The Great Big Scrivener Survey

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KB
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Mon Oct 12, 2020 9:20 pm Post

Hi all,

If you have fifteen minutes to spare, we'd be very grateful if you could fill in the following survey about how you use Scrivener and what you'd like to see in its future:

https://scrivenersurvey.eu.research.net/r/F9QH32L

Many thanks,
Keith
"You can't waltz in here, use my toaster, and start spouting universal truths without qualification."

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xiamenese
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Tue Oct 13, 2020 10:35 am Post

Keith, I spent time this morning filling in the survey and got as far as the page on how frequently I use features. I answered it fully, but it kept returning me to the page with "Error: this question needs answering". The question was "How often do you use Scrivenings view?" Although I answered "Often"—the real answer being "most of the time"! :D—it highlighted "Never" and I couldn't proceed.

I'll try again later!

:)

Mark
The Scrivenato sometimes known as Mr X.
iMac 27" (late 2015) 10.15.7, 24GB RAM, 512GB SSID
2017 iPad, iPadOS 14.3, 128GB, Apple Pencil
Scrivener, Scapple, Nisus Writer Pro, Bookends …

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Jaysen
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Tue Oct 13, 2020 10:39 am Post

Mr X and KB, I did not have that error last night right after KB posted. I did the survey via safari on ios14.
Jaysen

I have a wife and 2 kids that I can only attribute to a wiggle, a giggle, and the realization that she was out of my league so I might as well be happy with her as a friend. 26 years marriage later, I can't imagine life without her. -Me 10/7/09

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KB
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Tue Oct 13, 2020 10:51 am Post

xiamenese wrote:Keith, I spent time this morning filling in the survey and got as far as the page on how frequently I use features. I answered it fully, but it kept returning me to the page with "Error: this question needs answering". The question was "How often do you use Scrivenings view?" Although I answered "Often"—the real answer being "most of the time"! :D—it highlighted "Never" and I couldn't proceed.

I'll try again later!

:)

Mark


Hi Mark, that's strange - we haven't had any other users with issues. Was it definitely not pointing to another row in the writing section that had been missed? That is probably the clunkiest part of the survey.

Thanks for filling it in!
"You can't waltz in here, use my toaster, and start spouting universal truths without qualification."

si
sidderke
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Tue Oct 13, 2020 11:27 am Post

Thanks for setting up this survey. Filled it in completely (didn't have issues - Safari 14 on the Mac) and I hope it gives some of the answers or clarity you are looking for, from your user base.

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xiamenese
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Tue Oct 13, 2020 11:41 am Post

I was using Opera on my iPAD. We are about to change IP any moment now, so I'll try again with Safari once the network has been switched over.

Mark
The Scrivenato sometimes known as Mr X.
iMac 27" (late 2015) 10.15.7, 24GB RAM, 512GB SSID
2017 iPad, iPadOS 14.3, 128GB, Apple Pencil
Scrivener, Scapple, Nisus Writer Pro, Bookends …

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KB
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Tue Oct 13, 2020 12:11 pm Post

My favourite response so far is from the guy who ticked "Other" for everything so that he could tell us in all-caps in every single answer that we're idiots and thieves for being late with the Windows version. :D
"You can't waltz in here, use my toaster, and start spouting universal truths without qualification."

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Ki
Kinsey
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Tue Oct 13, 2020 12:50 pm Post

Done, thanks for looking for feedback from your users. Especially when it comes at the risk of people screaming at you in all caps!

Ps: no issues completing it here using Safari.

Mi
MikeGardiner
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Tue Oct 13, 2020 3:51 pm Post

Just filled it out, very excited by the implications of some of the questions!

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Daniela Wolfe
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Tue Oct 13, 2020 4:39 pm Post

Hey that wasn't too bad! I've completed much longer surveys.

I do hope you don't opt for a simplified version of Scrivener. I think it's just fine the way it is.

BTW, as a trans person I do appreciate you putting non-binary gender options in the survey.
Have a deliciously demented day,

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Ru
RuffPub
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Wed Oct 14, 2020 12:33 am Post

KB wrote:My favourite response so far is from the guy who ticked "Other" for everything so that he could tell us in all-caps in every single answer that we're idiots and thieves for being late with the Windows version. :D


Just stumbled on and completed the survey. I hope you had a damned good laugh at seeing the above. They're out there! :)

ho
houthakker
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Wed Oct 14, 2020 11:31 am Post

FWIW I abandoned the survey after a while – too long, alas, for the gap I had allocated.

Was there a warning of its length at the start, or any estimate of the time required, or remaining at each stage ?

I don't remember any such warnings or estimates ...

This is an unexpectedly long survey – and if such warnings have, in fact, been omitted, you might be able to plug a bit of data loss (and enhance the general impression of courtesy and active theory of mind : -) by adding them.

br
brookter
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Wed Oct 14, 2020 11:38 am Post

Both the original post (at the top of this thread ) and the email mention 15 minutes.

I think I took slightly longer than that, but a couple of my answers were detailed (NB: They weren't in shouty capitals and I didn't mention the Windows version at all...)

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houthakker
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Wed Oct 14, 2020 11:41 am Post

brookter wrote:Both the original post (at the top of this thread ) and the email mention 15 minutes.


Fair enough – I probably started it out of that context from a copied link.

It would helpful and productive, I think:
  • to bring those estimates into the survey itself,
  • and, if 15 mins is turning out to be more figurative or optimistic than researched, to adjust it a bit from the online data.

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KB
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Wed Oct 14, 2020 11:56 am Post

houthakker wrote:
brookter wrote:Both the original post (at the top of this thread ) and the email mention 15 minutes.


Fair enough – I probably started it out of that context from a copied link.

It would helpful and productive, I think:
  • to bring those estimates into the survey itself,
  • and, if 15 mins is turning out to be more figurative or optimistic than researched, to adjust it a bit from the online data.


This is already in there, though - it's right there on the survey introductory page, which is the first page you land on when you click the link for the survey. From that front survey page:

The Scrivener Survey
Welcome to the Scrivener Survey
This survey will help inform our decisions on the future development of Scrivener. It should take between ten and fifteen minutes to complete. We're interested in gathering feedback from anybody who has tried Scrivener - even if you decided it wasn't for you. The survey is entirely anonymous.

(Please note that nothing in this survey should be interpreted as hinting at our actual plans for the future.)

Thank you for participating.


Ten minutes may be optimistic, but it depends on the options selected; fifteen minutes is about right. (For the 1,500+ responses so far, the average time taken has been thirteen minutes according to the stats.) There is unfortunately no way to include a progress bar in Survey Monkey when you use branching page logic (which this survey does, and which is why the time required may vary). We did also say 15 minutes in the email and in all announcements about the survey, so we have tried to warn users about how long it will take!

If you get a little more time later, we'd be very grateful if you are able to fill it in, as we are very interested in the results, and the more users that help, the more useful those results will be.

RuffPub wrote:Just stumbled on and completed the survey. I hope you had a damned good laugh at seeing the above. They're out there! :)


They certainly are! In all fairness to that one, he did get funnier as the responses went on, with one all-caps reply saying that they had tried to find a keyboard without a caps key on Amazon since they tended to over-use it when angry, but no such thing existed, so MAYBE YOU CAN INVENT ONE IF YOU EVER FINISH SCRIVENER 3!!! (Or words to that effect.)

To everyone else, thanks for completing the survey!

All the best,
Keith
"You can't waltz in here, use my toaster, and start spouting universal truths without qualification."