unable to verify your activation for more then two months

St
Stabbey
Posts: 2
Joined: Sat Apr 14, 2018 1:21 pm
Platform: Windows

Fri May 01, 2020 8:23 pm Post

I got something like this as well. I was told my version was being reverted to the Trial version. Absolutely no reason for that nonsense.

EDIT: I missed the "Enter License button" earlier and was able to reactivate it.
Last edited by Stabbey on Fri May 01, 2020 8:28 pm, edited 1 time in total.

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kewms
Posts: 6584
Joined: Fri Feb 02, 2007 5:22 pm
Platform: Mac

Fri May 01, 2020 8:27 pm Post

No one expects you to pay again. If you would like assistance fixing the problem, please contact our support desk.
https://www.literatureandlatte.com/contact-us

Katherine
Scrivener Support Team

St
Stabbey
Posts: 2
Joined: Sat Apr 14, 2018 1:21 pm
Platform: Windows

Fri May 01, 2020 8:29 pm Post

kewms wrote:No one expects you to pay again. If you would like assistance fixing the problem, please contact our support desk.
https://www.literatureandlatte.com/contact-us

Katherine


Right, sorry, I missed the Enter License thing on the "Buy Now" panel. Re-entering the code worked.

ka
katesmith1304
Posts: 1
Joined: Fri May 01, 2020 9:14 pm
Platform: Windows

Fri May 01, 2020 9:19 pm Post

any free version ?

Ji
JimRac
Posts: 1722
Joined: Wed Aug 27, 2014 2:06 pm
Platform: Win + iOS

Tue May 05, 2020 8:37 pm Post

Yes. There is a free 30 day trial of the full software. The 30 days is not for calendar days, but for days of actual use. So, for example, if you only launch the software every other day, it'll be two months before you must buy & enter a license.

https://www.literatureandlatte.com/scrivener/download
I’m just a customer.

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GreyFalcon
Posts: 1
Joined: Sat Sep 19, 2020 6:12 pm
Platform: Windows
Location: USA
Contact:

Sat Sep 19, 2020 6:31 pm Post

DavidR wrote:Also not meaning to be rude, but WRT "just facts": long as this thread is, there is some value in looking through it for explanations that have been given.

But why not give one again? Earlier this year, the service that Scrivener was using to authenticate activations went out of business. Being in the middle of the Windows program's upgrade, they had to scramble to find another service. The other service turns out to stink. They've put out I believe 3 fixes, none of which seems to have been permanently successful. I do wish they'd put a post somewhere that people could just be referred to regarding what steps to take and when it will be fixed.

I don't think anyone's work is actually threatened with loss or destruction. Scrivener is not a cloud service. Everything we've written is still right there on our devices. They will get the activation swamp drained at some point. Till then, the risk is that Scrivener may quit working for someone, not that text will actually disappear. I don't think I've seen any reports of even that actually happening, but I could be wrong. Look through the thread and see what the facts are. If you're strongly concerned that you might not be able to access your work, you could do a compile to Word format or whatever, and work on it outside Scrivener till all is well.

Should activation-checking even be done at all? Should something that's been paid for just work without a glitch like this? Good questions, but not ones I personally feel like debating. Someone will, though....


I'm looking at this software for a potential replacement to using Microsoft Word as my primary.... and going through the forums here (researching) to see potential issues. I must say that this issue and the length that it has gone on unresolved is a huge RED FLAG for a potential buyer. It states a developer isn't looking deeply into the care of the customer but more into their desire to profit. The sad thing is and studies have been done over DRM (Digital Rights Media) that in the long run it tends to result in loss of profit on a product not gain. The lure of DRM is it prevents theft of the product from people stealing it. However, this is a fallacy. There is always a way around DRM protection. The ones that end up having issues are the ones that pay for the product and when the DRM has an issue, often it becomes a discouragement for potential purchasers of the product when they look into the forums or google and research for problems with that product and see complaints related to the DRM.

If you Google Scrivener 3 License Key, you will see there are 'cracks and keygens' all over for this product that bypasses the DRM to emphasize my point. I STRONGLY recommend against using this stuff as there is a HUGE potential for theft of your work, viral and trojan contamination of your system, or worse! It is easy once this crack is installed for the same installer to install at the same time a program to monitor and transmit all you write / work on to whoever wrote that crack. So do yourself a favor and don't even think of stealing the hard work of these people or you will likely have your work stolen by someone else (Karma)!

What I'm trying to say is this... I understand the company they are using for the verification is the issue. It may be time for them to consider suspending the random verifications until this issue is resolved so potential buyers like me are not scared off... This is really making me uneasy, not that I'm worried about my work being lost (I understand it won't be). It makes me uneasy for the frustration of not being able to access my work when I WANT to access my work. I'm a career author and published... I need to keep writing when I NEED to write and WHEN I sit down to write. Not fight with program that's paid to just open and work or yell at me that I have no internet access so it has shut down my program for lack of ability to verify my key.