Unable to open any project on iPhone

Wh
WhitePawn
Posts: 10
Joined: Thu May 10, 2012 6:45 pm
Platform: Windows

Sun Oct 20, 2019 5:32 pm Post

F014A145-B4A0-417B-A844-D030934D9FB6.png
F014A145-B4A0-417B-A844-D030934D9FB6.png (170.82 KiB) Viewed 531 times


Basically, this is the screen when the app is opened. I can add a project (see “Test” at the top) but tapping any project results in nothing, like the tap screen is dead.

The app will sync with Dropbox and that’s about all.

How do I access my files?

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lunk
Posts: 3638
Joined: Wed Aug 21, 2013 4:24 pm
Platform: Mac + iOS
Location: Sweden 64° N

Sun Oct 20, 2019 7:32 pm Post

This doesn’t look like the Scrivener app. Which app is it?
I am a user, writing non-fiction and science, using:
* Mac Scrivener 3 on a Macbook 12”, MacBook Pro 13”, and iMac 27”, all running the latest MacOS
* iOS Scrivener 1 on an iPhone 8, iPad Air 9.7”, and iPad Pro 12.9”, all running the latest iOS

si
sidderke
Posts: 162
Joined: Thu Dec 03, 2015 11:34 pm
Platform: Mac

Sun Oct 20, 2019 10:35 pm Post

I think it’s the Scrivener app but maybe with bold text turned on in the accessibility settings of the phone.

To the OP: I see you are running a VPN on your phone. Have you tried opening the projects with the VPN off?

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Silverdragon
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Platform: Mac + iOS
Location: Tarzana, California, USA
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Mon Oct 21, 2019 2:32 am Post

I've seen this screen come up on my iPhone 8 Plus running iOS 13.x.x. It's also a symptom reported in this thread: https://www.literatureandlatte.com/forum/viewtopic.php?f=53&t=59016.

This seems to be a vestige of the iPad interface showing up on an iPhone in portrait mode -- which should never happen. I got rid of it by forcing both my phone AND Scrivener to light mode always (no hardship for me because I loathe Dark Mode; your experience may vary.) That means both Settings App->Display & Brightness->Appearance needs to be set to Light Mode with Automatic OFF, AND Settings App->Scrivener->Appearance set to Light. Since I hate dark mode just as much on the Mac as I despise it on iOS, my Mac is likewise always in light mode (which may also have some effect on syncing as per the other thread.)

Please, L&L Tech Support, comment on one or another of these threads!
So you know where I'm coming from:
  • I write fiction.
  • I'm not an L&L employee.
  • Mac Scrivener 3.1.4, MacBook Air 11, MacOS 10.14.6 (Mojave)
  • IOS Scrivener 1.2; iPhone 8+, iPad 6; i(Pad)OS 13.2.3
  • Website: https://silverdrag0n.wordpress.com

ve
velez
Posts: 19
Joined: Tue Jun 18, 2019 8:20 pm
Platform: Mac

Mon Oct 21, 2019 6:48 pm Post

The same thing happened to me, what you need to do is to turn off dark mode and turn on light mode. Be sure to close Scrivener. Then turn off your iPhone and restart. Reopen Scrivener and it should fix the problem.
Hope this helps!

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AmberV
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Mon Oct 21, 2019 7:19 pm Post

Yes, this is a known issue with the dark/light mode toggle. It is hopefully an easy fix!
.:.
Ioa Petra'ka
“Whole sight, or all the rest is desolation.” —John Fowles

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Silverdragon
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Joined: Mon Jul 29, 2013 2:52 pm
Platform: Mac + iOS
Location: Tarzana, California, USA
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Mon Oct 21, 2019 8:40 pm Post

Thanks for the update! :D
So you know where I'm coming from:
  • I write fiction.
  • I'm not an L&L employee.
  • Mac Scrivener 3.1.4, MacBook Air 11, MacOS 10.14.6 (Mojave)
  • IOS Scrivener 1.2; iPhone 8+, iPad 6; i(Pad)OS 13.2.3
  • Website: https://silverdrag0n.wordpress.com

mj
mjon
Posts: 2
Joined: Fri Oct 25, 2019 3:38 am
Platform: Mac + iOS

Fri Oct 25, 2019 3:45 am Post

Thanks for the tip. Setting Scrivener to Light Mode (my iPhone was already on Light Mode) fixed things for me. (I like Scrivener in dark mode though.)

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AmberV
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Fri Oct 25, 2019 10:09 am Post

You might be able to get dark mode back if you set the whole phone that way. I think the main trigger is when the code asks iOS to override the system appearance.
.:.
Ioa Petra'ka
“Whole sight, or all the rest is desolation.” —John Fowles

Me
Megeath
Posts: 2
Joined: Sun Feb 18, 2018 12:45 pm
Platform: Win + iOS

Sun Oct 27, 2019 5:27 pm Post

Thank for for these posts! Same thing happened to me, and putting the iphone on the same dark/light mode as scrivener fixed the issue.