iOS 11 and DropBox Syncing Issues

tx
txmccoy
Posts: 31
Joined: Mon Apr 10, 2017 2:01 pm
Platform: Mac

Mon Jan 15, 2018 7:41 pm Post

Katherine,

I pulled my projects out of Dropbox. I followed your suggestion and put a dummy project in Dropbox. I verified it was there by logging into Dropbox.com. I synced both iOS devices, which took over five minutes because I unlinked them yesterday and linked them after putting the dummy project in Dropbox.

I went into the Mac version and typed First, then hit return. I saved the project, closed it, and quit Scrivener.

My iPhone picked it up and my iPad did not. The iPad is where I do my work when I’m out.

If there's a newer version of Scrivener, my Mac version isn't picking it up when I select Check Updates. The App Store says 1.1.5 is the latest, which is what I have.

Thanks again for your help.

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kewms
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Mon Jan 15, 2018 8:06 pm Post

Okay, so what's the difference between your iPad and iPhone configurations?

The first place to check would be the Dropbox settings. Tap the Edit button above the iOS Scrivener Projects screen, then the gear icon below the project list. What folder is configured as the sync destination? Is it the same folder as the iPhone?

Katherine
Scrivener Support Team

tx
txmccoy
Posts: 31
Joined: Mon Apr 10, 2017 2:01 pm
Platform: Mac

Mon Jan 15, 2018 9:36 pm Post

The settings have always been identical. They are both set to Apps/Scrivener.

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lunk
Posts: 2838
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Location: Sweden 64° N

Mon Jan 15, 2018 9:48 pm Post

And you did doublecheck it now?
I am a user, writing non-fiction and science, using:
* Mac Scrivener 3 on a Macbook 12”, MacBook Pro 13”, and iMac 27”, all running the latest MacOS
* iOS Scrivener 1 on an iPhone 8, iPad Air 9.7”, and iPad Pro 12.9”, all running the latest iOS

tx
txmccoy
Posts: 31
Joined: Mon Apr 10, 2017 2:01 pm
Platform: Mac

Mon Jan 15, 2018 11:41 pm Post

Yes. I've double checked it numerous times during my syncing adventure. So far I'm not convinced it's user error, although I will never rule that out. If I bring up an issue it is usually after I've done everything I can to resolve it myself.

Thanks for continuing to try to help! It's deeply appreciated.

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kewms
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Tue Jan 16, 2018 12:11 am Post

Does content created on the iPad correctly sync to the other devices?

Since the iPhone works and the iPad doesn't, I'm inclined to suspect the connection between the iPad and Dropbox. Does the test project appear in the Dropbox app on the iPad?

Katherine
Scrivener Support Team

tx
txmccoy
Posts: 31
Joined: Mon Apr 10, 2017 2:01 pm
Platform: Mac

Tue Jan 16, 2018 2:25 am Post

It does appear on the iPad, as it should. When I open it, everything I put in it on the Mac is there. If I make a change on the iPad, the Mac picks up the changes automatically, as it should. The iPad is not always the problem. Here are the details of my experiments today.

First at 1:31pm. Sequence: My iPhone picked it up and my iPad did not.

Second at 1:48pm. Sequence: I tried the iPhone first again and iPad a second later. This time the iPhone missed it and the iPad got it. I tried the iPhone again after typing this and it still didn’t pick up the change.

Third at 3:54pm. Sequence: iPhone and then iPad caught the change.

Fourth at 5:15pm. Sequence: IPad caught the change and synced. IPhone did not.

After opening and closing this project, the iPad caught the change and the iPhone did not.

Fifth and final at 6:01pm. Neither the iPad nor the iPhone caught the last change.

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kewms
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Tue Jan 16, 2018 5:48 am Post

How much time are you allowing between closing the project on the Mac and attempting to sync with the iOS devices? That kind of inconsistency sounds like you're trying to download to the iOS devices before the Mac has finished uploading.

Katherine
Scrivener Support Team

tx
txmccoy
Posts: 31
Joined: Mon Apr 10, 2017 2:01 pm
Platform: Mac

Tue Jan 16, 2018 12:57 pm Post

Thanks for your reply.

I wait until after the Mac has finished uploading. Last night I made a change and waited until the morning., 8 hours later. Neither device detected the change.

I'm aware manufactures of various products often assume it's user error, and for good reason. It usually is. I can assure you I work through every known way of resolving problems before I ever reach out, which is why I rarely reach out. I solve my own problems. This one resides somewhere else and it's almost enough to make me move on if I didn't love Scrivener so much.

tx
txmccoy
Posts: 31
Joined: Mon Apr 10, 2017 2:01 pm
Platform: Mac

Tue Jan 16, 2018 1:40 pm Post

Katherine,

Again, thank you for all your help. There's no need to do anything further. I'm going to use iTunes from here on out and monitor Scrivener updates. I'll reconsider using Dropbox if I see any changes.

Until then, it's iTunes syncing, as it takes less time than what I'm spending now.

Kindest regards...

ma
malcolm8
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Mon Jan 29, 2018 6:25 am Post

When I uploaded my .scriv file to dropbox, dropbox zipped it. On my iPad, syncing the file downloaded the zipped file, but Scrivener couldn't read it. :cry: I unzipped the file and then, Scrivener IOS told me the "project can't be opened because it does not contain a valid binder structure." :cry: On another thread, I see something about the entire Scrivener folder. Where would I find this folder on Mac OS?

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kewms
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Mon Jan 29, 2018 6:31 am Post

malcolm8 wrote:When I uploaded my .scriv file to dropbox, dropbox zipped it. On my iPad, syncing the file downloaded the zipped file, but Scrivener couldn't read it. :cry: I unzipped the file and then, Scrivener IOS told me the "project can't be opened because it does not contain a valid binder structure." :cry: On another thread, I see something about the entire Scrivener folder. Where would I find this folder on Mac OS?


Install the Dropbox software on your Mac. This will create a folder structure in Finder. Put the project in the Dropbox/Apps/Scrivener subfolder.

Complete guide to Dropbox syncing here: https://scrivener.tenderapp.com/help/kb ... g-with-ios

Katherine
Scrivener Support Team

ma
malcolm8
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Mon Jan 29, 2018 7:35 am Post

UPDATE: It seems you need to use dropbox on your computer, that you can't upload to dropbox.com. Once I used dropbox on my computer, everything worked after a while. You might have to manually remove the old .scriv file from dropbox.

ma
malcolm8
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Mon Jan 29, 2018 7:54 am Post

On my Mac, do I work directly off the .scriv file in /Dropbox/Apps/Scrivener?

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lunk
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Location: Sweden 64° N

Mon Jan 29, 2018 9:31 am Post

Yes.
I am a user, writing non-fiction and science, using:
* Mac Scrivener 3 on a Macbook 12”, MacBook Pro 13”, and iMac 27”, all running the latest MacOS
* iOS Scrivener 1 on an iPhone 8, iPad Air 9.7”, and iPad Pro 12.9”, all running the latest iOS