Since upgrading files to Scrivener 3.0 Can't get them to sync on my iPhone Scrivener app

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bswift21
Posts: 87
Joined: Sun Jul 10, 2011 5:39 pm
Platform: Mac

Mon May 04, 2020 1:20 am Post

I finally bit the bullet and upgraded all my active Scrivener files to 3.0 and all has gone well with one exception. I cannot get them to sync from my dropbox folder to my iPhone Scrivener app? Do I need to upgrade the app to a 3.0? I need help syncing them. I've followed the video instructions several times but without syncing occurring. When I click the re-link dropbox, I can find the files but when I click to sync them I just get a constantly spinning wheel and eventually the app closes down without any files being synced.

Can someone help guide me through this process?

BRAD
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kewms
Posts: 6049
Joined: Fri Feb 02, 2007 5:22 pm
Platform: Mac

Mon May 04, 2020 2:26 am Post

Can you confirm that the projects are getting from the Mac to the Dropbox server?

What version of iOS do you have? Apple appears to have fixed a known bug that affected syncing in iOS 13.4.

A troubleshooting guide for synchronization can be found here:
https://scrivener.tenderapp.com/help/kb ... os-syncing

Katherine
Scrivener Support Team

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bswift21
Posts: 87
Joined: Sun Jul 10, 2011 5:39 pm
Platform: Mac

Mon May 04, 2020 11:17 am Post

I can see the files in my Scrivener app on my iPhone. (see attached screenshot) I see the files when I the Other option of choosing a Dropbox folder. I created an Apps folder, then a Scrivener folder in it, and placed the files in that. I did that from my Macbook. Wondering if that might have been the wrong way to do it.

If that was incorrect, how do I proceed to correct the error?

my iOS version is 13.3.1

I read over the troubleshooting guide but did not find anything that resolved the issue.

Thanks for your help.

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bswift21
Posts: 87
Joined: Sun Jul 10, 2011 5:39 pm
Platform: Mac

Mon May 04, 2020 1:48 pm Post

Oops. forgot the attachment.
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lunk
Posts: 3970
Joined: Wed Aug 21, 2013 4:24 pm
Platform: Mac + iOS
Location: Sweden 64° N

Mon May 04, 2020 3:25 pm Post

Update to iOS 13.4
The latest version has fixed something that broke in earlier versions of iOS 13
I am a user, writing non-fiction and science, using:
* Mac Scrivener 3 on a Macbook 12”, MacBook Pro 13”, and iMac 27”, all running Mojave.
* iOS Scrivener 1 on an iPhone 11 Pro, iPad Air 9.7”, and iPad Pro 12.9”, all running the latest iOS

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bswift21
Posts: 87
Joined: Sun Jul 10, 2011 5:39 pm
Platform: Mac

Tue May 05, 2020 1:39 pm Post

Lunk, Updating to the newest iOS seems to have done the trick. My files are now synced on my iPhone.

Thanks for your help. It's much appreciated.

BRAD