Scrivener iOS syncing via Dropbox continues to crash the app

Da
Davidww
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Thu Sep 26, 2019 4:46 am Post

I’ve had this problem since the early beta of iPadOS, so reverted back to iOS 12 (on my iPad Pro 12.9). Interestingly, no such issues on my iPad Pro 10.5. On the 12.9 I’m now running iPadOS 13.1 and the sync issues are back — crashes every time. But still no problems on the 10.5 following the exact same procedures. Today I was able to sync every project without an issue. But I note that it’s also now crashing on the iPhone (running iOS 13.1).

Da
Davidww
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Thu Sep 26, 2019 5:52 am Post

As with Graham above, I’ve been migrating projects to a virgin folder and syncing one at a time, no problem (on the iPad). After four projects were moved across, I tried to sync with the iPhone, and it crashed as before. I’ve repeated this also with different files. It seems to cark it when trying to sync multiple projects, regardless of the size (one was 330mb and synced normally). Also, syncing seems to be terribly slow, even with a single project — more so than normal.

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lunk
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Thu Sep 26, 2019 6:27 am Post

I have updated to iOS 13.1 on both my iPhone 8 and my 2019 iPadPro.
Syncing Scrivener with Dropbox works on both devices.
Settings -> Scrivener -> any menu choice... now works on both devices.

So it’s not a general problem, for all users.
I am a user, writing non-fiction and science, using:
* Mac Scrivener 3 on a Macbook 12”, MacBook Pro 13”, and iMac 27”, all running Mojave.
* iOS Scrivener 1 on an iPhone 11 Pro, iPad Air 9.7”, and iPad Pro 12.9”, all running the latest iOS

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Thomas Rabenstein
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Thu Sep 26, 2019 9:52 am Post

Is there a solution in sight for the sync crashing? I am trying since yesterday but could not figure out a way to make it work (iPad Pro 2018/iOs 13.1) It crashes each time after I initiated the sync process with DropBox.
Writer/Author/Selfpublisher in fulltime
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Thomas Rabenstein
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Thu Sep 26, 2019 10:28 am Post

Changing the Dropbox sync directory from apps/scrivener to a new custom directory did not work either.
Same result. Scrivener App is crashing on sync. (iPadPro 2018/iPadOs 13.1).
At the moment, I cannot use Scrivener on the way to work on my projects. :shock:
Writer/Author/Selfpublisher in fulltime
Mac/iOs User

Ju
JustAnotherWriter
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Thu Sep 26, 2019 11:31 am Post

I'm note sure if this has any value, but I pulled a log off of Xcode from scrivener during a failed update. Xcode isn't very verbose, and I didn't see any errors reported. In fact, it reported several successes even though my projects haven't been updated.

I don't believe the iOS app thinks it's failing or we'd see some kind of error message instead of a silent app close.
Attachments
Scrivener console output Xcode.txt
Scrivener failed output iOS 13.1 iPhone XS Max
(183.08 KiB) Downloaded 46 times

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lunk
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Thu Sep 26, 2019 12:15 pm Post

Those of you who experience crashes, did you update your Scrivener app? My app wasn’t visible in the App store Update tab, but when I searched for Scrivener on the App store it showed the Update button in the app presentation.
I am a user, writing non-fiction and science, using:
* Mac Scrivener 3 on a Macbook 12”, MacBook Pro 13”, and iMac 27”, all running Mojave.
* iOS Scrivener 1 on an iPhone 11 Pro, iPad Air 9.7”, and iPad Pro 12.9”, all running the latest iOS

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GrahamGrün
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Thu Sep 26, 2019 12:57 pm Post

Yes, it’s updated. Initially it wasn’t and the crash happened on both versions.

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Thomas Rabenstein
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Thu Sep 26, 2019 7:22 pm Post

lunk wrote:Those of you who experience crashes, did you update your Scrivener app?


