License not found on launch

Posts: 2
Joined: Tue Apr 08, 2014 2:32 am
Platform: Mac

Tue Apr 08, 2014 2:38 am Post


I just ran into this bug, but it resolves itself.

I had a large number of programs open, including Scapple and Scrivener, when I accidently rebooted the computer (wrong command in Alfred - I was not completely awake). When it rebooted, Scrivener loaded fine, but Scapple said that it could not launch the license agent (I forgot the name it gave). I simply shutdown Scapple and re-launched it and it was fine.

I am posting this in case anyone else sees it and panics. It says it is licensed fine now and no other issues has been seen.

Richard Guay

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Posts: 22694
Joined: Sun Jun 18, 2006 4:30 am
Platform: Mac + Linux
Location: Santiago de Compostela, Galiza

Tue Apr 08, 2014 4:27 am Post

That's a strange one. I might have been just a coincidence that the restart triggered a check and for some reason it failed at that point (perhaps the 'net was blocked when it tried the first time). It would have been a message from eSellerate, that is our vendor and we use their system for registration. If it happens again, there may be a permission issue on the computer, please contact our support address for further help. Hopefully it was just a weird thing with the reboot though. :)
Ioa Petra'ka
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