Beta 035 crash (report attached)

du
duende
Posts: 44
Joined: Thu Feb 24, 2011 3:48 pm
Platform: Windows

Fri Oct 21, 2011 5:02 am Post

First crash of version 035 for me since it was released. Crash occurred when I was typing in one of the text frames. System is Win 7 Ultimate/SP1/x64.
Attachments
crash report.txt
(1.67 KiB) Downloaded 29 times

mo
morvenwestfield
Posts: 45
Joined: Thu Apr 21, 2011 5:30 pm
Platform: Windows
Contact:

Sun Oct 23, 2011 9:19 pm Post

I just had my first crash ever. I'm going to try to find the crash report, but in the meantime, here's what was going on at the time.

I had Scrivener open, but was using Firefox to research something. I found something I wanted to store for later use.

Back in Scrivener, I clicked Research on the left. It expanded to show Sample MS. I double-clicked that, and that's when Windows 7 told me it wasn't responding.

mo
morvenwestfield
Posts: 45
Joined: Thu Apr 21, 2011 5:30 pm
Platform: Windows
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Sun Oct 23, 2011 9:36 pm Post

duende, where did you find the crash report? I thought it would be in a Scrivener log file somewhere, but I couldn't find it searching for *.log

mo
morvenwestfield
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Joined: Thu Apr 21, 2011 5:30 pm
Platform: Windows
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Sun Oct 23, 2011 9:48 pm Post

Never mind. I found it using
Control Panel > Administrative Tools > Event Viewer

Fault bucket 2649673235, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Scrivener.exe
P2: 0.0.0.0
P3: 4e846457
P4: Scrivener.exe
P5: 0.0.0.0
P6: 4e846457
P7: c0000005
P8: 00165460
P9:
P10:

Attached files:
C:\Users\morven\AppData\Local\Temp\WER747C.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\morven\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Scrivener.exe_5a86d77fb3a9ea9a92a46d1b5384bc6bdab_1251fb95

Analysis symbol:
Rechecking for solution: 0
Report Id: 96d109f9-fdbb-11e0-8491-842b2ba8f717
Report Status: 0

mo
morvenwestfield
Posts: 45
Joined: Thu Apr 21, 2011 5:30 pm
Platform: Windows
Contact:

Sun Oct 23, 2011 9:51 pm Post

I meant to add this attachment.
Attachments
Report.wer.txt
Crash log
(11.39 KiB) Downloaded 20 times

User avatar
MimeticMouton
Posts: 8902
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Platform: Mac + Windows
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Mon Oct 24, 2011 1:51 am Post

Thanks, both of you. morvenwestfield, do you know which template were you using and when it was created? (e.g. Was this a new project created in 035 or one from several betas ago?) Same question actually to duende--was the document you were typing in written entirely in Scrivener for Windows, or did it have text pasted in from somewhere else or originally written in the Mac version?
Jennifer Hughes
(MM for short)