Sure updating was the first I did before the issues started. In fact, after I was unable to resolve the sync issue, I did delete and re-install the entire sync chain from the scratch, means Dropbox and Scrivener. Still, it does not work. Changing the sync directory also did not resolve it.
Writer/Author/Selfpublisher in fulltime
Mac/iOs User

Ju
JustAnotherWriter
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Platform: Mac + iOS

Thu Sep 26, 2019 7:45 pm Post

So, it appears those of us with Scrivener iOS app crashes had unsynced project changes in our Scrivener app when we updated to iOS13. Here's how I came to that conclusion.

Symptom
I have 10 individual projects in my Scrivener/Dropbox folder.
Project 1 has updates via Macbook and Scrivener App is awaiting download.
Project 2 has updates via Scrivener iOS app and is awaiting upload.
- I update my iPhone iOS to iOS 13 -
Scrivener App downloads file list successfully (seen in logs) but crashes silently before actual file sync occurs.

Investigation
1. On the Macbook I moved Project 1 & 2 out of Dropbox/Scrivener on to my Desktop.
Waited for Dropbox to update the removal.
2. On iPhone, synced Scrivener iOS app - which now successfully syncs files (hooray!)
When complete, Project 1 & 2 are no longer on my iPhone's Scrivener iOS app.
3. On Macbook, I moved Project 1 & 2 back into my Dropbox/Scrivener folder.
Waited for Dropbox to update the additional projects.
4. With Project 1 & 2 back in Dropbox, I attempted an iPhone sync - which crashed silently.

*Even deleting the iOS app on the iPhone and reopening/saving each project on Macbook before a fresh iOS dropbox resync crashes Scrivener iOS with the two originally unynced projects 1 & 2 present (in my case).

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lunk
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Thu Sep 26, 2019 9:24 pm Post

It doesn’t explain why it works for me, and all the other users who don’t post in here because everything works as expected.
I am a user, writing non-fiction and science, using:
* Mac Scrivener 3 on a Macbook 12”, MacBook Pro 13”, and iMac 27”, all running Mojave.
* iOS Scrivener 1 on an iPhone 11 Pro, iPad Air 9.7”, and iPad Pro 12.9”, all running the latest iOS

Ju
JustAnotherWriter
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Joined: Wed Sep 25, 2019 5:03 am
Platform: Mac + iOS

Thu Sep 26, 2019 11:30 pm Post

lunk wrote:It doesn’t explain why it works for me, and all the other users who don’t post in here because everything works as expected.


That's true, i cant explain that. Updating to iOS 13.1 didn't change my situation at all.
I've been troubleshooting this for hours today and I'm not sure what happened or how to fix it. It's terrifying to have years of work on the line or even just lose access to it, so hopefully I can try and find a work-around fix for those of us who are still affected - but so far it's looking grim.

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Davidww
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Fri Sep 27, 2019 2:42 am Post

I don’t know about terrifying but it’s a pain in the bum. I’ve also spent hours on it today, trying to figure out why it works fine on the 10.5 and not on the 12.9 or the iPhone X. I thought it might have been different versions of iPad OS 13.1, but both are running the same version now. I got the 12.9 running Scrivener fine for a while by copying projects over to the sync file one at a time — it crapped out at five projects and wouldn’t sync again. Scrivener on the 12.9 is my go-to, so this is quite disruptive.

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GrahamGrün
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Fri Sep 27, 2019 5:08 am Post

I’m getting the feeling that everyone with the crash has newer devices like iPad Pro or iPhone XS. Anybody here with an older device that crashes?

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GrahamGrün
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Fri Sep 27, 2019 6:05 am Post

Oh, and another thing I noticed, which might speak for a memory issue: I have the feeling that some apps like Friendly (a Facebook client) or the Discourse app reload their content far more often when I return to them after a little while. As if they had to clean their cache in the meantime. Maybe something within iOS 13 eats away memory?