Scrivener iOS syncing via Dropbox continues to crash the app

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lunk
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Tue Sep 24, 2019 10:26 am Post

Conformed:
Settings App -> Scrivener tap Editor and the Settings app crashes
I am a user, writing non-fiction and science, using:
* Mac Scrivener 3 on a Macbook 12”, MacBook Pro 13”, and iMac 27”, all running Mojave.
* iOS Scrivener 1 on an iPhone 11 Pro, iPad Air 9.7”, and iPad Pro 12.9”, all running the latest iOS

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Gattopardi
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Tue Sep 24, 2019 10:53 am Post

The most recent report here for me is a Scrivener.cpu_ressource dated 2019-09-20, with version's mention is iPhone OS 12.4.1, before upgrading to 13.0. Is that useful  ?

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AmberV
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Tue Sep 24, 2019 11:39 am Post

Probably not! Hmm, that may mean the crash isn’t really happening in Scrivener if that makes sense. It could be the system itself or perhaps some aspect of Dropbox that wouldn’t associate itself with Scrivener (though I don’t think that’s possible with iOS). So next best bet is to cause a crash, note the date and time, and then look for any logs that occur at that time.
.:.
Ioa Petra'ka
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GrahamGrün
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Tue Sep 24, 2019 11:47 am Post

In my case Scrivener doesn't crash anymore since I turned dark mode off and on again. But I still can't sync. Notification says it can't reach the host. The problem seems to be Dropbox, as I can't connect to the Dropbox app anymore either.

(I’ll try the above mentioned steps in a minute)

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GrahamGrün
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Tue Sep 24, 2019 12:05 pm Post

Should the crash reports in analytics start with „Scrivener“ or do I have to search within other log files, e. g. „analytics daily“?

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GrahamGrün
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Tue Sep 24, 2019 12:34 pm Post

There is definitely a problem with Dropbox, I can’t even open dropbox.com on my iPhone, neither with Safari nor with iCab imitating a desktop browser.

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AmberV
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Tue Sep 24, 2019 1:21 pm Post

I don't think anything with the word "daily" in it will be terribly useful. Like I say, it's more the precise time of the crash that is important, are there any reports from that time?
.:.
Ioa Petra'ka
“Whole sight, or all the rest is desolation.” —John Fowles

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GrahamGrün
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Tue Sep 24, 2019 2:28 pm Post

Hm, Dropbox works again (might just have been a bad Internet connection), but Scrivener still crashes on iPhone XS Max with iOS13 when trying to sync. It works on my iPad with iOS12.

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kewms
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Tue Sep 24, 2019 4:23 pm Post

I'd recommend installing iOS 13.1, released this morning, before proceeding with further troubleshooting.

Katherine
Scrivener Support Team

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GrahamGrün
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Tue Sep 24, 2019 6:14 pm Post

Okay, so this is highly mysterious. I tried the steps you suggested, unlinked Dropbox from the iPhone app, created a new folder and it worked. Then I copied my projects into that folder on my Mac, one by one, syncing in between each time. It worked on the phone with the first project, with the second, the third. When I added a fourth project and tried to sync Scrivener on iPhone once more, it crashed. So I thought I identified the bad guy. I deleted that project from my test-folder again and synced again. But still Scrivener crashed on the phone, even though the suspicous project wasn't in the folder anymore. As if some tainted file still remained in that folder from the bad project.
So I deleted that test folder and created another one. I put that evil project (and only that one) into it and synced again – and it worked. I put another one in it and it worked. I put all other ones (a total of six) inside the folder and now it crashed again.
I repeated that process once more, put one project (that I was also suspicious of) inside another virgin folder and it worked, a second one, it worked, then put the rest inside (each of them had proved to work already in previous arrangements) and now it crashed. So I can confirm it is not one specific project that causes the crash but it seems to happen when a certain number of them is exceeded. Or randomly? I don't get it.

I didn't find any log file that fit the times of the crashes (but there's lots of them, maybe I missed it). Certainly no log file that has "Scrivener" in the name.

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GrahamGrün
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Tue Sep 24, 2019 6:58 pm Post

And now I updated to 13.1, it still crashes.

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GrahamGrün
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Tue Sep 24, 2019 7:50 pm Post

Oh, and more information: For me as well the setting app crashed when I tapped „syncing & sharing“ (as discussed here: https://www.literatureandlatte.com/forum/viewtopic.php?t=58738), but I can’t reproduce that anymore after updating to 13.1

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chaarrliie
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Tue Sep 24, 2019 8:44 pm Post

GrahamGrün wrote:And now I updated to 13.1, it still crashes.

yes, me too

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lunk
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Tue Sep 24, 2019 8:48 pm Post

Not for me with 13.1
iPhone 8
I am a user, writing non-fiction and science, using:
* Mac Scrivener 3 on a Macbook 12”, MacBook Pro 13”, and iMac 27”, all running Mojave.
* iOS Scrivener 1 on an iPhone 11 Pro, iPad Air 9.7”, and iPad Pro 12.9”, all running the latest iOS

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Thomas Rabenstein
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Tue Sep 24, 2019 9:49 pm Post

I just installed iPadOs 13.1 on an iPadPro 2018.
Scrivener is starting but crashing when I try to sync. with Dropbox.
The Dropbox works fine. After I opened it, it was automatically updated and I had to logon to it again.
Still, syncing Scrivener lets the app crash.
PS: We do have a Scrivener writers group on facebook with about 800 Users and I am getting lots of posts with warnings.
Writer/Author/Selfpublisher in fulltime
Mac/iOs User