Beta 026 crashes

du
duende
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Platform: Windows

Mon Jul 18, 2011 7:01 pm Post

Beta 026 crashed on me during use last night for the first time. I've been using it daily since it was released. It's not something I can reproduce. Are crash reports automatically generated and sent to you guys?

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MimeticMouton
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Mon Jul 18, 2011 11:55 pm Post

Sorry to hear about your crash! Unfortunately, no, we don't automatically get reports, but if you can paste in the one that Windows generated, that would be great. To get the report*:

1. Open the Control Panel and choose Administrative Tools (under System and Security if you're viewing categories)
2. Open Computer Management
3. In the tree view, select System Tools\Event Viewer\Windows Logs\Application
4. In the window on the right, you should see a list of reports Information, Error, and Warning. Group these by date and sort by level, and then look for any errors that occurred at the time of your crash--the source column should say something like "Application Error" or "Application Hang". Selecting any one should show you the details in the lower part of the window; you can also double click to open it in a new window. Make sure that "Scrivener.exe" is referenced in the description of the error, and then use the Copy button to send the contents to your clipboard (if you get an option, choose "copy details as text" rather than "copy table").
5. Paste the crash details in a post here, with your description of the crash.

* These steps are for Windows 7; Vista and XP may be slightly different. In XP I believe the path in step 3 is just System Tools\Event Viewer\Application

If you could provide that along with your OS version and as much as you remember about what you were doing when you got the crash (splitting documents? dragging items in the binder? trying to view a group of documents as Scrivenings?) that would be quite helpful.
Jennifer Hughes
(MM for short)

du
duende
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Platform: Windows

Tue Jul 19, 2011 12:41 am Post

Ok thanks, I didn't know about this. The crash report is attached. System is Win 7 Ultimate/SP1/x64. I was simply typing in one of the text frames when the crash occurred.
Attachments
crash report.txt
(1.66 KiB) Downloaded 76 times

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MimeticMouton
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Tue Jul 19, 2011 12:56 am Post

Thanks, I've passed this on to Lee. If you get it again (which of course I hope you don't!) please let me know. I'm afraid I don't know of anything off the top of my head that would be related to just typing, so I don't have any workarounds to suggest at the moment.
Jennifer Hughes
(MM for short)

du
duende
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Platform: Windows

Tue Jul 19, 2011 2:18 am Post

Thanks. Scrivener has been rock solid otherwise so I'm not too worried. I lost no more than a sentence or two because of the autosave.

du
duende
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Wed Jul 20, 2011 2:19 am Post

Ok, it crashed again. :-/ This time I'm sure what I was doing when it crashed: nothing -- I was literally just starting at Scrivener reading text; not moving the mouse, typing, scrolling, or anything else.

The new crash report is attached.
Attachments
crash2.txt
(1.66 KiB) Downloaded 46 times

br
brightthings
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Location: Korea

Thu Aug 04, 2011 12:53 pm Post

Same thing is happening to me and only just started today. It has happened several times, giving the same error, except the "Faulting process id" is different each time.

Faulting application name: Scrivener.exe, version: 0.0.0.0, time stamp: 0x4e157094
Faulting module name: QtGui4.dll, version: 4.7.2.0, time stamp: 0x4e1504b3
Exception code: 0xc0000005
Fault offset: 0x0017d5d6
Faulting process id: 0x1098
Faulting application start time: 0x01cc527c25d2114f
Faulting application path: C:\Program Files (x86)\Scrivener\Scrivener.exe
Faulting module path: C:\Program Files (x86)\Scrivener\QtGui4.dll
Report Id: 9c3c4103-be8b-11e0-b4e8-0019b91dc2a3

Win 7 / Ultimate / x64

I wasn't doing any special action, sometimes just typing or dragging text. Fortunately, no work has been lost.

