Page 13 of 18

Re: unable to verify your activation for more then two months

Posted: Tue Oct 15, 2019 7:30 am
by Alexander C
I've been following this thread, but have yet to comment, instead waiting for the updates, content to know others have reported this issue.

This morning I installed the latest update but, upon restarting, I still had the most recent error message as attached (I've been cycling through different error messages with each update). Not sure if I should delete the .exe files and reinstall, or just hope the error goes away/disappears with another update.

However, the main reason for this, my first post here, is to send a big thank you to the Literature and Latte team, for all the hard work I know they are putting in to try and resolve this issue. Many thanks!

Re: unable to verify your activation for more then two months

Posted: Tue Oct 15, 2019 8:34 am
by LiaTelcontar
I installed the newest version (1.9.15.0) today and it seems to work now. The message about the activation does not pop up any more.

Log looks better too:

Code: Select all

Debug: License server started
Debug: Starting commnication
Debug: Communication enabled.
Debug: Sending command: "Configure"
Debug: Message sent to serve, waiting for reply
Debug: License Server reply received.
Debug: Sending command: "Product"
Debug: Message sent to server, waiting for reply
Debug: License Server reply received.
Debug: About to close licenses commuication.
Debug: Sending command: "Stop"
Debug: Message sent to server, waiting for reply.
Debug: License Server reply received.


Thanks for fixing that!

Re: unable to verify your activation for more then two months

Posted: Tue Oct 15, 2019 9:53 am
by Alexander C
Brief update -- restarted my computer and reopened Scrivener -- no warning this time! Hopefully that's it sorted. Thanks.

Re: unable to verify your activation for more then two months

Posted: Tue Oct 15, 2019 12:13 pm
by Linda Adams
I installed the latest update this morning. When I reopened the program, the same activation error recurred.

Re: unable to verify your activation for more then two months

Posted: Tue Oct 15, 2019 11:01 pm
by bwhm
Yep, still broken. Surprise, surprise...
scriv4.jpg
scriv4.jpg (55.46 KiB) Viewed 1950 times

Re: unable to verify your activation for more then two months

Posted: Wed Oct 16, 2019 1:42 am
by STForstner
Just downloaded the latest emergency patch. The program fired up without a hitch. The real test will be tomorrow when I start it for the first time that day.

Re: unable to verify your activation for more then two months

Posted: Wed Oct 16, 2019 1:55 am
by AndrewHarvey
I've updated to 1.9.15. I followed the same debug instructions provided by the helpdesk last time, and it looks hopeful from the log. So fingers crossed. Here's the extract:

Debug: License server started.
Debug: Starting communication.
Debug: Communication enabled.
Debug: Sending command: "Configure"
Debug: Message sent to server, waiting for reply.
Debug: License Server reply received.
Debug: Sending command: "Product"
Debug: Message sent to server, waiting for reply.
Debug: License Server reply received.
Debug: Sending command: "Product Refresh"
Debug: Message sent to server, waiting for reply.
Debug: License Server reply received.
Debug: Sending command: "Activation Verify"
Debug: Message sent to server, waiting for reply.
Debug: License Server reply received.
Debug: Sending command: "Product"
Debug: Message sent to server, waiting for reply.
Debug: License Server reply received.
Debug: About to close license commuication.
Debug: Sending command: "Stop"
Debug: Message sent to server, waiting for reply.
Debug: License Server reply received.

Re: unable to verify your activation for more then two months

Posted: Wed Oct 16, 2019 10:28 am
by cecilebol
After the update: so far so good.

Re: unable to verify your activation for more then two months

Posted: Thu Oct 17, 2019 3:41 am
by STForstner
Day 2, still fine. Fired up from a cold start without a hitch. Thanks!

Re: unable to verify your activation for more then two months

Posted: Thu Oct 17, 2019 12:13 pm
by FraterFive
I'm still getting the issue when I booted it up this morning after updating yesterday. Is there anything else I should do?

Re: unable to verify your activation for more then two months

Posted: Thu Oct 17, 2019 1:45 pm
by Tessa
This morning I installed the latest update, but I still got the same "activation verification" error!
Anything I can do?

Re: unable to verify your activation for more then two months

Posted: Thu Oct 17, 2019 3:03 pm
by ceetee
Same here. Applied the fix a day or so ago, booted it up today, and was greeted with the error.

Re: unable to verify your activation for more then two months

Posted: Fri Oct 18, 2019 8:35 am
by LiaTelcontar
I just don't believe it. After three days of working as normal, the activation notice is popping up again. The log looked good (see my message posted earlier), but it seems we're back to square one again.

What now?

Re: unable to verify your activation for more then two months

Posted: Mon Oct 21, 2019 2:22 am
by STForstner
Same here, scrivener has been working fine for the last two or three days since the last update. Now, today, I'm getting the 3/6 month notice again.

Re: unable to verify your activation for more then two months

Posted: Mon Oct 21, 2019 8:29 pm
by Babs
STForstner wrote:Same here, scrivener has been working fine for the last two or three days since the last update. Now, today, I'm getting the 3/6 month notice again.


Same here. Installed 1.9.15.0 several days ago. Everything worked fine. Received the same error message today for the first time since update.