Scapple crashing when zooming in/out

ja
jaylongley
Posts: 8
Joined: Mon Feb 25, 2019 11:09 am
Platform: Mac

Thu Oct 17, 2019 10:19 am Post

Hi,

Over the last two days the normally- bulletproof Scapple has started crashing every time I zoom in or out using the trackpad on my Macbook Air. Is there a known bug?

ja
jaylongley
Posts: 8
Joined: Mon Feb 25, 2019 11:09 am
Platform: Mac

Thu Oct 17, 2019 10:21 am Post

Just created a new Scapple doc to check if it was just the one document crashing but it's happening to all of my documents now.

ua
uandmesong
Posts: 1
Joined: Fri Oct 18, 2019 7:51 am
Platform: Mac

Fri Oct 18, 2019 7:57 am Post

I am also under the same situation.

I am using macOS Catalina on Macbook pro 2019 and Scapple 1.30.3 (414), Appstore version.

Scapple is one of the important software in my workflow. Please fix it ASAP

ja
jaylongley
Posts: 8
Joined: Mon Feb 25, 2019 11:09 am
Platform: Mac

Mon Oct 21, 2019 1:44 pm Post

kewms - any input on this? It's making Scapple unusable and it's a crucial part of my daily work.

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auxbuss
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Mon Oct 21, 2019 1:53 pm Post

You might want to provide some basic diagnostics, such as: Scapple version and macOS version.

fwiw, it works fine here on v1.3.3 and macOS10.14.6 (also on an Air, as it happens).
Image

ja
jaylongley
Posts: 8
Joined: Mon Feb 25, 2019 11:09 am
Platform: Mac

Tue Oct 22, 2019 2:18 pm Post

auxbuss wrote:You might want to provide some basic diagnostics, such as: Scapple version and macOS version.

fwiw, it works fine here on v1.3.3 and macOS10.14.6 (also on an Air, as it happens).


I'm on the latest Mac OS Catalina 10.15 (19A583) and latest version of Scapple 1.3.3 (404). I'm starting to think there's a hidden message in the Scapple version :|

fe
ferretface
Posts: 2
Joined: Mon Dec 21, 2015 5:16 am
Platform: Mac

Wed Oct 23, 2019 1:29 pm Post

I'm having this issue too with Scapple 1.3.3 (404). I just updated to Catalina 10.15 on my MacBook Air (Early 2014)
This is crushing me. I hope you can fix it quickly.
It immediately crashes when I zoom out.

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AmberV
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Wed Oct 23, 2019 2:44 pm Post

We think we might have a solution for this one. It’s a truly stupid limitation that Apple added to 10.15, where a canvas can only have a maximum of 256 resizable units on it at once. For some reason they’ve managed to use a larger storage unit for years just fine, but with their first “64-bit only” OS upgrade, there are now 8-bit limiters in it. Go figure. :)
.:.
Ioa Petra'ka
“Whole sight, or all the rest is desolation.” —John Fowles

ja
jaylongley
Posts: 8
Joined: Mon Feb 25, 2019 11:09 am
Platform: Mac

Thu Oct 24, 2019 2:54 pm Post

AmberV wrote:We think we might have a solution for this one. It’s a truly stupid limitation that Apple added to 10.15, where a canvas can only have a maximum of 256 resizable units on it at once. For some reason they’ve managed to use a larger storage unit for years just fine, but with their first “64-bit only” OS upgrade, there are now 8-bit limiters in it. Go figure. :)


Good to hear, @AmberV (the fix that is...) Do you have an ETA on it?

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AmberV
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Thu Oct 24, 2019 3:16 pm Post

I couldn't say, but the compatibility update for 10.15 is overdue already, so it shouldn't be a year from now. ;)
.:.
Ioa Petra'ka
“Whole sight, or all the rest is desolation.” —John Fowles