The New Update Deactivated My licence

La
Latte707
Posts: 1
Joined: Thu Oct 17, 2019 8:34 pm
Platform: Windows

Thu Oct 17, 2019 8:38 pm Post

Ever since the recent update my licence has been deactivated and now the program is running on trial mode which is very upsetting for me since I have a lot of work saved on here. I want to reactivate my licence and I even put my email to reactivate my licence. I really want to keep using this app. Did this happen to anyone else?

User avatar
krastev
Posts: 382
Joined: Fri Feb 05, 2016 5:21 am
Platform: Windows
Contact:

Thu Oct 17, 2019 8:59 pm Post

Have you searched the forum?

There are at least 10 other threads about this.
Krastev
Windows 10 Home 64-bit
Scrivener for Windows Version 1.9.13.0
Testing Scrivener Beta for Windows

wh
whitehedge
Posts: 13
Joined: Sat Oct 19, 2019 12:21 pm
Platform: Windows

Sat Oct 19, 2019 12:35 pm Post

I never experienced the issue discussed in the older threads but since the latest update 1.9.15.0 -- 13th October my license has been completely revoked. It's notable that I've been completely unaffected (or at least any validation problems were unreported to me) prior to 1.9.15.0. As soon as I installed the update I got the problem:

> Scrivener does not have a valid activation.
> Scrivener's activation is no longer valid. This may be because the order has been
> returned, because the license has been blacklisted, or because it was deactivated
> remotely.
> Scrivener will now revert to trial mode.

On attempting to relicense it appears to accept my credentials but shortly thereafter rejects them again, so I'm stuck in trial mode.

I've reached out to support but I wanted to share this here because it's ostensibly different from the 3-month validation issue.

User avatar
DavidR
Posts: 677
Joined: Fri Mar 08, 2013 12:21 am
Platform: Windows

Sat Oct 19, 2019 2:29 pm Post

Honestly, I've stayed on v. 1.9.9, seeing all the activation issues here. I just don't accept the "urgent updates," and I haven't had any problems. I suppose sooner or later I will; I'm hoping v. 3 will be here before then. If the older version's installation file is still around on your computer, you might be able to "downgrade," but I don't know for sure.
David
Scrivener for Windows Version 1.9.9
Windows 7 Pro 64-bit

What's the difference between a free lance and a loose cannon?

wh
whitehedge
Posts: 13
Joined: Sat Oct 19, 2019 12:21 pm
Platform: Windows

Sat Oct 19, 2019 3:59 pm Post

I'm sure it will be fixed before the trials expire, so I'm not worried about the reversion of my license at the moment.

However, there's a also broader issue for me here: before I started looking into my license problem I never realized that Scrivener had a rolling re-activation scheme. If I understand correctly, if the activation servers ever go off line in the future (these things happen) we could lose access to the software.

I'd welcome a statement on measures that L&L would take to protect its customers if this ever happened.

Gr
Grunfeld
Posts: 1
Joined: Sun Aug 31, 2014 10:42 am
Platform: Windows

Sat Oct 19, 2019 6:18 pm Post

+1.
v.1.9.15.0 -- 13 Oct 2019
Just died on me with the Licence message.