unable to verify your activation for more then two months

bl
blemmet
Posts: 1
Joined: Thu Oct 10, 2019 2:51 am
Platform: Windows

Thu Oct 10, 2019 2:58 am Post

I am also now having this issue as of this evening, Help please? :)
Attachments
scrivener license activation issue.png
scrivener license activation issue.png (12.02 KiB) Viewed 807 times

Be
BettySchmidt
Posts: 1
Joined: Thu Oct 10, 2019 4:45 am
Platform: Windows

Thu Oct 10, 2019 4:54 am Post

blemmet wrote:I am also now having this issue as of this evening, Help please? :)


I am having the same issue. I'd be glad for any advice.

ha
hassogahscri
Posts: 2
Joined: Thu Oct 10, 2019 7:12 am
Platform: Windows

Thu Oct 10, 2019 7:36 am Post

These days I am getting similar error message when I start scrivener:

"Your automatic re-activation with our license provider has failed for more than 3 months.

Scrivener has been unable to verify you activation for more than 3 months. After 6 months, Scrivener will revert to trial mode. Please ensure your computer is connected to the Internet and restart Scrivener to verify activation.

Error: "

I must say it is disturbing for, as far as know, there should not be any problem with my activation.

ce
cecilebol
Posts: 6
Joined: Tue Feb 09, 2016 8:00 am
Platform: Windows

Thu Oct 10, 2019 10:49 am Post

L&L says they are working on a new fix. Let's all have some patience.

Tr
Tricia
Posts: 90
Joined: Fri Dec 17, 2010 8:33 am
Platform: Windows

Fri Oct 11, 2019 11:19 am Post

Just logging in to follow this - haven't read right the way through but getting the same messages and gather a fix is on its way? Thanks.

User avatar
krastev
Posts: 387
Joined: Fri Feb 05, 2016 5:21 am
Platform: Windows
Contact:

Fri Oct 11, 2019 8:44 pm Post

kewms wrote:Yes, we are working on it. We've supplied an updated Scrivener.exe file to a few users having issues, and will push an official release if that test is successful.

Katherine


We need this info as a pinned thread on the top of the forum, up until the issue gets resolved.

We have too many people starting new threads, which leads to scattering the useful information and making it hard to discover.
Krastev
Windows 10 Home 64-bit
Scrivener for Windows Version 1.9.13.0
Testing Scrivener Beta for Windows

User avatar
devinganger
Posts: 1684
Joined: Sat Nov 06, 2010 1:55 pm
Platform: Mac, Win + iOS
Location: Monroe, WA 98272 (CN97au)
Contact:

Fri Oct 11, 2019 8:55 pm Post

Like pinned threads will help. People expect forums to be Write Once, Read Never these days.
--
Devin L. Ganger, WA7DLG
Not a L&L employee; opinions are those of my cat
Winner "Best in Class", 2018 My First Supervillain Photo Shoot

User avatar
philjaq
Posts: 46
Joined: Tue Dec 22, 2015 7:07 pm
Platform: Linux + Windows

Sat Oct 12, 2019 5:47 pm Post

I fixed the earlier problem on my machine by installing 1.9.14.0 when it was released on Sept 18 (or 17th) and everything was ok. I checked this forum on Oct5 and saw that a new error message was appearing - the 3 to 6 months message - and hoped that some fix would be found rapidly.

After a few days' absence, I started Scrivener today and now I too am a 'happy' member of the 3 to 6 club but not too worried because I should have another 3 months before cut off.

But I do note that another week has gone by, more and more users are registering this problem and the fix is not here yet, although undoubtedly getting closer (like the release of v3).

Fingers crossed !

st
stephen_hagelin
Posts: 1
Joined: Sat Oct 12, 2019 10:51 pm
Platform: Windows

Sat Oct 12, 2019 11:02 pm Post

This is a long thread, but like my compatriot above ^ I have joined the 3-6 month group.

Though I only read 80% of the thread before skipping to the end, it appears that the licensing issue is still ongoing.
Since I still have 3 more months, I am fine waiting for the new update. Besides, I can still use the trial version after that with almost no loss of functionality. (I should finish my next book by then too.)

Just in case though I need to find my activation key, which I have misplaced.

Katherine, Thank you.
I've never had any problems with Scrivener before, and I fully believe that L&L has our backs.
Let's just be patient and keep writing.

St
Sternborg
Posts: 2
Joined: Sun Sep 15, 2019 2:33 pm
Platform: Windows

Sun Oct 13, 2019 1:55 pm Post

After installing the latest version today, when Scrivener prompted me to update, I am having no problems with using Scrivener. Unlike the last defect, which was hitting everyone, this one seems to be user-specific. So it's a good idea to raise a ticket for your problem, and let L&L tech support work with you.

Lo
Lothius
Posts: 1
Joined: Sun Oct 13, 2019 4:32 pm
Platform: Windows

Sun Oct 13, 2019 4:43 pm Post

A few weeks ago or thereabouts, I received the update that fixed this Activation Error. Everything has been fine up until today. 20 minutes ago I opened Scrivener and received that same error as before the update again. How can I fix this error now?
The text of the error is:

Activation Verification
Your automatic re-activation with our license provider has failed for more than 3 months.

Scrivener has been unable to verify your activation for more than 3 months, After 6 months, Scrivener will revert to trial mode. Please ensure your computer is connected to the Internet and restart Scrivener to verify your activation.

Error:

Thanks

Ke
KenLundquist
Posts: 8
Joined: Sat Jan 26, 2013 9:54 pm
Platform: Windows

Sun Oct 13, 2019 8:15 pm Post

Sternborg wrote:After installing the latest version today, when Scrivener prompted me to update, I am having no problems with using Scrivener. Unlike the last defect, which was hitting everyone, this one seems to be user-specific. So it's a good idea to raise a ticket for your problem, and let L&L tech support work with you.


I hope this update is going out global soon - I haven't received a notification of it and I'm currently in the '3-to-6 month' club myself.

ha
hassogahscri
Posts: 2
Joined: Thu Oct 10, 2019 7:12 am
Platform: Windows

Mon Oct 14, 2019 8:08 am Post

If the problem is verifying the activation of the user, would asking the user to demonstrate his activation be a solution?

El
ElleEKay
Posts: 1
Joined: Tue Apr 05, 2016 11:12 pm
Platform: Windows

Mon Oct 14, 2019 8:01 pm Post

I got the same error when I turned it on today (after another update).

SO
SOHare1981
Posts: 1
Joined: Mon Oct 14, 2019 9:07 pm
Platform: Windows

Mon Oct 14, 2019 9:21 pm Post

I've received the same error message:
Your automatic re-activation with our license provider has failed for more than 3 months. Scrivener has been unable to verify your activation for more than 3 months, after 6 months, scrivener will revert to trial mode, please ensure your computer is connected to the internet and restart scrivener to verify your activation. Error Cannot configure License Manager could not exchange data with the server.

Its the second time I've received this. I've had Scrivener for over a year, and its been registered.