I'm thinking of uninstalling and going back to 025 if possible.

du
duende
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Thu Aug 04, 2011 4:53 pm Post

brightthings wrote:I'm thinking of uninstalling and going back to 025 if possible.

before you do that, you might try making sure your machine has all recent Windows updates, and also restart it, then see if you get further crashes. since my last post in this thread, i've not had any more Scrivener crashes, so not sure if it's something a recent Windows update fixed or not.

br
brightthings
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Thu Aug 04, 2011 10:44 pm Post

@deunde - I restarted a couple of times and tried different things, like making sure no other programs were running, etc. Still crashed. However, last night when I restarted it, nothing happened and I could use it as normal. So, I'll see what happens today.
Asus Z77-Corsair Custom Build: Win 7 <> HP Proliant 350ML 64 bit: Mint <> Dell Optiplex 745 64 bit: Mountain Lion <> Dell Inspiron 8500: Maverick <> iBook G4: OSX Tiger <> Scrivener on Windows and Linux and Mac!

br
brightthings
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Sat Aug 06, 2011 7:24 am Post

Well, since my last post I've used Scrivener for a full day and for a half day and had no problems at all.

Go figure.
Asus Z77-Corsair Custom Build: Win 7 <> HP Proliant 350ML 64 bit: Mint <> Dell Optiplex 745 64 bit: Mountain Lion <> Dell Inspiron 8500: Maverick <> iBook G4: OSX Tiger <> Scrivener on Windows and Linux and Mac!

br
brightthings
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Mon Aug 08, 2011 3:39 am Post

I spoke too soon....

Faulting application name: Scrivener.exe, version: 0.0.0.0, time stamp: 0x4e157094
Faulting module name: QtGui4.dll, version: 4.7.2.0, time stamp: 0x4e1504b3
Exception code: 0xc0000005
Fault offset: 0x0017d5d6
Faulting process id: 0x17d0
Faulting application start time: 0x01cc55622e866d3b
Faulting application path: C:\Program Files (x86)\Scrivener\Scrivener.exe
Faulting module path: C:\Program Files (x86)\Scrivener\QtGui4.dll
Report Id: ec36e0e2-c16e-11e0-9e3f-0019b91dc2a3

------

In this case, I wasn't doing anything in Scrivener. I had Scrivener open in the background and was watching a youtube video with Google Chrome. Then I clicked on Scrivener to start working in it, and at that point it crashed.
Asus Z77-Corsair Custom Build: Win 7 <> HP Proliant 350ML 64 bit: Mint <> Dell Optiplex 745 64 bit: Mountain Lion <> Dell Inspiron 8500: Maverick <> iBook G4: OSX Tiger <> Scrivener on Windows and Linux and Mac!

mo
morvenwestfield
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Mon Aug 08, 2011 2:38 pm Post

brightthings wrote:In this case, I wasn't doing anything in Scrivener. I had Scrivener open in the background and was watching a youtube video with Google Chrome.


That's Scrivener's new No Goofing Off feature. If it detects you've been watching videos instead of writing, it punishes you when you return. :D

jr
jravan
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Mon Aug 08, 2011 2:54 pm Post

026 just crashed on me for the first time. I had just edited "was enjoying this." to "was actually enjoying this.", and had then started rereading the paragraph. In other words, at the time of the crash, I was not doing anything.

Here's the crash XML from 64-bit Vista:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-08-08T14:36:50.000Z" />
<EventRecordID>18105</EventRecordID>
<Channel>Application</Channel>
<Computer>foobar-PC</Computer>
<Security />
</System>
- <EventData>
<Data>Scrivener.exe</Data>
<Data>0.0.0.0</Data>
<Data>4e157094</Data>
<Data>QtGui4.dll</Data>
<Data>4.7.2.0</Data>
<Data>4e1504b3</Data>
<Data>c0000005</Data>
<Data>0017d5d6</Data>
<Data>14bc</Data>
<Data>01cc55c51a06a0b0</Data>
</EventData>
</Event>

When I brought the project back up and looked, the edit I had made immediately before the crash had been correctly auto-saved.

mj
mjadwiga
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Thu Aug 11, 2011 3:17 pm Post

026 just crashed while I was working through the tutorial. I had just finished Step 14, and Scrivener crashed just after I selected Step 15 in the Binder. Upon restarting, I was able to access Step 15 without any trouble, though I hadn't worked through the previous steps, so no other documents were open.

Crash log is attached - thanks!
Attachments
crash08112011.txt
(1.67 KiB) Downloaded 53 times

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MimeticMouton
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Thu Aug 11, 2011 6:13 pm Post

Thanks for the reports, all! Keeping Lee busy. :)
Jennifer Hughes
(MM for short)