unable to verify your activation for more then two months

Me
MetalWings
Posts: 24
Joined: Tue Nov 02, 2010 10:54 am
Platform: Windows

Tue Oct 01, 2019 1:57 pm Post

Still ongoing, now with the three-of-six month message:
ScrivenerError3months.png
ScrivenerError3months.png (28.19 KiB) Viewed 1105 times


I shut off my antivirus/firewall (Avast) just in case, even though it should be letting it through. I then ran Paddle.exe, then as admin ran ScrivenerLog.bat, which gave the following:
Debug: "Tue 1. Oct 14:27:10 2019" "
Scrivener

Application: Scrivener
Version: 1.9.14.0
Build: Release

Executable: Scrivener.exe
Compiler: MSVC.NET 1600
Qt-Compiled: 4.8.6
Qt-Runtime: 4.8.6
Windows Version: Windows 7
Created: Sep 13 2019 00:39:35

<--snip: loading a ton of fonts and my active project-->
Debug: License server started.
Debug: Starting communication.
Debug: Could not open pipe. Last Error: 2
Debug: Communication disabled.
Debug: Starting communication.
Debug: Could not open pipe. Last Error: 2
Debug: Communication disabled.
Warning: QProcess: Destroyed while process is still running.

I am running Windows 7 SP1 64-bit with .Net Framework 4.8; processor is an Intel i3-2370M at 2.40GHz and I have 4GB RAM. My laptop is a bit elderly and sometimes runs quite slow. I am definitely connected to the Internet since I am posting from said laptop. ;) Happy to provide any other system information that you need.

I have a publishing deadline at the beginning of December and cannot afford to risk deactivating Scrivener and being unable to reactivate: I have become over-reliant on Scrivener's internal structure to manage my work and while I am certainly able to recover my files without Scrivener, it would take far too long to reorganise them while still finishing my book! Luckily for me the critical deadline is still within the remaining three-month window and I should be able to ignore the message, finish the book, then attempt to deal with the problem.

Any ideas that don't involve deactivation would be most welcome!

Of note: I also have a gaming computer, also running Windows 7. I could attempt to install Scrivener on that, activate it, and see if it works: if so, I'll at least have one machine functional even if it's a very suboptimal one - and if not, I'll at least be able to use it as a testbed without running the risk of destroying the installation I need to be using.

But for now, back to work!
Here since 2010! It's been a while!

Am
Amber J. Hill
Posts: 1
Joined: Tue Oct 01, 2019 4:25 pm
Platform: Windows

Tue Oct 01, 2019 4:30 pm Post

MetalWings wrote:Still ongoing, now with the three-of-six month message:
ScrivenerError3months.png

I shut off my antivirus/firewall (Avast) just in case, even though it should be letting it through. I then ran Paddle.exe, then as admin ran ScrivenerLog.bat, which gave the following:
Debug: "Tue 1. Oct 14:27:10 2019" "
Scrivener

Application: Scrivener
Version: 1.9.14.0
Build: Release

Executable: Scrivener.exe
Compiler: MSVC.NET 1600
Qt-Compiled: 4.8.6
Qt-Runtime: 4.8.6
Windows Version: Windows 7
Created: Sep 13 2019 00:39:35

<--snip: loading a ton of fonts and my active project-->
Debug: License server started.
Debug: Starting communication.
Debug: Could not open pipe. Last Error: 2
Debug: Communication disabled.
Debug: Starting communication.
Debug: Could not open pipe. Last Error: 2
Debug: Communication disabled.
Warning: QProcess: Destroyed while process is still running.

I am running Windows 7 SP1 64-bit with .Net Framework 4.8; processor is an Intel i3-2370M at 2.40GHz and I have 4GB RAM. My laptop is a bit elderly and sometimes runs quite slow. I am definitely connected to the Internet since I am posting from said laptop. ;) Happy to provide any other system information that you need.

I have a publishing deadline at the beginning of December and cannot afford to risk deactivating Scrivener and being unable to reactivate: I have become over-reliant on Scrivener's internal structure to manage my work and while I am certainly able to recover my files without Scrivener, it would take far too long to reorganise them while still finishing my book! Luckily for me the critical deadline is still within the remaining three-month window and I should be able to ignore the message, finish the book, then attempt to deal with the problem.

Any ideas that don't involve deactivation would be most welcome!

Of note: I also have a gaming computer, also running Windows 7. I could attempt to install Scrivener on that, activate it, and see if it works: if so, I'll at least have one machine functional even if it's a very suboptimal one - and if not, I'll at least be able to use it as a testbed without running the risk of destroying the installation I need to be using.

