Beta 34: Compile formatting completely wacky

ms
mshappe
Posts: 3
Joined: Sat Nov 30, 2019 3:28 am
Platform: Windows

Tue Jan 14, 2020 3:29 am Post

This is actually an issue I've had going back several betas. I attempted to report it via normal support channels. They insisted I had to post to the forum. This is the first opportunity I've had to do so.

(Note: requiring people to use a forum to report issues is terrible customer service. I love Scrivener, but this almost sent me away from it permanently, beta or no beta. Not the bug; being forced to come to the forum to report it).

ANYWAY: compiling in any one of several projects I've tried, including one freshly created recently, produces all kinds of odd results: margins that are shoved way over to one side; fonts that change for no obvious good reason mid-document, to name two obvious symptoms.

Eventually, I'm going to want to produce a manuscript. Knowing that I can do so without a lot of manual hand-hackery to make it look good is going to be fairly crucial!

User avatar
jje
Posts: 261
Joined: Sun Jul 06, 2014 5:57 pm
Platform: Windows
Location: Sussex, UK

Tue Jan 14, 2020 8:17 am Post

I’m curious as to why you think an open forum is the wrong way to report bugs in a beta test? Surely, it’s better for all of us who have opted to test the beta to be able to see what others are reporting? That way we can avoid submitting dozens of duplicate bug reports, and can try reproducing other people’s bugs with our computers, which may help pin down the problem.

ms
mshappe
Posts: 3
Joined: Sat Nov 30, 2019 3:28 am
Platform: Windows

Tue Jan 14, 2020 3:55 pm Post

Because I have no spare time nor inclination to otherwise participate in yet another forum right now.

User avatar
AmberV
Posts: 23910
Joined: Sun Jun 18, 2006 4:30 am
Platform: Mac + Linux
Location: Ourense, Galiza
Contact:

Tue Jan 14, 2020 4:16 pm Post

I think the main disconnect here is that you’re participating in a public beta, not using software with dedicated technical support. It is unusual for a public beta to conduct its bug reporting and discussion areas in a way other people cannot review and contribute.

As for the problem itself, a specific example, perhaps provided as a demo project, would be helpful, but I think what you are describing is something we’re already aware of and have on the list to fix. I have a test project filed with them that reproduces a number of font and indent related issues, particularly around the usage of styles and compile settings where styled text may be partially or completely altered.
.:.
Ioa Petra'ka
“Whole sight, or all the rest is desolation.” —John Fowles

User avatar
kewms
Posts: 5629
Joined: Fri Feb 02, 2007 5:22 pm
Platform: Mac

Tue Jan 14, 2020 7:22 pm Post

mshappe wrote:Because I have no spare time nor inclination to otherwise participate in yet another forum right now.


Then you probably should not be using beta software. By definition, it is more likely to require unexpected investments of time.

Katherine
Scrivener Support Team

ms
mshappe
Posts: 3
Joined: Sat Nov 30, 2019 3:28 am
Platform: Windows

Tue Jan 14, 2020 7:30 pm Post

I did not come here to receive advice as to how I should be spending my time. I came here to report a bug in a product I have already paid for in the past and intend to pay for in the future. It was precisely because forums tend to be chock full of irrelevant, unsolicited "advice" that I tend to avoid them.

I should say, to receive such "advice" from someone signing off as a member of the support team is particularly offensive, and so, to return the favour, allow me to recommend to you a different line of work, in which annoying your customers is not a detrimental factor.

bi
biblioman
Posts: 96
Joined: Sat May 26, 2018 11:08 pm
Platform: Windows

Tue Jan 14, 2020 7:57 pm Post

mshappe wrote:I did not come here to receive advice as to how I should be spending my time. I came here to report a bug in a product I have already paid for in the past and intend to pay for in the future.


mshappe, I am definitely not a member of the developers team—just wonder what a product (i.e. name and version) you have paid for and still intend to pay for in the future. So far as I know, licenses for Scrivener for Windows 3 has not been available yet.

Am
Amcmo
Posts: 58
Joined: Sat Jan 11, 2020 8:49 pm
Platform: Mac, Win + iOS

Tue Jan 14, 2020 9:09 pm Post

I should say, to receive such "advice" from someone signing off as a member of the support team is particularly offensive, and so, to return the favour, allow me to recommend to you a different line of work, in which annoying your customers is not a detrimental factor.


I don’t want to turn this into a trolling session, however the expectation on every beta program I’ve been on, and I’ve been on many, including with Apple and Microsoft, is that their normal support team are not trained on and do not handle beta issues. Call/email Applecare with a beta issue for example and they will politely advise you to submit the bug via their beta process.

So, L&L staff have not acted in an offensive manner, merely politely confirmed the process for submitting bug reports. The process is advised on the beta forum, where you were able to download the FREE beta copy.

While L&L staff were very polite and respectful, let me suggest, if you are not prepared to follow the bug submission rules explained, then don’t use the FREE beta and don’t be so precious as to expect them to change the rules just to suit you.
Opinions are the result of many years in IT and discussion with my dog.

User avatar
DavidR
Posts: 729
Joined: Fri Mar 08, 2013 12:21 am
Platform: Windows

Tue Jan 14, 2020 9:30 pm Post

Sigh. Just this, OK, and what needs to be done (and said) is done (and said):
AmberV wrote:As for the problem itself, a specific example, perhaps provided as a demo project, would be helpful, but I think what you are describing is something we’re already aware of and have on the list to fix. I have a test project filed with them that reproduces a number of font and indent related issues, particularly around the usage of styles and compile settings where styled text may be partially or completely altered.
David
Scrivener for Windows Version 1.9.9
Windows 7 Pro 64-bit

What's the difference between a free lance and a loose cannon?

User avatar
kewms
Posts: 5629
Joined: Fri Feb 02, 2007 5:22 pm
Platform: Mac

Tue Jan 14, 2020 10:48 pm Post

For those who may have missed it, general information about the beta program, including instructions for reporting bugs, can be found here:
viewtopic.php?p=255789#p255789

Katherine
Scrivener Support Team