sync stalled

od
odalage
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Sun Jul 31, 2016 7:08 am Post

I have twice experienced the same problem : on one device, the sync is blocked after synchronising a few files (ex: "Syncing 5 of 9 files") and nothing happens. (Scrivener is not opened on another device).
So far, the only solution I have found is to delete the app and re-download it. Is there another, less drastic, solution?

(And now, I have "Syncing 21 of 20 files"!)
Last edited by odalage on Sun Jul 31, 2016 9:49 am, edited 1 time in total.

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lunk
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Sun Jul 31, 2016 7:24 am Post

What happens if you just close and re-open the app?
I am a user, writing non-fiction and science, using:
* Mac Scrivener 3 on a Macbook 12”, MacBook Pro 13”, and iMac 27”, running different OS.
* iOS Scrivener 1 on an iPhone 11 Pro, iPad Air 9.7”, and iPad Pro 12.9”, all running the latest iOS

od
odalage
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Sun Jul 31, 2016 9:50 am Post

It is still blocked somewhere before completing the whole sync (right now on my iPhone , blocked at 3 of 6 files, after I have used and synced on the iPad and quit the app).
Although, this time, after I killed the app on the iphone, I could open it without being prompted to sync.
The problem is that I am uncomfortable: were all the modifications made on the iPad imported on the iPhone?
I should add that so far, I have encountered this problem only on the iPhone, not on the iPad.

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lunk
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Sun Jul 31, 2016 10:50 am Post

Are you syncing the iPhone via WiFi or the mobile net?
I am a user, writing non-fiction and science, using:
* Mac Scrivener 3 on a Macbook 12”, MacBook Pro 13”, and iMac 27”, running different OS.
* iOS Scrivener 1 on an iPhone 11 Pro, iPad Air 9.7”, and iPad Pro 12.9”, all running the latest iOS

od
odalage
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Sun Jul 31, 2016 11:08 am Post

wifi
My feeling is that there must be a bug affecting sync on the iPhone. Because again, I solved the last issue by deleting the app and reloading everything from scratch from Dropbox.

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yosimiti
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Sun Jul 31, 2016 11:11 am Post

Try double tapping the home key, swipe up and 'off' the app from the app selection panel. Then restart the app. That might do the trick.

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lunk
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Sun Jul 31, 2016 11:24 am Post

If it was a bug everyone running it on their iPhones should have the same problem, and they don't. So it must be something about your specific setup - version of iPhone, version of iOS, size of available memory, etc - or something about your project in relation to your iPhone.
I am a user, writing non-fiction and science, using:
* Mac Scrivener 3 on a Macbook 12”, MacBook Pro 13”, and iMac 27”, running different OS.
* iOS Scrivener 1 on an iPhone 11 Pro, iPad Air 9.7”, and iPad Pro 12.9”, all running the latest iOS

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yosimiti
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Sun Jul 31, 2016 11:46 am Post

Try connecting the device to a power source; sometimes services like Siri only work properly if they're not running off batteries.

This is a long shot I'll admit.

od
odalage
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Sun Jul 31, 2016 12:38 pm Post

Thanks for the advice. I keep hoping it will not happen. So far, at least, no file was lost, it seems...

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yosimiti
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Sun Jul 31, 2016 3:43 pm Post

There's always the old fashioned way of printing things out on actual paper in the event of ultimate computer failure.

od
odalage
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Sun Jul 31, 2016 9:40 pm Post

Well, I keep having problems with syncing to and from Dropbox, both on the iPhone and the iPad, and on two different projects.
Fortunately, I saved them on the Mac, but having the syncing process blocked in the middle and then, a time-out is kind of unsettling.

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yosimiti
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Sun Jul 31, 2016 10:07 pm Post

Do you have any VPN ad blockers installed? I'm beginning to think some of my synching issues stem from that.

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gr
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Mon Aug 01, 2016 1:37 am Post

I have had instances where sync seemed to stall out part way through, but a very close examination revealed that there was some pixelwise increment happening on the razor thin progress bar, and sure enough patience proved it true. What caused these slow-outs in my Dropbox sync, I don't know. I chalked it up to server slowage, and it has only happened infrequently.

However, when I first encountered the phenomena, I spent a good deal of time retrying things. Truth is, I was killing the sync every time, because I mistook the slowdown for a hangup.

Just saying.

gr

od
odalage
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Mon Aug 01, 2016 8:35 am Post

@yosimiti I do have several VPN installed, but they were not activated.

@gr I doubt it is only a slow progression, at least in some instances. In any case, after some time, there is a time-out message. Moreover, that would not explain the strange message I see sometimes "Syncing 21 of 20 files".

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yosimiti
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Mon Aug 01, 2016 3:24 pm Post

try deleting the vpn completely and utterly. they might work their demons even when they're not on. anything that barricades the net in some fashion might affect syncing as far as I'm concerned. also check your firewall, network settings. sometimes things maybe haywire there.