But for now, back to work!


I'm in the same boat as you. Scrivener's still borked and I have a book I'm close to finishing. I thought the issue had resolved itself after the last update concerning Paddle. Apparently not...

bw
bwhm
Posts: 14
Joined: Fri Jun 28, 2019 10:48 pm
Platform: Windows

Tue Oct 01, 2019 9:05 pm Post

Unfortunately the last fix, as others have reported, still didn't solve the issue (although considering how long this has been going on, I'm not surprised). Here's part of my Win 7 laptop log:

First, it loads a bunch of fonts:
Debug: Loading Font: "C:\Windows\Fonts\upcil.ttf"
Debug: Loading Font: "C:\Windows\Fonts\upcdb.ttf"

The program "ignores" a couple of crashed fonts.Then there are many of these error messages:
Debug: No PostScript name for family: "Courier"
Debug: No PostScript name for family: "Modern"

Then it attempts to load the project, followed by 2 documents (even though I'm guessing there are dozens). That's when the software hangs. Sometimes no further debug messages are generated. But in other cases, this one appears
continuously until I kill the program:

Warning: QSettings: RegEnumValue failed:
Warning: QSettings: RegEnumValue failed:
Warning: QSettings: RegEnumValue failed:

I tried deleting NTYwODA4.padl as suggested, then rebooting. This time new info was in the log:

Debug: License server started.
Debug: Starting communication.
Debug: Could not open pipe. Last Error: 2
Debug: Communication disabled.
Debug: Starting communication.
Debug: Could not open pipe. Last Error: 2
Debug: Communication disabled.
Warning: QProcess: Destroyed while process is still running.
Warning: QWinEventNotifier: event notifiers cannot be disabled from another thread
Warning: QObject::killTimer: timers cannot be stopped from another thread
Warning: QObject::killTimers: timers cannot be stopped from another thread

After deleting NTYwODA4.spadl, I rebooted yet again. Same error messages as above.

After a couple of reboots I'm able to at least run the software, but I get the registration error pop-up:

scriv3.jpg
scriv3.jpg (55.46 KiB) Viewed 1055 times


Will the actual fix be in before the software reverts in 3 months? At this point, I highly doubt it. Looking forward to my free copy of version 3! Those of us dealing with this nonsense should be compensated.

Fr
FraterFive
Posts: 3
Joined: Wed Oct 02, 2019 1:13 am
Platform: Windows

Wed Oct 02, 2019 1:15 am Post

Adding my name to the hat, I've had the same issue, even after the update. I'm not super technically proficient though so most of these steps are making me go cross-eyed!

An
AndrewHarvey
Posts: 58
Joined: Sun Apr 20, 2014 1:14 am
Platform: Windows

Wed Oct 02, 2019 2:18 am Post

Yep, just got the message myself this morning. I've just submitted a request to support for completeness.
Writer and Publisher of SF & Fantasy
Platforms: Windows and Android
http://www.haguepublishing.com
http://www.andrewjharvey.com

ST
STForstner
Posts: 11
Joined: Thu Jun 14, 2018 3:36 am
Platform: Windows

Wed Oct 02, 2019 2:28 am Post

After working well for several days I am also getting the new 3/6 month message. It just started tonight.

Na
NadjaV
Posts: 3
Joined: Mon Feb 27, 2017 6:59 pm
Platform: Windows

Wed Oct 02, 2019 9:56 am Post

aircut wrote:unable to verify your activation for more then two months error message.
please enable TLS 1.2 on this machine

re


Having the same error message, except that it now says 3 months. Scrivener is permitted through my firewall. And it is lagging to a frustrating degree.

Li
LiaTelcontar
Posts: 15
Joined: Mon Sep 02, 2019 12:48 pm
Platform: Windows

Wed Oct 02, 2019 12:51 pm Post

This is really annoying, I thought the new version had fixed this bug. I too am getting the 'License Engine broken connection' error message again.

Please fix this!

Ve
Venusian31
Posts: 19
Joined: Mon Oct 25, 2010 9:02 pm
Platform: Windows

Wed Oct 02, 2019 8:21 pm Post

Adding my name to the list of the people this is happening to. It was working fine after the update that fixed the original issue, then yesterday I started receiving the 3/6 month message. I'm running Windows 10 and my .Net framework is up to date. I don't have the skills to run all the stuff mentioned earlier in this thread and don't want to risk messing up my computer trying to fix it.

