Fri May 01, 2020 8:23 pm Post
Fri May 01, 2020 8:29 pm Post
kewms wrote:No one expects you to pay again. If you would like assistance fixing the problem, please contact our support desk.
Tue May 05, 2020 8:37 pm Post
Sat Sep 19, 2020 6:31 pm Post
DavidR wrote:Also not meaning to be rude, but WRT "just facts": long as this thread is, there is some value in looking through it for explanations that have been given.
But why not give one again? Earlier this year, the service that Scrivener was using to authenticate activations went out of business. Being in the middle of the Windows program's upgrade, they had to scramble to find another service. The other service turns out to stink. They've put out I believe 3 fixes, none of which seems to have been permanently successful. I do wish they'd put a post somewhere that people could just be referred to regarding what steps to take and when it will be fixed.
I don't think anyone's work is actually threatened with loss or destruction. Scrivener is not a cloud service. Everything we've written is still right there on our devices. They will get the activation swamp drained at some point. Till then, the risk is that Scrivener may quit working for someone, not that text will actually disappear. I don't think I've seen any reports of even that actually happening, but I could be wrong. Look through the thread and see what the facts are. If you're strongly concerned that you might not be able to access your work, you could do a compile to Word format or whatever, and work on it outside Scrivener till all is well.
Should activation-checking even be done at all? Should something that's been paid for just work without a glitch like this? Good questions, but not ones I personally feel like debating. Someone will, though....
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