Thu Jul 14, 2016 10:39 am Post
Thu Jul 14, 2016 4:06 pm Post
squeakyhiro wrote:That this thread is still continuing, seems to be testament to the frustration and disappointment many Windows users are experiencing.
Fri Jul 15, 2016 6:59 pm Post
devinganger wrote:Be careful with most statements like "I think most people using Scrivener would agree..." because I can guarantee you will be surprised.
Mon Jul 18, 2016 2:25 pm Post
garpu wrote:Exactly this. You don't see or hear from all the satisfied Scrivener users (myself included) because there's nothing really to say. Instead we clog up things in the coffee end of the forums. (Or, in my case, go months without going to the forums.)
Mon Jul 18, 2016 3:22 pm Post
Jaaaarne wrote:The satisfied Scrivener users are probably too busy using Scrivener for its intended purpose, and thus have no time to spare for forums. Unless they are busy procrastinating.
Thu Jul 21, 2016 9:27 am Post
Fri Jul 22, 2016 8:14 pm Post
Sat Jul 23, 2016 10:14 am Post
Sun Jul 31, 2016 3:45 am Post
Sun Jul 31, 2016 4:12 am Post
markfasano wrote:It's my perception that when a program's functionality is not at parity across platforms, (often significant) resentment exists among the "less favored" user base.
Here's how I imagine the dynamic plays out: Eventually these folks come up against a constraint while using the program -- something they want it to do that it can't, or something they wish it did "better." So they trot online to the support forum and discover that, holy smokes, the Mac version or the Windows version can do that thing, or X version does do it better.
And then they think. They think about how they paid the same, or almost the same amount of money for their redheaded-stepchild version that the developer -- whether it's a small shop or Acme software giant -- obviously doesn't give a shit about, and they stew in that. And then they feel cheated. And they stew in that. By now they're shivering with rage. And then they climb back online to let "management" have it with both barrels. (Unfortunately for them, management's not reading their jeremiads).
So, regarding the real or perceived shortcomings of Scrivener Windows: On these fora, plenty of friendly, well-meaning folk reply to such complaints with, "Well, if Scrivener doesn't work for you then try something else." Perfectly reasonable response. The problem is that, compared with Scrivener, there is nothing else. No other program even remotely comes close to doing what Scrivener does. So telling them, "Sorry you're dissatisfied, good luck with the alternatives" is just jamming their (imagined?) impotence back in their faces.
The best parallel with this spate of Scrivener Windows negativism I can think of off the top is Quicken (which is actually an imperfect parallel, since Quicken Windows -- the favored platform -- is and has been a stinking pile of deuce for years, whereas Scrivener Windows -- while suffering from a rather yucky font display and lacking such goodies as Snapshot comparison -- is a highly functional program). Intuit has treated Quicken Mac users like a wet food stamp for years. (And it should be said to those who decry the breach of civility on this forum that the entire Quicken forum is like Lord of the Flies compared with this space). Quicken Mac users look at their Windows counterparts, who paid (roughly) the same amount for their software and think, "Sure, they've got a bloated, buggy, dysfunctional pile of dung to contend with. But look at all the features they have but we don't."
Here's where I think the Scrivener/Quicken parallel is apt: like Scrivener, Quicken is indispensable. In the sphere of personal finance software, there simply is no alternative. So when (not if) Quicken breaks down on you, and erases 10 years of your mortgage transactions, or titanically screws your tax calculations, you can like it or you can lump it. And such conditions tend to breed at least a little bit of anger.
Sun Jul 31, 2016 4:32 pm Post
And while it may it may rankle some to hear the "sorry it doesn't work for you, hope something else works" responses, is there something else people are supposed to say?
Sanguinius wrote:In most of our experiences, Scrivener DOES work, so we have no frame of reference to understand the debilitating problems others are having ... Is it better for us to say sorry because there's nothing else to say and risk the upset user feeling patronized or pushed aside? Or is it better for us to not say anything at all and risk them becoming more upset by feeling ignored?
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