I've been a Scrivener for Windows user since the very first version was released for Windows and have encouraged quite a few people over the years to use this software. I'm frustrated that this is now happening and it doesn't seem to be getting any better. I use this software every single day with quite a few projects going at any one time and I can't afford to have it stop working or have to deal with this every few weeks or months. When I activate software that I've paid for, I expect it to work from that point forward and not have to be reactivated over and over again.

I hope this is going to be fixed again soon and permanently this time.

User avatar
DavidR
Posts: 875
Joined: Fri Mar 08, 2013 12:21 am
Platform: Windows

Wed Oct 02, 2019 9:33 pm Post

DavidR wrote:Katherine, jumping in to ask how I can find out what version of .NET I have (I can't seem to find it in Control Panel).

A little online searching found that it's kind of a "duh": in Windows 7, go to the Control Panel, Programs, and then Programs and Features or just Uninstall a program, and scroll down the list of installed programs to Microsoft .NET Framework. Duh.
David
Scrivener for Windows Version 1.9.9
Windows 7 Pro 64-bit

What's the difference between a free lance and a loose cannon?

ce
ceetee
Posts: 5
Joined: Sat Aug 31, 2019 4:33 pm
Platform: Windows

Wed Oct 02, 2019 10:05 pm Post

Another name to add to the list. Can the devs or anyone confirm if this error is the same as the last? Will it compromise my files? If not, I can live with an annoying message until another fix is released.

Ch
Chellb
Posts: 10
Joined: Sat Nov 24, 2012 11:14 pm
Platform: Windows

Thu Oct 03, 2019 4:21 am Post

I'm adding myself to the list of folks with this problem. I was getting the 2/4 months message repeatedly until I installed the update. That seemed to fix the problem. Now, the last few times I've restarted Scrivener I've gotten the 3/6 months message. I checked my .Net version and it's correct according to my son. I'm not technically inclined, so I'm hoping for an easy fix soon.

User avatar
kewms
Posts: 6453
Joined: Fri Feb 02, 2007 5:22 pm
Platform: Mac

Thu Oct 03, 2019 6:12 am Post

Please open support tickets for these errors. There appear to be at least two possible causes, and it's very machine and connection specific, so it's difficult to offer a simple solution in a forum thread.

https://www.literatureandlatte.com/contact-us

And to the question upthread, no, this does not appear to be the same error as before.

Katherine
Scrivener Support Team

ce
ceetee
Posts: 5
Joined: Sat Aug 31, 2019 4:33 pm
Platform: Windows

Thu Oct 03, 2019 9:39 am Post

kewms wrote:Please open support tickets for these errors. There appear to be at least two possible causes, and it's very machine and connection specific, so it's difficult to offer a simple solution in a forum thread.

https://www.literatureandlatte.com/contact-us

And to the question upthread, no, this does not appear to be the same error as before.

Katherine



Thanks for replying. How does one open a support ticket?

User avatar
kytriya
Posts: 6
Joined: Thu Oct 03, 2019 12:55 pm
Platform: Windows

Thu Oct 03, 2019 1:35 pm Post

MarionB wrote:Hi,
I'm a desperate French user :)
Same problem here, the update fixed the activation problem til this morning but now it's back.
I don't understand the following instructions : "Start ScrivenerLog.bat as an Admin (right click and Run as Administrator) and upload them in this thread, Copy paste the console output or upload the last log file from within the "log" subfolder."
Can't even locate ScrivenerLog.bat :(
Thank You


MarionB - Click on Folder in Task bar (the bottom bar). Go to C:// folder (ordinateur - computer) folder. Find (X86) folder. This is the "Program Files" in English. This might be "Fichiers de programme" for you. OPen Scrivener folder. Inside This folder, is "Paddle" folder. Open it. Click on Paddle.exe. It will open and close.

Next get out of the Paddle Folder. In the Scrivener folder, find Scrivener.exe. Immediately below this icon IS ScrivenerLog.bat. Right click on it and find "Run as Administrator" (Exécuter en tant qu'administrateur?). It will have a blue and yellow icon in front of it.

Sorry, but I do not know how to copy the console data. However, a window with a black screen and white text will pop up and run. When it is done, then you will be able to see all the data. Check the menu to see if there is a way to copy. Ctrl C does not always work in Console windows. Once its copied, Ctrl V should work for pasting. I hope this works for you!

Mods - Yes, I did update because I was having the issue. We will see if I have the issue next month. I will patiently wait for another hot fix. Thanks!