Syncing between Mac & iOS

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KB
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Mon Jul 18, 2016 10:04 am Post

Hi,

I'm still now sure why you are making a copy. The whole point of Dropbox is that it syncs files between machines, so that you have copies of the files on both devices as well as on their servers. When you sync with iOS, the Scrivener projects in Dropbox are there on your local device, available for use at any time. You do not need an internet connection. The only time you need an internet connection is when you the the "Sync" button, at which point Scrivener uploads any changes made locally and downloads any changes made on the server.

I recommend the first thing to do is just get Dropbox working on your computer. Get it in a state whereby anything you add to Dropbox on your computer ends up in Dropbox when you check the Dropbox site online. Only once that is working properly will you be able to get sync working in Scrivener, because Scrivener depends on Dropbox working properly on your computer.

Ensure that the Dropbox icon is in the menu bar on your Mac up near the clock. If it's not, then the Dropbox background app isn't open and it won't be able to automatically sync anything on your Mac.

All the best,
Keith
"You can't waltz in here, use my toaster, and start spouting universal truths without qualification."

th
theJBP
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Joined: Fri Oct 08, 2010 6:41 pm

Wed Jul 20, 2016 11:52 am Post

OK, I've been having the same problems. I think the instructions on how to synch aren't particularly clear. How I got it to work is as the following:

1) In the File dropdown Menu I clicked "Save as". This really confused me as I assumed it would be "Synch" right? Or export? And what is with that icon on the toolbar "synch with mobile devices"? Seems to do nothing.

2) in the location to save I opened Dropbox and selected the default Scrivener folder for IOS (e.g /Dropbox/Apps/Scrivener )

3) in IOS I made sure that Scrivener was set to synch with the correct folder, But please note, my work wouldn't synch unless I clicked to another project in the binder (such as the tutorial) and back again.


Hope this helps

lo
lolajl
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Wed Jul 20, 2016 11:56 am Post

I've been using Dropbox for over 4 or 5 years, so I'm used to its quirks. Takes a while to learn how it works, though. I was able to get files working by having the laptop and iPad open, sitting side by side and seeing what happened when I did something.

That said, I'm confused by the Mobile Devices sync in the Desktop Scrivener (Mac). What does that do?

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yosimiti
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Wed Jul 20, 2016 12:04 pm Post

I think there needs to be an alternative to Dropbox. If this software is dependent solely on that service, then what happens when that service goes down or something screws up on their end?

Users should have a way right from the get-go to sync via: Box, Google Drive, iCloud (this seems obvious), and OneDrive.

I am very, very frustrated over how synching is done, and am debating about returning your product until these matters are addressed. Synching is perhaps, if not, the most important aspect of your app, and if it remains as confusing as it is right now, I don't think people will be inclined to using your app, no matter how many bells and whistles it has.

Sorry to be rough, but I had high hopes for Scrivener for iOS, and so far it's fallen well below my expectations.

Am
Amcmo

Wed Jul 20, 2016 12:18 pm Post

Yosimiti, you posted much the same 'demand refund' threat in another thread. Less than a day!

How about posting full details of your particular issue, screenshots etc so the L&L team and other forum users can see if there's an actual problem, or merely an education thing.

Bo
BookBoy
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Wed Jul 20, 2016 12:28 pm Post

There was an explanation on the blog a few days ago about why iCloud syncing is not currently an option for Scriverner.

http://www.literatureandlatte.com/blog/?p=713

Ki
Kinsey
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Wed Jul 20, 2016 12:30 pm Post

yosimiti wrote:I think there needs to be an alternative to Dropbox. If this software is dependent solely on that service, then what happens when that service goes down or something screws up on their end?

Users should have a way right from the get-go to sync via: Box, Google Drive, iCloud (this seems obvious), and OneDrive.

I am very, very frustrated over how synching is done, and am debating about returning your product until these matters are addressed. Synching is perhaps, if not, the most important aspect of your app, and if it remains as confusing as it is right now, I don't think people will be inclined to using your app, no matter how many bells and whistles it has.

