Unbelievably slow

Al
AlexanderG
Posts: 7
Joined: Thu Apr 08, 2021 7:52 pm
Platform: Windows

Thu Apr 08, 2021 7:54 pm Post

I'm experiencing a tremendous lag. Keyboard strokes don't echo for about 5 seconds. Constantly freezes ("Scrivener not responding") with blue spinning circle. Anyone else? Any advice? Thanks.

BC
BClarke
Posts: 147
Joined: Sun Mar 29, 2020 10:58 pm
Platform: Windows
Location: Longmont, CO, USA

Thu Apr 08, 2021 8:21 pm Post

You could start with this thread and the one it references to see if any of it applies to you: viewtopic.php?f=57&t=65749&p=334092&hilit=lag#p334092

Al
AlexanderG
Posts: 7
Joined: Thu Apr 08, 2021 7:52 pm
Platform: Windows

Thu Apr 08, 2021 8:39 pm Post

I'm running Scrivener 3 on a powerful Windows 10 Surface laptop. It's unusable. I have a tiny Synopsis I'm trying to edit and it's impossible. Cursor movement gives a 5-10 second lag; any command leads to "Scrivener (not responding)" and spinning blue circle. It's quite unusable - and I have no problem simultaneously running other software and did not have problems running earlier beta versions. Does anyone have a fix for this? If not, can one get one's money back?

Al
AlexanderG
Posts: 7
Joined: Thu Apr 08, 2021 7:52 pm
Platform: Windows

Thu Apr 08, 2021 8:39 pm Post

Thank you. I posted to that thread:

viewtopic.php?f=57&t=65604&p=336082#p336082

BC
BClarke
Posts: 147
Joined: Sun Mar 29, 2020 10:58 pm
Platform: Windows
Location: Longmont, CO, USA

Fri Apr 09, 2021 1:24 am Post

I posted to that thread...

You may not get an answer there. That is the Beta Release forum, which can be replied to, but no new messages are allowed. And I think many people have stopped looking at that forum, now that 3.0 has been released.

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narrsd
Posts: 812
Joined: Wed Sep 22, 2010 8:34 pm
Platform: Win + iOS

Fri Apr 09, 2021 8:06 pm Post

AlexanderG wrote:I'm running Scrivener 3 on a powerful Windows 10 Surface laptop. ...can one get one's money back?


Alexander, this kind of falls under the categorry 'there's something really wrong'. Dancing cricles or beachballs for seconds is definitely not the way Scrivener performs.

I had a quick look, and turned up lots of 'my Surface is lagging' (;wonderful term...) on the web. There can quite evidently be all sorts of problems, it sounds with underspecification, thermal 'brakes', and under this, versions of firmware and software.

Let's presume you don't have one of these; then a first question is whether you typically just close and sleep the laptop, or if you regularly reboot it? Windows is never that reliable, nor are its drivers, and reboots are just good sense. I would say at the end of each day.

And of course, how many resources are you using vs. how many actually provided on these slight-of-hardware machines (cut-down cpu chips, low memory, disk, etc.)? If you just have a lot of tabs open on Chrome, for example, without special extensions you will be eating up an enormous amount of memory, so that any program that needs more will have to fight for it, meaning memory is 'swapped' to disk, greatly slowing all down.

At a deeper level, at least one 'lag' fix that I scanned occurred only after the person did a forced restart, which is a thing with devices which keep running even when you think they're off; for example iPads. Apparently on a Surface you do it by nolding down the power button for around 20 seconds until it reacts. Of course only after you've saved and exited from any programs.

Here's an article which tells on both of these points, gives a good statement about what _not_ to do, uses the easy system tools to see if resource problems look important, and then explains that easy forced-restart fix, which cleans out leftover problems which got embedded so that normal exit or shutdown doesn't remove them.

https://www.lingonomad.com/blogs/tech/surface-pro-suddenly-slow-fix-it

Again this kind of action can become needed because Windows, and especially battery-preserving hand-carry tech items are not in truth entirely reliable. So it's a normative thing to do, even once in a while on an iPad.

Worth a careful read, and maybe it will help you. Note what he says about the typical from-Microsoft advice to completely scrap and rebuild your laptop not helping at all, not to say its risks where you would have to preserve all your current content (files) elsewhere, then reload all of them and all your software. And find time to do it.

You should of course have been taking all Windows Updates, as these are where Microsoft actually fixes problems which continue in Windows, and especially in their own machines like Surface, which were present when they released them.

And yes, there could of course be some special way Scrivener is not getting along with your Surface, though it is rather (highly) unlikely. If there is such a problem, others will report with you, and I don't know any software crew as attentive as our very long term present friends at Scrivener.

They're also direct and fair when it comes to business, and you can find their refund policy spelled out, easily on this page: https://www.literatureandlatte.com/scrivener/faqs

Good fortune, and according to temperament, I hope you soon find you can enjoy what Scrivener should give you.

p.s. I just noticed that you posted this to Beta Testing, which is not active now as Scrivener 3 has been released. If your problems continue, you'll get much better attention in the Technical Support forum where they can notice it. I'll see if I can get anyone to move your present post and reply.

User avatar
kewms
Posts: 7611
Joined: Fri Feb 02, 2007 5:22 pm
Platform: Mac

Fri Apr 09, 2021 9:50 pm Post

I consolidated posts on this topic into a single thread, and moved the new topic to the Technical Support forum. You'll get better responses here, but that's why things are out of order.

Katherine
Scrivener Support Team

Al
AlexanderG
Posts: 7
Joined: Thu Apr 08, 2021 7:52 pm
Platform: Windows

Wed Apr 14, 2021 2:07 pm Post

Thanks so much for your thoughtful and informative response.

Ai
Aino
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Joined: Wed May 05, 2021 5:12 pm
Platform: Win + iOS

Mon May 10, 2021 3:47 pm Post

I seem to be having the same problem with Scrivener 3 being sluggish and slow. I never saw the blue circle or "Scrivener not responding" -messages (or "Loading text" -messages) when using Scrivener 1.9, but they seem to be a constant problem with Scrivener 3. I have been trying the new Scrivener 3 for a few days now on my HP Spectre laptop with i5 CPU and 8Gt RAM and Windows fully updated and with no other programmes on, and the problem still persists. With Scrivener 1.9 there were no such problems, even if I had several Firefox/Edge tabs open simultaneously and listened to some music with bluetooth headphones when writing. I guess we can't be the only ones with this problem, and I'm curious to hear about others and also about some potential fixes for the problem. I still have 26 days left in my trial, so I have some time to decide what to do, but, being in the middle of a big book project, I'd rather hear about potential fixes (or the lack of them) sooner than later.