[LH3034] 2.9.0.5, 64 bit. Scrivenings view, changing documents causes crash

Mr
MrDarcy
Posts: 19
Joined: Tue Feb 28, 2012 9:01 pm
Platform: Windows

Wed May 30, 2018 8:07 am Post

How to reproduce:

Start scrivener > enter scrivenings view while viewing a folder > select a different document > crash.

By the way, in the first ten minutes I used this beta Scrivener crashed twelve times.

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MimeticMouton
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Wed May 30, 2018 8:38 am Post

As it sounds like you're reliably reproducing this in a project, would you please send a zipped copy of the project to win3beta@literatureandlatte.com so we can see the crash directly? (Please include a link to this forum thread.) Additionally, in the Scrivener installation folder, you should have a "minidump" folder containing the crash logs; if you could also send the most recent of those, we'd appreciate it. Thanks!
Jennifer Hughes
(MM for short)

le
lehtiniemi
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Joined: Mon May 21, 2018 12:52 pm
Platform: Mac + Windows

Wed May 30, 2018 10:31 am Post

I have the same thing happening. I can't send the script file because it contains confidential stuff, but I'll send the mini dumps. My document had this structure:
Draft
-- CHAPTER 1
---- Scene 1
---- Scene 2
---- etc...
-- CHAPTER 2
---- Scene 1
---- Scene 2
---- etc...


I then selected CHAPTER 1 to see the whole chapter. When I after this clicked any of the individual scene files, the crash occurred.

It also occurred when I selected multiple files in the Binder and then tried to click any single file (to deselect) - I wasn't able to deselect the scenes without a crash.

du
dushan
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Joined: Mon May 28, 2018 4:14 pm
Platform: Windows

Wed May 30, 2018 2:14 pm Post

+1

Select any two documents. Click third. -> crash

But also:

Select folder, click corkboard -> crash
Select folder, click research -> crash

Hmm, guys. I hope the next beta-version doesn't take until end of July, because this one is a little »nervous«. :wink:

le
lehtiniemi
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Joined: Mon May 21, 2018 12:52 pm
Platform: Mac + Windows

Wed May 30, 2018 3:20 pm Post

But curiously, I couldn't replicate this with a Blank document, it only happened in my old project (that I worked on with previous Beta).

Can you?

bi
biblioman
Posts: 106
Joined: Sat May 26, 2018 11:08 pm
Platform: Windows

Wed May 30, 2018 5:11 pm Post

The bug can be easily reproduced even on v.3 tutorial. I hope there will be 2.9.0.5.1 version before long. The crashes occur a bit too often for me to keep testing this one.
Last edited by biblioman on Wed May 30, 2018 7:59 pm, edited 1 time in total.

le
lehtiniemi
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Wed May 30, 2018 5:22 pm Post

Ah, good to hear there's a way! Yea, me too, it's really risky to work on something since the crash occurs so easily.

Ta
Tashe
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Joined: Tue Nov 02, 2010 7:37 pm
Platform: Windows

Wed May 30, 2018 5:46 pm Post

Some random notes about the crashing. Perhaps folks having the crashing problem can experiment with this.

I've discovered that I can make this happen if my editor zoom settings are set to 125% and I click on a folder or doc in the binder panel while in scrivenings mode. Usually I have to click on a doc, have it open at 125% and then click on another doc, or more frequently click on a folder to open it in scrivenings mode. I haven't established a distinct pattern -- have to experiment some more as well as try it in other modes than scrivenings -- but I can definitely make Scrivener crash.

However, if I set the zoom to 100% the crashes go away. (I should add that I'm changing the zoom level at the bottom of the editor window. I have the default zoom for new docs set at 100%). If I exit Scrivener with the zoom set to 100% it means that when I next open it the zoom is still set to 100% -- and there are no crashes. However, if I then change the zoom to 125%, from 100%, and exist Scrivener without touching any of the documents or folders, the next time I start Scrivener it opens at 125% zoom and crash problems return.

Mr
MrDarcy
Posts: 19
Joined: Tue Feb 28, 2012 9:01 pm
Platform: Windows

Wed May 30, 2018 6:38 pm Post

Tashe wrote:Some random notes about the crashing. Perhaps folks having the crashing problem can experiment with this.

I've discovered that I can make this happen if my editor zoom settings are set to 125% and I click on a folder or doc in the binder panel while in scrivenings mode.


You are right!

My Scrivener 2.9.0.4 project that caused the crashes was set to zoom level 90%. I changed it to 100% and the crashes disappeared. Changing zoom back to 90% made the crashes reappear.

Another project I started today worked fine until I changed zoom level from 100% to 110%.

le
lehtiniemi
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Wed May 30, 2018 9:29 pm Post

Can confirm. Works fine when zoom is 100% but crashes when zoom is 110%.

Hi
Historiker
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Wed May 30, 2018 9:39 pm Post

Sorry. In my case, Scrivener crashes even at 100% view. So the program is unfortunately completely useless.

Ta
Tashe
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Wed May 30, 2018 10:20 pm Post

Just did some further testing. The project I had been using, the one on which I based my initial post, was imported from Scrivener v 1.9.7 32 bit. Just now I used a project that I had created in Scrivener 2.9.0.4, 64 bit, so in the previous beta. The default zoom and the page zoom were both set to 100% and hadn't been changed from that. Two folders, 2014 and 2015, each containing articles. If I select an article from the 2014 folder it displays correctly (zoom at 100%). If I then scroll down to the 2015 folder, select the folder to show it as scrivenings, and then choose one of the 2015 articles from the binder list, the program crashes. No change of zoom necessary, it just crashes -- 100% of the time, 100% reproducible.

But there's more: In the same project, if either folder is in scrivenings mode and I click on the corkboard icon, it crashes. 100% of the time. So the crashes may have something to do with changing out of the scrivenings mode into either an individual article or the corkboard. Or not...

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MimeticMouton
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Thu May 31, 2018 3:23 am Post

Thanks all for the emailed samples and further testing notes. I appreciate it!

Sorry. In my case, Scrivener crashes even at 100% view. So the program is unfortunately completely useless.

Assuming you're not seeing some other crash issue (in which case, if it's project-specific, please send the zipped projects and reproduction steps to win3beta@literatureandlatte.com), the problem is tied to Scrivenings mode, so simply avoiding Scrivenings and working on the documents individually should let you work easily. Just leave the corkboard or outliner as the group view mode. If you're already in Scrivenings for group view and trying to switch it causes a crash, you should be able to get around it by creating a new blank folder in the binder and loading that, then switching to corkboard.

And on that note--if anyone has a project that is opening into Scrivenings mode and crashing when you try to load something different or switch the group view, you can reset the interface entirely by holding the Alt key, then choosing File > Close Project and Clear Interface Settings. This won't affect your data, but it will restore the default UI, so when you next open the project, you'll be back to the single editor open, corkboard as the group view mode, label colours switched off (labels will still be set to the documents, but the View > Use Label Color In options will need to be toggled back on), etc. As long as you don't switch back to Scrivenings mode, you should be able to work just as in the previous betas.
Jennifer Hughes
(MM for short)

du
dushan
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Thu May 31, 2018 5:07 am Post

Please tell us you'll be posting 2.9.0.5.1 before July ... :)

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MimeticMouton
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Thu May 31, 2018 5:17 am Post

There may be an update before July, but this point the developers still have to fix the bug... ;)
Jennifer Hughes
(MM for short)