do in the 15-20 second window, but after a few tries I managed it. That seems to have stopped the crash for me on the 32-bit RC13. Five minutes later and everything is still up and working.

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tiho_d
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Platform: Linux + Windows

Fri Dec 18, 2020 10:30 am Post

You have 20 seconds to change the Option. You could also disconnect from the Network, which will also disable the auto-update and give you more time to change the auto-update interval.