unable to verify your activation for more then two months

Ma
Malric
Posts: 1
Joined: Fri Sep 06, 2019 6:17 pm
Platform: Windows

Fri Sep 06, 2019 6:20 pm Post

I just opened a case for this as well. I'm on Windows 10-64 with everything up to date. Maybe an update to Scrivener 3 might help? <hint, hint> I do love it but this is scary as well as frustrating, guys.

La
LaDeana
Posts: 1
Joined: Sat Sep 07, 2019 12:34 am
Platform: Windows

Sat Sep 07, 2019 12:43 am Post

I have gotten the message unable to verify your activation for more than two months also. It says to restart Scrivener. How do I restart Scrivener? Scrivener for Windows says it's up to date. I have Windows 10.

ni
ninja0502
Posts: 2
Joined: Fri Sep 06, 2019 11:28 am
Platform: Windows

Sat Sep 07, 2019 11:13 am Post

ninja0502 wrote:I get the message the first time I log in for the day. If I close Scrivener and restart it I do not get that message but it becomes not responding where I can't use it and must force close it.

I am using Window 10 Home, up to date
Scrivener is up to date
I am in Florida

I also have Scrivener on another computer with Windows 10 but I rarely use that one so I don't know if it would give the message or not.


Things were OK this morning. I did have a few seconds of Not Responding as it tried to open but I did not get any licensing errors and was able to use the software normally after it opened.

User avatar
Jakob Hero
Posts: 13
Joined: Sat Aug 31, 2019 11:56 am
Platform: Windows

Sat Sep 07, 2019 12:05 pm Post

tiho_d wrote:@Jakob: Thanks for the update Jakob! Does it mean that you receive the error occasionally, or you receive it every time you start Scrivener.


I do not receive it every time I open Scrivener. So far it has only appeared twice, and I have opened Scrivener... well, at least ten to twenty times since the first warning.

me
metteius
Posts: 2
Joined: Sat Sep 07, 2019 12:18 pm
Platform: Windows

Sat Sep 07, 2019 12:24 pm Post

I just got this pop-up too.

User avatar
tiho_d
Posts: 1304
Joined: Tue Sep 13, 2011 1:14 pm
Platform: Linux + Windows

Sat Sep 07, 2019 1:32 pm Post

Hi All,

We managed to pinpoint the problem. Before releasing it to public, I would like to ask you to test it first and report your results.

This is a Dropbox link to a file Scrivener.zip archive with the Scrivener.exe inside:
https://www.dropbox.com/s/v6orz5b8aq4mt ... r.zip?dl=0

Please, close Scrivener, extract the archive contents and replace the Scrivener.exe file within your Scrivener installation folder with the file extracted from the archive.

Start Scrivener as usual. You should no longer receive the nag messages. We tested it internally and it worked, but would be thankful to verify it with a small group of users before we publish the official release to a wider audience. Looking forward for your test results.

Thank You in advance!
Tiho

Wo
WordsGoneWild
Posts: 5
Joined: Fri Oct 12, 2018 9:01 am
Platform: Windows

Sun Sep 08, 2019 2:32 am Post

Okay. I dl'd, (made a copy of the original just in case), extracted the new file, got a scary message from Windows telling me they didn't run my suspicious new file, told Windows to run it anyway, and got this:

Image

Scrivener shut down.

I started Scrivener again and it was in trial mode and asked me for my activation key. I dug that up and put it in. Activated okay. Shut down Scrivener and restarted ... no popup!

So it looks to be working so far. But I'll have to see if the message comes back. Ftr, I've gotten the message every time I start, so this is a very good sign.

r_
r_a_fisher
Posts: 5
Joined: Thu Jun 27, 2019 12:35 am
Platform: Windows

Sun Sep 08, 2019 1:09 pm Post

Just got this pop up too. Waiting for verification that the DL works before I try it, since I don't know where my code is (except probably buried in an old email somewhere).

Hope it just turns into a bug fix, or, better yet, the release of 3 will solve it, anyway,

No
Nomad
Posts: 8
Joined: Tue Sep 10, 2019 4:56 pm
Platform: Windows

Tue Sep 10, 2019 5:01 pm Post

I've had the same problem now on my PC laptop and Desktop, Current version Win 10 64 bit in both cases, running on SSD drives.
It seemed to kick in after the latest Win update.

Mu
Municorn
Posts: 2
Joined: Thu Dec 07, 2017 11:33 am
Platform: Windows

Wed Sep 11, 2019 3:57 pm Post

An other user reporting in with the same issue.
I'm also on Win 10, fully up to date.

I'm glad to read that this is a known issue, being worked on though.

Ol
Olympia008
Posts: 1
Joined: Wed Sep 11, 2019 7:16 pm
Platform: Windows

Wed Sep 11, 2019 7:19 pm Post

Have you made some progress with this issue. I still have the same message. Should I worry? What should I do? or don't do?
Thanks,

do
dodriotrainer
Posts: 1
Joined: Thu Sep 12, 2019 1:37 am
Platform: Windows

Thu Sep 12, 2019 1:39 am Post

I opened a ticket about this issue not long ago. I downloaded the fix provided in this thread and it seems to be working so far. I'll post again if I see the pop-up again.

Edit: I went ahead and ran the program anyway despite Windows's protests. You have to be on an administrator account.

se
sewhite64
Posts: 1
Joined: Fri May 24, 2013 12:05 am
Platform: Windows

Thu Sep 12, 2019 8:53 am Post

I've downloaded and replaced my EXE. Scrivener starts without the error message. How can I verify that the activation is now working?
Attachments
Scriv version.png
Scriv version.png (4.49 KiB) Viewed 1010 times

KC
KCKob
Posts: 1
Joined: Thu Sep 12, 2019 8:57 am
Platform: Windows

Thu Sep 12, 2019 9:13 am Post

I've been getting this notification too. I'm less tech-savvy than some, so I'm waiting to hear more good results before I try to do this fix because if it doesn't work I won't know what to do.

Ja
Jano
Posts: 1
Joined: Thu Sep 12, 2019 10:04 am
Platform: Win + iOS

Thu Sep 12, 2019 10:06 am Post

KCKob wrote:I've been getting this notification too. I'm less tech-savvy than some, so I'm waiting to hear more good results before I try to do this fix because if it doesn't work I won't know what to do.


Me too. I am tech savvy, but have better things to be doing :)