License code not giving me free discount

Be
BeeKane
Posts: 3
Joined: Wed Apr 15, 2020 12:41 am
Platform: Windows

Thu Apr 01, 2021 2:49 pm Post

I (or more specifically my mother, who owns the email and account) had purchased a license for Scrivener 1.9 September 7, 2020, which if I understand correctly means I am eligible for a free discount to upgrade to Scrivener 3.0.

However, when I tried to upgrade through "Upgrade through older versions", it gave me a standard discount instead of the free upgrade. Now, apparently, the license code is tied to a coupon (and Scrivener won't even give me the coupon code anymore anyway).

What is the problem?

BC
BClarke
Posts: 147
Joined: Sun Mar 29, 2020 10:58 pm
Platform: Windows
Location: Longmont, CO, USA

Thu Apr 01, 2021 7:09 pm Post

Send an email to support. Licensing issues are normally not handled through the forum.