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Inverted preview image in High Sierra

Posted: Tue Sep 12, 2017 1:37 pm
by davecomet
Preview Image is Inverted In High Sierra
Screenshot : http://d.pr/i/IMKTlO

Both Finder preview and quick look
Screenshot : http://d.pr/i/4KOW5N

All my Scapple files are the same.

Re: Inverted preview image in High Sierra

Posted: Tue Sep 12, 2017 2:29 pm
by AmberV
Thanks, that looks to be a universal issue with the beta version of macOS. We'll look into it!

Re: Inverted preview image in High Sierra

Posted: Wed Sep 13, 2017 12:13 pm
by KB
It seems to be a drawing bug in High Sierra. I've checked Scapple's Quick Look preview generator and the code all seems fine - as recommended by Apple for generators. But something in High Sierra is causing it to come out upside down. And of course, flipping it the right way around on High Sierra causes the preview to appear upside-down in earlier OSes. I have it on my list for further investigation - if it's not something fixed on Apple's end before High Sierra's release, then I'll dig deeper and possibly just flip things when it's viewed on High Sierra.

Re: Inverted preview image in High Sierra

Posted: Wed Oct 11, 2017 12:17 pm
by ub
It is is still happening now that High Sierra has been released.

Re: Inverted preview image in High Sierra

Posted: Sun Nov 26, 2017 1:52 pm
by tilnak
Just come across this, which is very annoying. Has anyone come up with a solution? I habitually use "Quick look" in finder
I will be very interested to know how to remedy this bug

Re: Inverted preview image in High Sierra

Posted: Sun Nov 26, 2017 2:09 pm
by AmberV
Have you applied the Scapple 1.3 update yet? Since Apple never fixed this, that update includes the patch for the problem KB referred to above. If you bought from Apple, the update will be available soon.

Re: Inverted preview image in High Sierra

Posted: Fri Dec 08, 2017 2:10 pm
by pseudonymTBD
I see the inverted images after importing the files into Scrivener 3 (using Scapple 1.3.1)

Re: Inverted preview image in High Sierra

Posted: Fri Dec 08, 2017 2:33 pm
by AmberV
I’d try a reboot cycle into safe mode to flush system caches. I wouldn’t think Apple would cache an application’s Quick Look mechanism, but Apple seems to cache more and more with every update, so who knows.

UPDATE: if you have this problem of the old Quick Look engine not updating with 1.3+, then read this post for a procedure that should cause the system to fully discard the old engine and install the new one.

Either way, on a fresh system with Scapple 1.3+ you shouldn’t get this problem. Scrivener has nothing to do with it by the way—it will be inverted in Finder, DEVONthink and anything else that makes use of Quick Look.

Scapple mac file - text inverted

Posted: Fri Dec 08, 2017 5:39 pm
by julia96154
Hi everyone. Has anyone found that Scapple files (Scapple 1.3.1 (61) when imported into Scrivener3, either via the file menu or by dragging, results in inverted text? Very strange. I also created a test Scapple file and the same happened. Would appreciate some thoughts.
Thanks.
Julia.

[By the way, I joined using Windows but now am exclusively mac]

Re: Scapple mac file - text inverted

Posted: Fri Dec 08, 2017 9:22 pm
by matsgz
Have you upgraded Scapple from 1.2 to 1.3? Experienced the problem myself with 1.2, and reported it. Apparently something happened when Mac OS went from Sierra to High Sierra. When I upgraded Scapple to 1.3, the problem disappeared and it now works for me as intended.

Re: Scapple mac file - text inverted

Posted: Fri Dec 08, 2017 11:16 pm
by pseudonymTBD
julia96154 wrote:Hi everyone. Has anyone found that Scapple files (Scapple 1.3.1 (61) when imported into Scrivener3, either via the file menu or by dragging, results in inverted text? Very strange. I also created a test Scapple file and the same happened. Would appreciate some thoughts.
Thanks.
Julia.


Yes, I see the same thing. Scapple 1.3.1, Scrivener 3

Re: Inverted preview image in High Sierra

Posted: Sat Dec 09, 2017 9:44 am
by AmberV
Moderator Note: merged with existing thread in bug hunt board.

Re: Inverted preview image in High Sierra

Posted: Wed Mar 07, 2018 4:10 pm
by pseudonymTBD
AmberV wrote:I’d try a reboot cycle into safe mode to flush system caches. I wouldn’t think Apple would cache an application’s Quick Look mechanism, but Apple seems to cache more and more with every update, so who knows.

Either way, on a fresh system with Scapple 1.3+ you shouldn’t get this problem. Scrivener has nothing to do with it by the way—it will be inverted in Finder, DEVONthink and anything else that makes use of Quick Look.


I tried restarting in safe mode and the issue remains. This problem effectively renders the integration of Scapple and Scrivener (a major selling point) useless. I am disappointed, and frankly, a little surprised that this gets such short shrift from L&L.

Re: Inverted preview image in High Sierra

Posted: Wed Mar 07, 2018 4:24 pm
by AmberV
Is it perhaps an older file? Here’s what I tried:

  1. Created a new blank project.
  2. Created a new Scapple board and added two notes in vertical orientation.
  3. Saved the board to the disk.
  4. Dragged the .scap file into the test project.

Result: right side up.

Do you get a different result with that precise checklist?

Re: Inverted preview image in High Sierra

Posted: Wed Mar 07, 2018 8:22 pm
by pseudonymTBD
AmberV wrote:Is it perhaps an older file? Here’s what I tried:

  1. Created a new blank project.
  2. Created a new Scapple board and added two notes in vertical orientation.
  3. Saved the board to the disk.
  4. Dragged the .scap file into the test project.

Result: right side up.

Do you get a different result with that precise checklist?


High Sierra 10.13.3 / Scrivener 3.0.2 (1506) / Scapple 1.3.1 (61)

Followed the above steps, same results as before