Windows Beta 19-21 Crashing

st
steve94l
Posts: 4
Joined: Wed Aug 21, 2019 12:44 am
Platform: Mac + Windows

Wed Aug 21, 2019 12:50 am Post

Has anyone else noticed their Scrivener 3 beta crashing pretty consistently? I've seen mine freeze and crash semi-predictably. Conditions to cause crashing: leave open and unused for some time (30-120 minutes), attempt to add text - crash.
First noticed in beta 19, still continuing in RC1 which I worry about. Both Windows 7 and Windows 10. All files are left intact and all changes saved.

rw
rwfranz
Posts: 731
Joined: Thu May 28, 2015 9:41 pm
Platform: Windows

Wed Aug 21, 2019 10:12 pm Post

steve94l wrote:Has anyone else noticed their Scrivener 3 beta crashing pretty consistently? I've seen mine freeze and crash semi-predictably. Conditions to cause crashing: leave open and unused for some time (30-120 minutes), attempt to add text - crash.
First noticed in beta 19, still continuing in RC1 which I worry about. Both Windows 7 and Windows 10. All files are left intact and all changes saved.

No, can't say I have. Otoh, I generally don't leave Scrivener open like that.

Just one project, or any project?

User avatar
krastev
Posts: 382
Joined: Fri Feb 05, 2016 5:21 am
Platform: Windows
Contact:

Wed Aug 21, 2019 10:24 pm Post

I don't remember Scrivener ever crashing to me. Nighter the beta nor the old version.
Where do you save your files? On an internal HDD, external, etc.?
Do you run Scrivener as Admin?
What antivirus do you use?
All of the above can be a reason for the crashes.
I'm also using Win 7 & 10 by the way.
Krastev
Windows 10 Home 64-bit
Scrivener for Windows Version 1.9.13.0
Testing Scrivener Beta for Windows

User avatar
tiho_d
Posts: 859
Joined: Tue Sep 13, 2011 1:14 pm
Platform: Linux + Windows

Wed Aug 21, 2019 10:34 pm Post

Check that your HDD which hosts your project is not set to go to sleep after some time.

st
steve94l
Posts: 4
Joined: Wed Aug 21, 2019 12:44 am
Platform: Mac + Windows

Thu Aug 22, 2019 12:50 am Post

rwfranz wrote:Just one project, or any project?

I'm only working on one project. Might test with another for a couple days.

st
steve94l
Posts: 4
Joined: Wed Aug 21, 2019 12:44 am
Platform: Mac + Windows

Thu Aug 22, 2019 12:54 am Post

krastev wrote:Where do you save your files? On an internal HDD, external, etc.?
Do you run Scrivener as Admin?
What antivirus do you use?
All of the above can be a reason for the crashes.
I'm also using Win 7 & 10 by the way.


Saving to cloud storage - could be an issue (will test over the next few days on internal HDD).
Scrivener running as Admin.
Using Sophos Antivirus.
Will continue to test changes to storage (as well as use different, smaller project) and report back soon.

cl
clintmbishop
Posts: 8
Joined: Fri Nov 16, 2012 6:31 pm
Platform: Mac + Windows

Thu Aug 22, 2019 1:37 am Post

Beta 21 - the latest release CRASHES HORRIBLE EVERY TIME for me as well. The instant I pr.ess compile. BOOM, the entire scrivener software just flat out craps out and I have to reload ALL my work.

It's the most horrendous, unstable piece of software I have ver seen. Totally unusable.

I hope you get this fixed soon, as I really like the tool and hate to see other suffering the same way I am with this nonsense.

Thanks. Looking for Beta 22 soon, I can't imagine this version unleashed on the scrivener community.

THanks.

st
steveshank
Posts: 348
Joined: Tue Mar 07, 2017 8:28 pm
Platform: Windows

Thu Aug 22, 2019 1:45 am Post

I've noticed no problems. I work a lot on about 5 scrivener projects. Can't remember having any crash in a year. In out. writing exporting. dragging dropping. Doing lots of stuff. Have maintained latest Betas since about b10

Ji
JimRac
Posts: 1213
Joined: Wed Aug 27, 2014 2:06 pm
Platform: Win + iOS

Thu Aug 22, 2019 3:01 am Post

On Win7. I haven't had any problems either.
I’m just a customer.

User avatar
kalidasa
Posts: 11
Joined: Mon Nov 01, 2010 11:19 pm
Platform: Windows
Location: Wollongong, NSW, Australia
Contact:

Fri Aug 23, 2019 3:41 am Post

Compiled both a chapter and the full manuscript of my longest WIP - no crashes. It froze on the compile of the full manuscript but I suspect that's because it's pretty long. Running RC1 on Windows 10.

rw
rwfranz
Posts: 731
Joined: Thu May 28, 2015 9:41 pm
Platform: Windows

Fri Aug 23, 2019 4:59 am Post

clintmbishop wrote:Beta 21 - the latest release CRASHES HORRIBLE EVERY TIME for me as well. The instant I pr.ess compile. BOOM, the entire scrivener software just flat out craps out and I have to reload ALL my work.


Kind of wondering what kind of project that is, to cause that. I have no issues compiling (although it's slow for a project of millions of words and hundreds of images).

My suggestion is to do a clean install of Scrivener and see if that helps (that is, uninstall the software; remove the directory it was in [completely], download Beta 21 again, and install again from the new download into a brand new directory). Because it sounds like something's corrupt.

If that doesn't work, the problem may be in your project.

