In-app update download is very slow

Br
BrodyHiggerson
Posts: 3
Joined: Sat Jun 13, 2020 9:41 am
Platform: Windows

Sat Jun 13, 2020 10:09 am Post

Hi,

Just got the prompt to download v2.9.9.7 as I am currently on v2.9.9.6. I selected "Download Update".

Task Manager suggests my network adapter is currently being taxed at around 200kb/s max (but this includes all apps on my PC, not just Scrivener), which is insanely slow compared to my connection. I've been waiting to download this update for the last 20 minutes - just hit 30%.

If I try to download via Chrome direct from this forum, I get more like 5MB/s. It was completed in the time it took me to write the second half of the last paragraph and this line right now.

Should I not try to download the updates through Scrivener itself? No idea why it's so slow - might end up taking an hour all-up, at this rate, vs ~30 seconds.

Thanks!

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mattarmon
Posts: 33
Joined: Mon Sep 23, 2019 9:15 am
Platform: Windows
Contact:

Sat Jun 13, 2020 10:28 am Post

Does your Chrome have any specific setting, like a different Gateway, proxy or similar stuff?

To me, took less than 5 seconds to download the update from the app.

As you already pointed out, all your apps run on network "insanely slow".

It may be something related to some odd/junk anti-malware or antivirus app scanning specific traffic and thus reducing your bandwidth?

In any case, I believe this is a PC troubleshooting, not something related to Scrivener.

Ca
CarlM
Posts: 4
Joined: Sun Jun 07, 2020 3:30 pm
Platform: Windows
Location: Exeter

Sat Jun 13, 2020 11:04 am Post

I can confirm the download link is running intermittently slow. I have a 500mb/s fibre connection and at it's slowest the Scrivener update download pulled through at 27.4kb/s. I was able to get a faster response by manually downloading rather than rely on the update option in Scrivener but even so at it's best it only downloaded at 23mb/s

There could be a lot of pressure on the Scrivener server or congestion somewhere along the routing but the problem is intermittent as I said but at best still not exceptionally fast.

Br
BrodyHiggerson
Posts: 3
Joined: Sat Jun 13, 2020 9:41 am
Platform: Windows

Sat Jun 13, 2020 11:35 am Post

mattarmon wrote:Does your Chrome have any specific setting, like a different Gateway, proxy or similar stuff?

To me, took less than 5 seconds to download the update from the app.

As you already pointed out, all your apps run on network "insanely slow".

It may be something related to some odd/junk anti-malware or antivirus app scanning specific traffic and thus reducing your bandwidth?

In any case, I believe this is a PC troubleshooting, not something related to Scrivener.


Nothing changed in Chrome settings, and all other apps as far as I could see have been fine, including Chrome downloads and web browsing. The only thing to run slow was Scrivener's in-app download. As soon as I switched to Chrome, it was very fast.

Maybe it is my PC, but it is awfully coincidental for the change in speed to occur right when I download directly vs the auto-update, and it ran for a good 20 minutes before I cancelled it, so it wasn't a short-lived problem.

Tw
Twolane
Posts: 202
Joined: Sat May 12, 2012 7:39 pm
Platform: Windows

Sat Jun 13, 2020 12:41 pm Post

Two laptops, same network. #1 auto-updated normally. #2 went into a slow download speed for some reason. I cancelled, and went to Help / Check for updates and the speed of the download was comparable to laptop #1. Don't know why it happened. Don't care. Cancel and Help / Check for updates solved the slow download problem on laptop #2.

ph
philjaq
Posts: 59
Joined: Tue Dec 22, 2015 7:07 pm
Platform: Linux + Windows

Sat Jun 13, 2020 1:13 pm Post

The slow download may be a function of the load on scrivener's server since the RC7 was only announced today. I had 4 attermpts at the update and each download was different.

The first time, the download went very quickly but the update failed after a few dialogue boxes- with an error message that "trying to install file $(installdir) resolved to an empty value".

I restarted RC6 and tried again but the second download only reached 1% after 5 minutes so I cancelled. The third download completed in a reasonable time but not as quickly as the first. The second attempt at installation also failed with the same message.

I didn't understand the error at first because RC6 was installed in what was said to the default directory for 64 bit machines. It took some time for me to realise that the failures were probably due to my attempting the update from my non-admin user account on Windows. So I saved my preferences from within RC6, closed my non-admin account and relogged in as admin.

This time all went well but the download took about 10 minutes.

I went back to my non-admin user account and imported my preferences and all is well.

I generally manage to install and update programmes from the non-admin account - usually being asked to provide my admin password. But RC7 install didn't give me that option. However, only having dived into the betas at RC6, I am reasonably impressed with how easily the update went. I had feared that I would need to remove RC6 first.
Last edited by philjaq on Sat Jun 13, 2020 1:15 pm, edited 1 time in total.

Do
Dorothea
Posts: 120
Joined: Mon Jan 29, 2018 4:37 pm
Platform: Windows

Sat Jun 13, 2020 1:15 pm Post

Twolane wrote:Two laptops, same network. #1 auto-updated normally. #2 went into a slow download speed for some reason..


Similar here.
On my PC and my laptop the download went fine as usual.
On my daughter's PC atthe samenetwork, it ook an eternity. Also,she started downloading at the same time as did I.
In the meantime we went for awalk and ate lunch. In fact the download is still going. Very very strange ... And oh, her PC is exactly the same model as mine (we bought both together.)

So it can't be due to our PCs or our network .And it can'tbe due to Scrivener itselt. Is there any explanation?

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xiamenese
Posts: 4370
Joined: Mon Jan 29, 2007 1:32 am
Platform: Mac
Location: London or Exeter, UK.

Sat Jun 13, 2020 8:30 pm Post

I'm also in Exeter and had a very slow download on a 100Mb/sec connection. I just went and did something else leaving it to download.

Installed extremely quickly under Crossover (WINE) running on my Mac.

:)

Mar
The Scrivenato sometimes known as Mr X.
iMac 27" (late 2015) 10.15.4, 24GB RAM, 512GB SSID
MBP17" (late 2011) 10.13.6, 16GB RAM, 2TB SSID
2017 iPad, iPadOS 13.3, 128GB, Apple Pencil
Scrivener, Scapple, Nisus Writer Pro, Bookends …

Kl
Kleanthes
Posts: 1
Joined: Tue May 12, 2020 12:04 pm
Platform: Mac + Windows

Tue Jun 16, 2020 8:37 am Post

Not just the In-App Download. I tried to download the latest version from the link in the beta posting and got 17kb/sec - on a gigabit line (and according to a speed test, I actually get 950Mbps). Will try again later, but might be some network problem.