Sun Jan 19, 2020 4:35 pm Post
Sun Jan 19, 2020 4:42 pm Post
Sun Jan 19, 2020 4:49 pm Post
Mon Jan 20, 2020 1:44 pm Post
In the old days, one would have a physical package listing their serial number. These days we rely on email and customer service to keep track of such things.
I have proof of purchase, but that does not matter to their financial team.
Mon Jan 20, 2020 2:17 pm Post
Mon Jan 20, 2020 2:25 pm Post
Jeadupree wrote:I used Scrivener for a long while. It helped to organize a complex project that i was working on at the time. Since then, my Windows os crumpled and i started using linux.
I finally return to Windows, and was very excited to jump back into using Scrivener. But when i searched, i could find no record of my serial number. Scrivener support says that they cannot find my email in their system. Adding to that, they have changed payment systems several times in the last two years, so they have no way of tracking my purchase. In the old days, one would have a physical package listing their serial number. These days we rely on email and customer service to keep track of such things. Both have failed me. I have proof of purchase, but that does not matter to their financial team. I refuse to buy this product a second time since the support is so horrible. My advice? Be very careful.
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