WIndows 3 Release: My Thoughts

Th
Thanatos0042
Posts: 17
Joined: Wed Oct 30, 2019 2:26 pm
Platform: Windows

Mon Nov 04, 2019 10:01 pm Post

catty404 wrote:...the D drive) in it's supposed installed directory (C drive). It had never been installed on the C drive, and nothing had been moved there. This also broke the uninstaller. I had to manually remove everything I could find from the drives and the registry. After about two months of back and forth with a very patient and helpful tech support member, I was able to get it to run for a single session. After that, it would not open again.


Just so you know - I have the latest 1.9 version installed on a Windows 10 desktop where I have a C:, D: and E: - I have Scrivener insalled on my D: (and always have) and I have all my project files saved to E: (this is a drive I regularly back up). The 1.9.8 version I started with was done with the same setup and no problem too.

I've uninstalled it and reinstalled it (Because it crashes on me since I updated to the latest last 2 versions), but it does load up all my projects just fine again and again without issue. Installs and uninstalls just fine a well.

So, I don't know why you are having the issue you are having, but it's not unversal.

Ca
CassiusEpps
Posts: 2
Joined: Sat Oct 26, 2019 5:29 pm
Platform: Windows

Tue Nov 05, 2019 10:23 am Post

kewms wrote:
CassiusEpps wrote: I have now paid for this product twice, only to have been left with the same product I had before the second payment.


Uh, why did you do that?

Your original purchase already qualifies you for the upgrade discount, allowing you to purchase Scrivener 3 (when ready) for less than you paid for the second license. Since we have always been very clear that it would, I'm not sure how your spending decision is our fault.

Katherine



Okay, see, this is obviously a mistake on my part. Your mistake, however, is not addressing the rest of my post. You picked out one thing, decided to be snarky, instead of choosing to perform any kind of customer service. I merely was pointing out that complaint from customers is not a bad thing, especially when a major release is as tardy as yours is. Please, sweetheart, do not think that you are somehow in the right here. You all have been talking about a release for a long time, while continuously pushing back a deadline that you were able to meet for other platforms. The problem is that you all don't have the resources to pull off what you claimed you could, and now you're probably sleep deprived and over-caffeinated, snipping at customers, not moderating your forums, and making general asses of yourselves. So, either address the concerns of myself and others in this forum or get back to work making a product that should have been done months ago. Whatever you choose, put a smile on it, because the way you responded is unacceptable. Have a good evening. Don't respond to this message because I'm not checking the cesspool again.

Ta
TadeoBlanco

Tue Nov 05, 2019 10:33 am Post

Calling a professional member of the L&L team ‘sweetheart’ is condescending and sexist to begin with and your post descends into your own cesspool from there.

User avatar
xenonexia
Posts: 28
Joined: Mon Nov 27, 2017 1:30 pm
Platform: Windows
Location: Stockholm

Tue Nov 05, 2019 1:58 pm Post

Not sure about this thing with Windows and v1x of Scrivener refusing to start up. I too am running both v1x and the beta on several computers, from several generations and different manufacturers of CPU's, GPU's and so on. If it was a general Windows problem, I think I would have run into it by now. I just haven't. So there must be something else going on.

From my knowledge of Windows and from having worked IT Support for some years (a few years back, nowadays, though), my mind sort of wanders towards something being corrupted in registry or addresses on master boot record. Something like that. And what might actually solve it would be to refresh (sadly, these days, usually via a clean install to be sure) of Windows to make sure those issues are ironed out. Which they would probably be.

It's not a fun thing to have to reinstall Windows, and then reinstalling apps and all of that. But to honest here... any Windows install that is older than one year will be increasingly slowed down and prone to those kinds of problems. The Windows install will simply deteriorate over time, and will end up giving you grief of many different kinds (including things like these) regardless. So that is the Windows tech person tip, I guess. Though I have no idea (haven't looked into it and am not at all affiliated with L&L obviously) how exactly Scrivener plays with Windows, its registry and such in more detail.
A clean Windows reinstall might (should) solve the problem with Scrivener not booting, but as too often, without knowing more about the problem, I cannot give a solid promise, though.
"If you believe in me", the unicorn said, "I'll believe in you".

