Virus issue during Scrivener 3.0 first start.

sw
sword76
Posts: 1
Joined: Tue Apr 06, 2021 6:31 pm
Platform: Windows

Tue Apr 06, 2021 6:46 pm Post

Dear colleagues!
I had a problem with my first Scrivener 3.0 trial installation. I was able to start the software but when I tried to open a linked Wikipedia article from my old project document, AVG antivirus reported a thread.
It was.IDP.Generic malware in QTWebEngineProcess.exe in the ../Program File/Scivenever3 folder. Next, the antivirus put executable files in this folder to quarantine and I wasn't able to start the program.
I tried to uninstall this version of the program and AVG reported to me again, the same thread (IDP.Generic) in the _unistall6876.000 file from AppData local user folder.
System: Windows 10 Pro, 2004, build 19041.867.
AVG Antivirus 21.2.3170 with latest virus definition 210405-6.

Thank you.

Ru
RuffPub
Posts: 168
Joined: Fri Oct 09, 2020 1:51 am
Platform: Mac + Windows

Tue Apr 06, 2021 7:15 pm Post

Give AVG the boot.

I’ve seen too many false positives and other issues with that program, not just with Scrivener.

Kill AVG to complete the install/uninstall.

Several AVs false report an issue with Scrivener V3.

Windows Defender is better than nothing if you are on a fully updated Win 10. Norton (no longer a sad bloated effort) or Kaspersky (queue accusations of FSB connections) both work well.

wo
wordjoy
Posts: 117
Joined: Mon Jun 11, 2018 3:26 am
Platform: Windows

Wed Apr 07, 2021 6:04 pm Post

RuffPub wrote:Give AVG the boot.

I’ve seen too many false positives and other issues with that program, not just with Scrivener.

Kill AVG to complete the install/uninstall.

Several AVs false report an issue with Scrivener V3.

Windows Defender is better than nothing if you are on a fully updated Win 10. Norton (no longer a sad bloated effort) or Kaspersky (queue accusations of FSB connections) both work well.


Actually current versions in last couple of years of Defender are pretty solid option.
https://www.av-test.org/en/antivirus/home-windows/
In recent testing Windows Defender is equivalent to the top tier free Virus checkers with fewer false positives. I use that and an occasional Manual scan in Free Malwarebytes as my only Windows virus checking now. That after years of either 'McAfee or Norton.

It's main weakness is ZERO day, As they update it 1-2 time a day at most, some take updates in real time if something new hits their radar.

BC
BClarke
Posts: 142
Joined: Sun Mar 29, 2020 10:58 pm
Platform: Windows
Location: Longmont, CO, USA

Wed Apr 07, 2021 9:27 pm Post

I have been using Webroot for years. It's small, fast, and reliable. $38/year covers three machines; $30/year for one machine. Have never had to whitelist Scrivener.

ve
vera-z
Posts: 18
Joined: Sun Jul 01, 2018 7:15 pm
Platform: Windows

Wed Apr 28, 2021 2:38 pm Post

I appreciate the responses here but the question is, is it really a false positive?

As I'm just now getting this from Avast as well, and the original post here was from weeks ago, I'm going to assume it is indeed a FP.

User avatar
kewms
Posts: 7593
Joined: Fri Feb 02, 2007 5:22 pm
Platform: Mac

Wed Apr 28, 2021 4:30 pm Post

vera-z wrote:I appreciate the responses here but the question is, is it really a false positive?

As I'm just now getting this from Avast as well, and the original post here was from weeks ago, I'm going to assume it is indeed a FP.


If the application was downloaded from this site, yes, it's a false positive. Obviously we can't vouch for downloads from any other source.

Katherine
Scrivener Support Team

User avatar
Jestar
Posts: 436
Joined: Sun Feb 19, 2017 6:51 pm
Platform: Mac + Windows

Wed Apr 28, 2021 4:47 pm Post

vera-z wrote:I appreciate the responses here but the question is, is it really a false positive?

As I'm just now getting this from Avast as well, and the original post here was from weeks ago, I'm going to assume it is indeed a FP.

Yes, it is a false positive. Whitelisting Scrivener is the fix.
Win 10 Ent. 64-Bit 20H2
Intel Core i7-2600 @ 3,4 GHz (Quadcore) 32 GB RAM
Samsung SSD 860 EVO 500GB
NVIDIA Quadro K600
Scrivener Version: Version: 1.9.16.0 - 14 Nov 2019 & Version: 3.0.1.0 (1274136) 64-bit - 28 Apr 2021

FJ
FJAG
Posts: 11
Joined: Fri Dec 12, 2014 8:03 pm
Platform: Windows

Wed Apr 28, 2021 4:53 pm Post

Have been running V3 for some weeks now and just received update message which was captured by AVAST and put QtWebEngineProcess.exe into Virus Chest. At the same time my Scrivener.exe file seems to have disappeared.

Further development - Tried to move Qt out of Virus Chest - wouldn't let me. Turned off Avast; tried reinstall Scrivener - wouldn't let me. Uninstalled Scrivener and tried reinstall - wouldn't let me. Rebooted computer. At this point Avast allowed me to delete Qt in the Virus Chest. Tried another Scrivener reinstall and this time it went through. Back up and now running 3.01 - Have sent QT off to Avast for an analysis.

ch
chornung88
Posts: 4
Joined: Wed Mar 24, 2021 7:35 pm
Platform: Windows

Wed Apr 28, 2021 8:41 pm Post

I have Avast as well - and similar problem. It won't let me whitelist it (I'm running the free version) and if I try to restore and add exception it tells me it can't. Following for more tips.

ve
vera-z
Posts: 18
Joined: Sun Jul 01, 2018 7:15 pm
Platform: Windows

Thu Apr 29, 2021 12:08 pm Post

I was able to add QtWebEngineProcess.exe as an exception in Avast.

An
AndrewHarvey
Posts: 82
Joined: Sun Apr 20, 2014 1:14 am
Platform: Windows

Fri Apr 30, 2021 2:21 am Post

vera-z wrote:I was able to add QtWebEngineProcess.exe as an exception in Avast.


Me too.
Writer and Publisher of SF & Fantasy
Platforms: Windows and Android
http://www.haguepublishing.com
http://www.andrewjharvey.com