Sorry to be rough, but I had high hopes for Scrivener for iOS, and so far it's fallen well below my expectations.


The developers have posted very good reasons as to why Dropbox is the sync method at the moment. Google Drive and iCloud do not play well with Scrivener projects and are likely to corrupt files, leading to lost work. I wonder are you aware of the option to transfer files using iTunes? A foolproof method of transferring projects. There is a very good chance of user error/misapprehension on your end, so I suggest you go through the tutorial project, learn how the app works and then present any difficulties that you may have clearly, so that the developers and forum users can attempt to help you.

From my perspective, I've downloaded the app and created a test project on my iPad over the past hour or so. I then went through the synching section of the tutorial and, with Scriv open on both iPad and desktop, synched the project seamlessly. I will experiment later with some much larger projects that are currently on my desktop, but overall I am amazed at how smooth the sync process was, and indeed with just how intuitive the iPad version has been to use. I have never really given much thought of the iPad as a work tool, but Scrivener will likely change that. Congratulations Keith and all at Lit&Lat. My early impressions of the app are stellar.

Ki
Kinsey
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Wed Jul 20, 2016 12:34 pm Post

lolajl wrote:
That said, I'm confused by the Mobile Devices sync in the Desktop Scrivener (Mac). What does that do?


Now this is a good question, which I am also curious about. I made changes on my laptop to my test iOS project. Without doing anything other than letting Scrivener auto save as per usual, I then opened Scrivener on the iPad and received the message that the project had had changes, and would I like to sync them. Why yes, yes I would and thank you! The project updates, and they are now identical. So I wonder whether this button is for use when returning to an internet connection after a period of work on the laptop, or something else?

JM
JMarkyBB
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Wed Jul 20, 2016 12:36 pm Post

Congratulations Keith and all at Lit&Lat. My early impressions of the app are stellar.


Ditto!
Make it So, Number One!

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yosimiti
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Wed Jul 20, 2016 12:59 pm Post

Am truly sorry for by my curtness, and dissatisfaction. There are a great many things about Scrivener for iOS, but a problem I'm still having is syncing. I will go over the tutorial project over the next couple of days, and see if I've missed anything.

So far, the problem in Scrivener for iOS is that it creates these crash files, even when nothing has crashed. The whole dropbox syncing issue revolves around the inability of either app (desktop/iOS) to figure out which is the 'master' file. It really should be based on whatever the last device I've used. If the last device is iOS, then on dropbox, the file should replace the file that's there with the file I recently edited or my iOS device. Ditto, for the desktop app and dropbox integration. It doesn't seem to be doing that I'm afraid.

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scottmarmorstein
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Wed Jul 20, 2016 1:00 pm Post

I have a Macbook Pro, and there's an ingenious app you can get through the App Store (I believe) called "Clean My Mac 3". It will definitely free up room on your hard drive, but also clear out your RAM in case you need a little more zippier opening and closing of files. I highly recommend it.

Woke up this morning and purchased the IOS version of Scrivener. Was also having sync issues until I realized I had everything local to my iphone. So when I get home from work today, all the changes will be there and ready to work with. Exciting! :D

JMarkyBB wrote:Hiya Keith,

Sorry I was short in last post, just frustrating it's not working.

I'm mad at myself for not having discussed it when in beta.

It did sync once when I changed file name on Mac in Dropbox folder and then re-named in Dropbox folder on iOS

Could it be a memory issue, with my Mac, I have 1.6gb free at the moment?

In answer to your question about why is it duplicated on the Phone as well as Dropbox, thats so that I can work on my docs offline, both at Work and College I don't have a great signal at either and both Work's and College's WiFi are shocking.
"It aint why, it just is." -Van Morrison

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lunk
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Wed Jul 20, 2016 1:07 pm Post

I think the problems some people are experiencing are created by themselves by making things much too complicated. Just SAVE the project in the correct folder on Dropbox and you won't have any problems.

