Program not Opening

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itsonmars
Posts: 4
Joined: Wed Oct 27, 2010 6:53 pm
Platform: Windows

Wed Oct 27, 2010 6:56 pm Post

Yesterday evening I downloaded the free Scrivener trial for NaNoWriMo (windows of course.) I had been using it and it was acting perfectly fine until about an hour ago. I closed to the program and then when I went back to try and open it again it won't open. No matter how many times I click the icon its not openening. I've tried restarting my computer, I don't really know what else to try. Can you help?

Ja
Jaype
Posts: 57
Joined: Sat Oct 03, 2009 8:40 pm
Platform: Mac + Windows
Location: Truro, Cornwall, UK

Wed Oct 27, 2010 9:45 pm Post

Hi itsonmars - can you give us a little more detail on this one? For instance, are you using XP, Vista etc. There have been a few issues with XP, so if you let us know we can be of more help. Cheers.

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itsonmars
Posts: 4
Joined: Wed Oct 27, 2010 6:53 pm
Platform: Windows

Wed Oct 27, 2010 10:01 pm Post

I'm using 7.

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itsonmars
Posts: 4
Joined: Wed Oct 27, 2010 6:53 pm
Platform: Windows

Wed Oct 27, 2010 10:02 pm Post

And I honestly don't know what else i can tell you that would help...I tried uninstalling then reinstalling it but that didn't work either.

ad
adelheid
Posts: 4
Joined: Wed Oct 27, 2010 10:09 pm
Platform: Windows

Wed Oct 27, 2010 10:12 pm Post

I've just downloaded and installed the Windows Beta this morning.

On attempting to open it, I get the following error message:

"The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail."

Any advice?

ETA: Oops, sorry: I'm using Vista.

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itsonmars
Posts: 4
Joined: Wed Oct 27, 2010 6:53 pm
Platform: Windows

Thu Oct 28, 2010 1:43 am Post

I'm pretty sure now that the problem is that its not compatible with windows 7. I tried to change the compatibility mode and there is no windows 7 option. (Heh, sorry for the constant posts here, I was just really enjoying the program and was upset when it stopped working. although i was warned.)

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DMJ
Posts: 165
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Thu Oct 28, 2010 9:57 am Post

Thanks itsonmars and adelheid. "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail." has been reported a number of times, so Lee has this one logged and is working on a solution.

We appreciate your patience. I am sure Lee will get a beta update out as soon as he can.

I haven't personally looked at the compatibility mode, but Scrivener was developed on and initially tested using Windows 7 machines. I'm currently running it without a glitch (apart from know bugs and unfinished features) on Windows 7 myself.

All the best,
David

Ma
Mankindof
Posts: 10
Joined: Wed Oct 27, 2010 6:01 pm
Platform: Windows
Location: Austin, TX

Thu Oct 28, 2010 12:55 pm Post

itsonmars,
I'm also running it fine on Windows 7. (I have 64-bit Professional edition.)

And for your own information, there is no Windows 7 compatibility mode because the purpose of compatibility mode is to run programs that used to work on earlier versions of Windows in a manner that simulates running them on those earlier versions (like XP). So naturally, your only options in compatibility mode will be earlier versions of Windows. But since we know the program works in Windows 7 for other folks, that's not going to be your answer anyway.

Did you check the event log, or perhaps look in Task Manager to see if scrivener.exe is running in memory?

When you click the shortcut does anything happen at all? Do you get any error message from Windows, or is there no sign of life whatsoever?

gr
greengirl512
Posts: 1
Joined: Fri Oct 29, 2010 2:43 am
Platform: Windows

Fri Oct 29, 2010 2:45 am Post

I'm having the same problem, also using Windows 7. No sign of life when I try to open the program, and no sign of it in Task Manager either. :cry:

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StarTigress
Posts: 70
Joined: Mon Oct 25, 2010 2:44 am
Platform: Windows

Fri Oct 29, 2010 2:47 am Post

Mine won't start either (only just started doing this tonight after I redownloaded it), and I'm getting an error message. ("needs to close")

I'm installing the x64 version of the 2008 redistributable and I'll see if that makes a difference.
I <3 Scrivener for Windows Beta. Thanks to everybody who helped create it!!!

"A pen went scribbling along and when it tried to write love, it broke...." ~Rumi

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garpu
Posts: 2008
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Platform: Linux

Fri Oct 29, 2010 3:11 am Post

StarTigress wrote:I'm installing the x64 version of the 2008 redistributable and I'll see if that makes a difference.


Are you talking the 64 bit version? unless you're also running a 64 bit windows version, that might mess up more than it would fix. here's a link talking about the differences.
Slackware-current 64-bit, XFCE

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StarTigress
Posts: 70
Joined: Mon Oct 25, 2010 2:44 am
Platform: Windows

Fri Oct 29, 2010 3:16 am Post

Yeah you're right. My windows is 86 and wouldn't even let me install it.

Hmm. I have no idea what messed it up as it was working great (aside from the minor bugs).
I <3 Scrivener for Windows Beta. Thanks to everybody who helped create it!!!

"A pen went scribbling along and when it tried to write love, it broke...." ~Rumi

Ma
Mankindof
Posts: 10
Joined: Wed Oct 27, 2010 6:01 pm
Platform: Windows
Location: Austin, TX

Fri Oct 29, 2010 2:52 pm Post

Is it possible your antivirus software is blocking it? You might want to test by turning off any antimalware software you have (probably want to disconnect from the Internet while you do that) just to test it out. Also, you can try right-clicking the shortcut and choosing Run as Administrator.

kd
kdbertel
Posts: 78
Joined: Mon Oct 25, 2010 10:20 pm
Platform: Windows

Fri Oct 29, 2010 7:25 pm Post

itsonmars wrote:I'm pretty sure now that the problem is that its not compatible with windows 7.


Not likely. If it didn't work on Windows 7, all of the other bug reports from people on Windows 7 wouldn't have been for things like text formatting, but rather that the program didn't run at all.

I'm also running it on Windows 7 with no problems (aside from the already-documented bugs).

tw
twhittles
Posts: 2
Joined: Sat Oct 30, 2010 7:32 am
Platform: Windows
Location: Melbourne, Australia
Contact:

Sat Oct 30, 2010 8:06 am Post

I am not sure if this will help but those of you getting the config errror (which I also got and was therefore unable to use the program) may wish to read the thread under 'Start Up Error.' I and others have been able to get the beta up and going, thanks to 'darkhorse' advice regarding MS Visual C++ 2008 Redistributable program.

You can download that safely here: http://www.microsoft.com/downloads/en/d ... laylang=en

I am running Windows XP (SP 3) and could do nothing with the beta before I got this advice. Good luck!