Scapple is crashing since updating OS

de
deebee
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Platform: Mac

Tue Jun 19, 2018 9:22 am Post

Just updated to High Sierra 10.13.5 and now Scapple (1.3.1) keeps crashing. Any ideas what the problem is, or how to fix it?

Thanks, D

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xiamenese
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Location: London or Exeter, UK.

Tue Jun 19, 2018 9:32 am Post

If you really want to help L&L find out what's wrong, open Console and search for Scapple to see if there's a crash report and send it to them. If you can send them the file to examine, that will help too. The more information they have, the easier it is to find out what's causing the crash.

:)

Mark
The Scrivenato sometimes known as Mr X.
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rdale
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Tue Jun 19, 2018 2:08 pm Post

The first thing I'd try is to delete the program from /Applications and download a fresh copy to install. Maybe the upgrade corrupted something in the application bundle. At the very least, you'll have eliminated that solution from the list.
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de
deebee
Posts: 2
Joined: Tue Jun 19, 2018 9:17 am
Platform: Mac

Tue Jun 19, 2018 4:50 pm Post

Thanks, both.

It seems to be behaving for the moment. When I posted, earlier, I'd been getting the 'spinning beach ball of death'. (I needed a Scapple doc for an imminent work call, so was a bit like this....!)

Image

No problems now, though, but I will reinstall the app, as suggested, to make sure nothing is corrupted.

Re: Finding crash reports in Console - Would I search in any particular folder of those that come up ('Mac Analytics', etc), or just search the whole device? And is what I'd be looking for literally named 'crash report'? I'll start sending on any such reports to L&L, for any future issues, as I like their software a lot.

Thanks, again. D