User avatar
xenonexia
Posts: 28
Joined: Mon Nov 27, 2017 1:30 pm
Platform: Windows
Location: Stockholm

Tue Nov 05, 2019 2:08 pm Post

Regarding the request for a "none-ending" beta build. I understand perfectly why there is an expiration date tagged onto each build. And that is just simply fair, though I see Catty's problem here as well. Most, if not all, software will have expiry added to each beta, and most apps just simply either won't start unless you update or buy the release product eventually, or there will be a link or something to be able to upgrade to the latest version.

What L&L could actually do, though, without losing control of the need to add an expiration date, would be to add a second "tier" or "fork" to the beta system. Something like:

Beta Avenue 1: Current beta update rate, every 15-30 days or so.
Beta Avenue 2: Update rate slowed down, so that updates can be done every 30-45 days, 30-60 days, or perhaps - prompt an update every other update update cycle on Avenue 1.

Just a thought. But I have no idea how the app is written to begin with, and if that would take a lot of time off the hands of the devs that would probably be better used for making sure the hot release of v3 can be made as soon as possible.
"If you believe in me", the unicorn said, "I'll believe in you".

Th
Thanatos0042
Posts: 17
Joined: Wed Oct 30, 2019 2:26 pm
Platform: Windows

Tue Nov 05, 2019 3:42 pm Post

Astaff wrote:Calling a professional member of the L&L team ‘sweetheart’ is condescending and sexist to begin with and your post descends into your own cesspool from there.


That was actually the whole point of his post. Giving back the kind of treatment he felt he received.

Xenonexia wrote: ...snip...windows stuff...snip


You're absolutely correct with this. The user should download a good registry cleaner and try to clean up the WIndows registry and try again.

Barring that, if you are running Windows 10 you can do a file/system refresh before you finally resort to having to do a reinstall of te OS.

That being said, a reinstall of the OS is a good idea to do on a Windows PC on a semi-regular basis. Every other year isn't an unreasonable schedule for it.

I actually re-install my Windows desktop PC once a year and hence, I rarely have any trouble with software. Of course, I also install Hyper-V and run a Windows VM for anything I'm not sure about installig on my main pc too (and that's saved my machine a few times).

I installed Scrivener on my roommates PC last night as a test, her PC is setup the same way with a C:, D: and E: drive and it worked flawlessly. I do believe this is more of a localized PC problem than any issue with Windows 10 or Scrivener of the 1.9.x series.

User avatar
AmberV
Posts: 24310
Joined: Sun Jun 18, 2006 4:30 am
Platform: Mac + Linux
Location: Ourense, Galiza
Contact:

Tue Nov 05, 2019 4:53 pm Post

I believe they’ve increased expiration rate down quite a bit recently, since it’s getting closer to finished. Back when it started, the release schedule was more like your Avenue 2, and expirations were almost quarterly I think.

But by that same token, it’s probably a bit late in the game to be retooling the beta program. :) Food for thought the next time we need to do an extended public beta though.
.:.
Ioa Petra'ka
“Whole sight, or all the rest is desolation.” —John Fowles

ca
catty404
Posts: 6
Joined: Tue May 14, 2019 8:24 pm
Platform: Win + iOS

Tue Nov 05, 2019 8:39 pm Post

I see my request was unreasonable and I appreciate the responses. I will wait patiently for scrivener 3.

I am also glad this issue is not universal. Happy writing.

