scrivenr3.0 license failed, indicating a network problem.

al
alphalee
Posts: 3
Joined: Wed Mar 31, 2021 2:09 am
Platform: Windows

Wed Mar 31, 2021 2:25 am Post

Click “Enter license“ ,a dialog box pops up:
No Internet connection.
An Internet connection is required to check whether you qualify for an upgrade discount.


My operating system is windows10 1909。
I am in China, is it a network problem?

I have used the beta version and have written 400,000 words. The trial version is about to expire, and now I can’t register anymore. I am troubled.

Ji
JimRac
Posts: 1864
Joined: Wed Aug 27, 2014 2:06 pm
Platform: Win + iOS

Wed Mar 31, 2021 2:36 am Post

Scrivener 3 for Windows was only released 1 week ago, and the trial period is a full 30 days. So your trial cannot be expiring. You should have something like 22 or 23 days left.

I recommend you contact L&L support directly about your issue, here: https://www.literatureandlatte.com/contact-us

Best,
Jim
I’m just a customer.

al
alphalee
Posts: 3
Joined: Wed Mar 31, 2021 2:09 am
Platform: Windows

Wed Mar 31, 2021 3:15 am Post

JimRac wrote:Scrivener 3 for Windows was only released 1 week ago, and the trial period is a full 30 days. So your trial cannot be expiring. You should have something like 22 or 23 days left.

I recommend you contact L&L support directly about your issue, here: https://www.literatureandlatte.com/contact-us

Best,
Jim


:) Thank you, the email has been sent.

User avatar
xiamenese
Posts: 4798
Joined: Mon Jan 29, 2007 1:32 am
Platform: Mac
Location: London or Exeter, UK.

Wed Mar 31, 2021 8:48 am Post

alphalee wrote:Click “Enter license“ ,a dialog box pops up:
No Internet connection.
An Internet connection is required to check whether you qualify for an upgrade discount.


My operating system is windows10 1909。
I am in China, is it a network problem?

I have used the beta version and have written 400,000 words. The trial version is about to expire, and now I can’t register anymore. I am troubled.

Have you tried going through a VPN? Paddle, the licence provider and validator may be blocked by the Chinese firewall.

Mark
The Scrivenato sometimes known as Mr X.
M1 MacBook Air (2021), 11.3, 16GB RAM, !TB SSID
iMac 27" (late 2015) 11.3, 24GB RAM, 512GB SSID
2017 iPad, iPadOS 14.5 128GB, Apple Pencil
Scrivener, Scapple, Nisus Writer Pro, Bookends …

ch
chrisdr2
Posts: 84
Joined: Wed Oct 16, 2019 9:09 am
Platform: Windows

Wed Mar 31, 2021 10:34 am Post

xiamenese wrote:
alphalee wrote:Click “Enter license“ ,a dialog box pops up:
No Internet connection.
An Internet connection is required to check whether you qualify for an upgrade discount.


My operating system is windows10 1909。
I am in China, is it a network problem?

I have used the beta version and have written 400,000 words. The trial version is about to expire, and now I can’t register anymore. I am troubled.

Have you tried going through a VPN? Paddle, the licence provider and validator may be blocked by the Chinese firewall.

Mark


I was going to suggest VPN as well. I lived in HK and worked in mainland China from time to time. I found some services were inaccessible via mainland China public Internet.

al
alphalee
Posts: 3
Joined: Wed Mar 31, 2021 2:09 am
Platform: Windows

Wed Mar 31, 2021 1:27 pm Post

chrisdr2 wrote:
xiamenese wrote:
alphalee wrote:Click “Enter license“ ,a dialog box pops up:


My operating system is windows10 1909。
I am in China, is it a network problem?

I have used the beta version and have written 400,000 words. The trial version is about to expire, and now I can’t register anymore. I am troubled.

Have you tried going through a VPN? Paddle, the licence provider and validator may be blocked by the Chinese firewall.

Mark


I was going to suggest VPN as well. I lived in HK and worked in mainland China from time to time. I found some services were inaccessible via mainland China public Internet.


Yes, I used Clashr, a network proxy tool, to access the Internet through the HK router, such as google. What is the URL of the license server? I want to test it.
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User avatar
xiamenese
Posts: 4798
Joined: Mon Jan 29, 2007 1:32 am
Platform: Mac
Location: London or Exeter, UK.

Sat Apr 03, 2021 12:40 pm Post

Further to this, my collaborator in China contacted me saying she couldn't buy the upgrade, even though she had got the discount code. After a couple more tries it all wen through to the point of entering her bank card details, but she was away from home and, being Chinese doesn't carry her bank card with her as she does all her payments using WeChat Pay. So she'll have to try again when she gets home.

But it seems it is working in China, so the network blocking may be more locally-based.

Mark
The Scrivenato sometimes known as Mr X.
M1 MacBook Air (2021), 11.3, 16GB RAM, !TB SSID
iMac 27" (late 2015) 11.3, 24GB RAM, 512GB SSID
2017 iPad, iPadOS 14.5 128GB, Apple Pencil
Scrivener, Scapple, Nisus Writer Pro, Bookends …