I agree with you that a constantly-crashing program is useless. Yet it doesn't do that for me or for many other folks (it has other issues, but crashing isn't one of those).

Mi
MikeA29
Posts: 8
Joined: Fri Mar 01, 2019 7:55 pm
Platform: Mac + Windows

Sat Aug 24, 2019 7:48 am Post

I updated to Scriv Beta 21, RC1, With prior beta I had no crash problems until this morning (Win 7 PC with 16GB memory). From 07:00 - 08:30 it crashed each time about 30 seconds after loading --- without me touching anything. Only other programs open were Firefox (latest) and procexp.exe. I have not installed new software recently. Same version of Scriv working okay on Windows 10 laptop.

This time of day not being the best to tax my two brain cells, I tried to go through basic steps. Restarted the system, loaded Process Explorer to identify any processes with heavy load or unusual behaviour (it's also good at detecting viruses: right-hand column for those that want to know), started Scrivener and --- same thing. I updated Win 7 (which took a while, as usual), and after a system restart fired up Scriv --- same problem (if I'm honest, plus a few swear words).

Next, I looked for what Scriv was doing by first reloading it, then checking with other tools. I could not open or close Scriv projects, or point and click the cursor to do anything in Scriv to invoke a response. This suggests that whatever Scrivener is doing that fails, it's part of loading processes. Restarted my system, loaded Process Explorer, and this time started Wireshark to observe network traffic. 14 seconds into Scriv startup I see a call to 151.101.2.49 (Fastly cloud servers, Kansas USA: AlienVault reports 3.5K+ URIs using same IP). Now one of those two brain cells is wondering if Scriv crashes because of an unsuccessful calling-home procedure. For GDPR reasons this sets the other brain cell shouting about why a UK company is using my system to do anything within the USA, the European Court having ruled that USA is not safe for data. Whether or not there is a calling-home procedure, Scriv crashes soon after it.

It's now 10:18 and I'm probably going to lose my day's work, the thoughts I woke up with having diminished into the ether. Hopefully, though, this will add to the pile of feedback and trigger an urgent response.

For sure, whilst crash issues continue, Scriv is not at RC1. Devs may consider renaming.

HTH...

User avatar
tiho_d
Posts: 859
Joined: Tue Sep 13, 2011 1:14 pm
Platform: Linux + Windows

Sat Aug 24, 2019 10:11 am Post

I must say that we are surprised too. We do not connect to any external IPs. We connect only to Paddle servers(our license provider) for activation and verification. The license activation is disabled in the beta builds, so no external connections should be started. There must be something related with your computer and installation or project, which triggers this connection.

Mi
MikeA29
Posts: 8
Joined: Fri Mar 01, 2019 7:55 pm
Platform: Mac + Windows

Sat Aug 24, 2019 1:30 pm Post

Thanks for a fast response Tiho.

I've wasted a morning on this in an attempt to assist. These are my findings...

1. That Scricener 3 RC1 for Windows crashes within 30 seconds whilst it continues loading
2. This occured on my Windows 7 PC running in both nomal mode and safe mode with networking, but worked okay in safe mode with command prompt (no networking)
3. That others have reported the foregoing critical problem
4. Scriv 3 RC1 works on my Lenovo Legion laptop (64GB memory) with Win 10 OS
5. This issue cannot be my PC, I've just arrived back from two months in the Middle East and China attending conferences (like https://10times.com/tase-guilin), meeting my development teams out there, and writing a book. All I've done, apart from that mentioned this morning, is update Scrivener

Possible: Given that I've just updated to RC1 and it works in Win safe mode without networking, there's a network related issue been introduced recently.

With 50 years in systems development and running companies it comes hard to receive an "it's the customer" response. I had recommended Scrivener with free ads across our systems until now, and generally elsewhere. I've instructed my colleagues to remove recommendations until at least three months working operation after release. I'm now concerned about the development mindset here, a pity given L&L are a fellow British organisation. One reason why I recommended Scriv is because we have an automatic book production system, for ordinary folk to publish full or part books and other documents, with subscriptions so authors can increase income from their hard work. Our system requires Latex files, which Scrivener is wonderful at, especially with Markdown. I've instructed a development team to look at a Markdown editor that can be modified to included inline Latex commands (like Scrivener does with HTML comment tags) and produce Latex output so that we don't have to wait for a Scrivener fix.

Scrivener is a good product. I do not want to unfairly criticise. Crash "bugs", though, are serious. I'll see what else I can do when I have time, but not today.

For anyone else experiencing this issue, try starting your OS in safe mode with command prompt mode, change directory to your Scrivener installation folder, and run Scriv from there, If it works, restart your machine in normal mode, turn off your firewall/anti-virus software, and run Scriv again. If it works, look for the problem within your firewall/anti-virus software --- and don't forget to turn it back on. In my case, that wasn't the issue, Scriv still fails. Good luck!

I'll still buy Scriver when V3 is released, to regain confidence.

HTH...

User avatar
krastev
Posts: 382
Joined: Fri Feb 05, 2016 5:21 am
Platform: Windows
Contact:

Sat Aug 24, 2019 3:01 pm Post

MikeA29 wrote:5. This issue cannot be my PC...

Yeah, it must the software... nevermind you're the only one who experiences the said problem out of the thousand other customers. It just makes sense, right?
Krastev
Windows 10 Home 64-bit
Scrivener for Windows Version 1.9.13.0
Testing Scrivener Beta for Windows

 

 

cron