Zooming Issue

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ABNΞR࿕
Posts: 4
Joined: Tue Oct 23, 2018 2:01 pm
Platform: Mac

Thu Nov 15, 2018 7:27 am Post

Hey guys,

I found a problem that when I try to zoom a newly opened note with the trackpad, it doesn't work. After I worked on my notes about 30 mins, it became functioning again.

The interesting thing is ... I'm not able to figure out what did I do to it.

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AmberV
Posts: 22425
Joined: Sun Jun 18, 2006 4:30 am
Platform: Mac + Linux
Location: Santiago de Compostela, Galiza
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Thu Nov 15, 2018 4:28 pm Post

When you say that after half an hour it started working, does that mean it is still working? You’ve restarted the software since then, and there are no problems? Did other methods of zooming work when the gestures did not?

There are no settings for this in Scapple itself. All it does is listen for the system to send the commands that the gesture triggers. So in theory the only trigger for whether or not this works is the option in System Preferences: Trackpad: Scroll & Zoom. So if it was something you noticed for a while that is now gone, it's probably just a Mac glitch.
.:.
Ioa Petra'ka
“Whole sight, or all the rest is desolation.” —John Fowles

User avatar
ABNΞR࿕
Posts: 4
Joined: Tue Oct 23, 2018 2:01 pm
Platform: Mac

Sat Nov 17, 2018 2:32 am Post

Finally, I found the method to solve it.

Trackpad settings might be the cause. After I turn the "Tap to click" off, the issue never happened again.
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AmberV
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Sat Nov 17, 2018 7:40 pm Post

Interesting! I wonder if you turn the feature back on if it remains fixed. I don’t usually use tap to click on this Mac (the trackpad is too big), but I just tried turning it on for a bit and I could still zoom.
.:.
Ioa Petra'ka
“Whole sight, or all the rest is desolation.” —John Fowles

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ABNΞR࿕
Posts: 4
Joined: Tue Oct 23, 2018 2:01 pm
Platform: Mac

Thu Nov 22, 2018 4:49 am Post

I turned the feature back, and it was working well. But the next day it occurred again.

I think what caused this problem is that Scapple regarded the zooming gesture as the tap because I could still move the note page with two fingers.

I'll try to record my screen when this problem happens again.

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AmberV
Posts: 22425
Joined: Sun Jun 18, 2006 4:30 am
Platform: Mac + Linux
Location: Santiago de Compostela, Galiza
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Thu Nov 22, 2018 1:30 pm Post

Yeah that is what I was thinking as well. I played with having both tap to click and gesture zooming on, and tried to intentionally “confuse” the trackpad by tapping in different ways to start the gesture, etc. I think a few times I got a click instead of a zoom, so it looks like in theory that is a plausible explanation. If one were inclined to tap/zoom the way I was, all of the time by habit, then it might represent a conflict.
.:.
Ioa Petra'ka
“Whole sight, or all the rest is desolation.” —John Fowles