User avatar
AmberV
Posts: 24310
Joined: Sun Jun 18, 2006 4:30 am
Platform: Mac + Linux
Location: Ourense, Galiza
Contact:

Tue Nov 05, 2019 9:34 pm Post

Thanks for understand, and sorry again that it isn’t more compatible with what works best for you. Hopefully it shouldn’t be too much longer though.
.:.
Ioa Petra'ka
“Whole sight, or all the rest is desolation.” —John Fowles

User avatar
xenonexia
Posts: 28
Joined: Mon Nov 27, 2017 1:30 pm
Platform: Windows
Location: Stockholm

Wed Nov 06, 2019 1:44 pm Post

Mm... Registry cleaners. Can be quite handsome little helpers, can't they? However, I do feel a slight aversion towards actually recommending anyone to use something as powerful as those critters, as in the wrong hands and without knowledge of how the OS and the app itself works, they can often do more harm than good, and end up a user in a whole hurricane of problems. :shock: :mrgreen:

I guess I'm just a bit more careful with asking people to use those things and generally prefer a good "clean up everything (including ears, toes and navel) and start over from scratch" as a more suitable recommendation. But that's just me. And my being lazy and not wanting to get involved with doing the extra cleanup duties if things get messed up. :lol: :lol: :wink:

In any case, sorry Catty, for not having arrived at a better solution for you. I hope it turns out well in the end, after all.
"If you believe in me", the unicorn said, "I'll believe in you".

User avatar
xenonexia
Posts: 28
Joined: Mon Nov 27, 2017 1:30 pm
Platform: Windows
Location: Stockholm

Wed Nov 06, 2019 1:47 pm Post

AmberV wrote: ||...it’s probably a bit late in the game to be retooling the beta program. :) Food for thought the next time we need to do an extended public beta though.



It was just a wild idea I had. I totally realize things are getting a bit too close for any of that, but as you say, it might be worth an extra thought in a few years, when we're all in the midst of the wait for "episode 4" of this tale.
"If you believe in me", the unicorn said, "I'll believe in you".

Th
Thanatos0042
Posts: 17
Joined: Wed Oct 30, 2019 2:26 pm
Platform: Windows

Wed Nov 06, 2019 4:15 pm Post

I can't say I hesitte to recommend them anymore, programs like CCleaner back up the changes they make to the registry so if you need to, a boot to safe mode and re-import resolves any issues that were caused. I've recommended this one alone hundreds of times for people and never had a bad report back.

That being said, before one does any cleaning or reinstall of their system they should always make a verified back up of their data to prevent data loss. Unexpeted things can happen - components fail, software is too corrupt to be fixed, bugs, etc.

and you are the only one responsible for your own data.

Lastly, you can always take it to some computer store for them to do it for you if you are worried about the complexity of it.

Now personally, I think a whole start-over from scratch is a lot more complex and invasive and more work, but sometimes it is the only solution to solve a problem with Windows.

But follow one of my suggestions or not, it's worth absolutely everything you paid me to get it :) lol

User avatar
kewms
Posts: 6427
Joined: Fri Feb 02, 2007 5:22 pm
Platform: Mac

Wed Nov 06, 2019 6:48 pm Post

Thanatos0042 wrote:Lastly, you can always take it to some computer store for them to do it for you if you are worried about the complexity of it.


Well... I've had mixed experiences with this solution. If you have enough knowledge to solve the problem yourself, that's almost always the best answer. If you don't, always take a backup *before* you hand your device over to someone else.

Katherine
Scrivener Support Team

dg
dgmcalgary
Posts: 5
Joined: Tue Jul 02, 2019 12:46 am
Platform: Windows

Wed Nov 06, 2019 9:17 pm Post

Is anyone else looking over the new Manual document and drooling?

It looks SOOOO good.

Reading and familiarizing myself - learning some new tricks too.

So happy to be using this solution.

Th
Thanatos0042
Posts: 17
Joined: Wed Oct 30, 2019 2:26 pm
Platform: Windows

Wed Nov 06, 2019 9:22 pm Post

kewms wrote:
Well... I've had mixed experiences with this solution. If you have enough knowledge to solve the problem yourself, that's almost always the best answer. If you don't, always take a backup *before* you hand your device over to someone else.

Katherine


For me, it'salways been mixed experiences with car mechanics :) I'm total rubbish with cars. With the existance of Google Reviews and Yelp and the like, it's doesn't have to be as much of a gamble as it used to be, dependng on where you live of course.

But I agree, if you can do it all yourself then you really should, including regular backups of your data. But if you have to take it in, any decent place will offer to do a backup of your data for a service fee.

Just make sure you clear those browser histories, cache and personal picture directoried LOL