devinganger wrote:(emphasis added by me)Bradley310 wrote:I think everyone has the right to come into the forums and complain that L&L isn't getting things done as fast as they should
...and this is where this is bogus.
The only people who get to decide how fast L&L *should* be getting things done is...TADA! L&L.
"Should" is a matter of personal expectations. If you're getting upset about a "should" you are holding expectations that are contrary to reality. Causes heat and friction, yes, but in the end, it's a problem with the person holding the "should" in their head. It's rude to bring those personal expectations here and vent on people.
Because no matter what company it is, people will complain. A company should expect that. Having worked in the hospitality industry for over 20 years, I know the adage that "the customer is always right' is BS. The customer is not always right, but to not allow them to air their frustration and receive some type of polite response is far worse than no response at all.
Whether you and I believe there should be no expectation is irrelevant.