The Sync buttln in iOS Scriv is to to save the changes you've made to your project before closing. The similar button in the Mac version is to check if there are any changes. If you just open the project in the normal way on the Mac (after having Saved/synced on the iOS device) you don't have to do any special "syncing".

You're treating it as if it was still a question of "Sync with external folder" in rtf format, which it is not.
I am a user, writing non-fiction and science, using:
* Mac Scrivener 3 on a Macbook 12”, MacBook Pro 13”, and iMac 27”, running different OS.
* iOS Scrivener 1 on an iPhone 11 Pro, iPad Air 9.7”, and iPad Pro 12.9”, all running the latest iOS

No
NorthTexasGirl
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Wed Jul 20, 2016 1:20 pm Post

First: I checked bookboy's link and read the post explaining why Scrivener does not sync through iCloud yet. Second: Once I understood the difficulty with that process I wrote Feedback to Apple regarding this problem with iCloud. ICloud will lose my monthly fee for extra storage because I will need to move everything to Dropbox. Why pay two places to store my data?

If Apple won't play nicely with the other children then they lose.

I don't like Dropbox and would have preferred to use iCloud, but that won't stop me from using the best software for authors ever made. In the meantime I hope Apple gets it together enough to so Literature and Latte can use iCloud.

yosimiti wrote:I think there needs to be an alternative to Dropbox. If this software is dependent solely on that service, then what happens when that service goes down or something screws up on their end?

Users should have a way right from the get-go to sync via: Box, Google Drive, iCloud (this seems obvious), and OneDrive.

I am very, very frustrated over how synching is done, and am debating about returning your product until these matters are addressed. Synching is perhaps, if not, the most important aspect of your app, and if it remains as confusing as it is right now, I don't think people will be inclined to using your app, no matter how many bells and whistles it has.

Sorry to be rough, but I had high hopes for Scrivener for iOS, and so far it's fallen well below my expectations.

Ki
Kinsey
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Wed Jul 20, 2016 1:26 pm Post

Here you go yosimiti, just in case you haven't seen this in one of the several other threads you've posted about your issues!

viewtopic.php?f=53&t=35093&p=216916#p216864

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KB
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Wed Jul 20, 2016 1:30 pm Post

Yosimiti, please do return the app to Apple if you are unhappy - they should give you a refund no problem. I'll be happy to refund your Mac version too.

Everyone else: Obviously, there's a learning curve on both sides and we will improve the documentation based on user confusion. We had 600+ beta testers who had no problems, so had no reason to think that the documentation was wanting. I will write a blog post and KB article clarifying things later, although really the routine is fairly straightforward:

1. Place any projects you want to sync in a Dropbox folder (e.g. /Dropbox/Apps/Scrivener - the default).

2. Ensure the Dropbox desktop app finishes syncing all the files before you try to sync on iOS - if it hasn't finished syncing, the the files aren't all online so the iOS version won't be able to access them.

3. On iOS, ensure it's set up to sync with the same folder you placed the files in in (1). Tap the sync button.

And that's pretty much it. After you've made changes on iOS, tap the sync button to commit all of those changes to Dropbox. When you return to your Mac or Windows machine, once again ensure that the Dropbox app on your desktop has finished syncing all your files. At this point:

1. If the project wasn't already open on your Mac, open it and it will incorporate all of your changes.

2. If the project was already open, click on it. If the project wasn't in the foreground, it will notify you of changes and ask you to check that Dropbox is synced. If it is, you click to continue, and the project will reload with your changes. If Scrivener doesn't notify you of any changes and you know you've made some, that's when you click the "Sync Mobile" button or use File > Sync > with Mobile Devices - that just forces the project to check for any changes that have been downloaded into it from Dropbox and incorporate them.

As I say, I'll write a KB article and blog post on this later, and update the tutorial on both platforms based on feedback.

Thanks!

Keith
"You can't waltz in here, use my toaster, and start spouting universal truths without qualification."