Can I revert to older version of Scrivener for Windows?

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offrrokr
Posts: 11
Joined: Wed Mar 31, 2021 7:23 pm
Platform: Windows

Thu Apr 15, 2021 9:21 pm Post

I recently bought and downloaded Scrivener 3 for Windows (Version: 3.0.0.0 (1238528) 64-bit - 23 Mar 2021). After experiencing persistent program crashes when trying to SAVE AS or CREATE NEW PROJECT, I posted on Windows bugs and was advised to do a program uninstall and reinstall.

I tried that and it seemed to work... for a while. The program crashes have returned for CREATE NEW FILE.

I'm extremely frustrated with the new version (Version: 3.0.0.0 (1238528) 64-bit - 23 Mar 2021) being so buggy, and needing so much additional work to try to keep it running. I'm trying to write, NOT be a technical support person!

Can I download and return to an earlier version of Scrivener without losing any work I was able to do in Scrivener 3 for Windows?

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offrrokr
Posts: 11
Joined: Wed Mar 31, 2021 7:23 pm
Platform: Windows

Thu Apr 15, 2021 9:54 pm Post

Additional Information for Scrivener3 for Windows program crash when trying to Create New Project.

I found the attached Windows Error Reporting (WER) file for the Scrivener crash - in case any windows gurus/Scrivener tech support folks can make any sense of what is happening...
Attachments
Scrivener3_Windows_AppCrash_Scrivener.exe_Report_wer.txt
(30.36 KiB) Downloaded 20 times

User avatar
tiho_d
Posts: 1548
Joined: Tue Sep 13, 2011 1:14 pm
Platform: Linux + Windows

Fri Apr 16, 2021 1:03 am Post

Try to disable your antivirus an try Scrivener again.
If Scrivener works as expected in this case, white list Scrivener and your Scrivener project folder with your antivirus application.

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offrrokr
Posts: 11
Joined: Wed Mar 31, 2021 7:23 pm
Platform: Windows

Fri Apr 16, 2021 11:15 pm Post

Thanks - I tried turning off my Avira Real-Time protection - no change, still does same Scrivener3 crash when trying to Create New Project. I also tried adding new firewall rules for incoming and outgoing for Scrivener, but again, behavior stays the same.

Anybody get any clues from the attached .WER file?

ch
chrisdr2
Posts: 84
Joined: Wed Oct 16, 2019 9:09 am
Platform: Windows

Sat Apr 17, 2021 10:27 am Post

I did a quick search and found a few references to Avira causing app crashes with error id: c0000374. Entirely disabling Avira worked around the issue, followed by upgrading to the latest version - perhaps worth checking that you are running the most up-to-date version.

of
offrrokr
Posts: 11
Joined: Wed Mar 31, 2021 7:23 pm
Platform: Windows

Sun Apr 18, 2021 4:59 pm Post

I am submitting this directly to Support - I would delete this post thread if I knew how - but cannot find any way to do that.